Veterinary Patient Care Coordinator Specialist
hace 4 días
We're a healthcare staffing agency dedicated to connecting skilled professionals with remote opportunities in the US.
About Ingepsy : Ingepsy is a healthcare services company that provides remote staffing and software solutions to medical practices, pharmacies, hospitals, and healthcare contact centers across the United States. We specialize in a wide range of medical specialties.
**Our Mission**
We're seeking talented individuals who are passionate about delivering exceptional patient care and making a meaningful impact on people's lives. Our mission is to recruit and train exceptional individuals worldwide to support US medical patients.
About the Position:
We're seeking an experienced and detail-oriented Veterinary Patient Care Coordinator to join our team. In this role, you will be responsible for managing the care and coordination of our patients, ensuring a seamless and positive experience for both pets and their owners. Your primary focus will be on overseeing patient appointments, coordinating treatments, and providing exceptional customer service in a veterinary clinic setting.
Key Responsibilities :
- Patient Communication : Respond to phone calls and manage client inquiries regarding pet care.
- Appointment Coordination : Schedule and manage patient appointments, including follow-ups and reminders for vaccinations and routine check-ups.
- Care Collaboration : Work closely with veterinarians and veterinary technicians to create individualized care plans.
- Office Management : Handle general office duties like managing emails and maintaining an organized workspace.
- Customer Service : Provide exceptional service, ensuring a welcoming environment for pets and their owners.
- Live Scribing : Accurately document veterinary visits and treatments, ensuring clear communication among the care team.
Requirements :
- US Veterinary Customer service is PREFERRED
- Excellent Interpersonal Skills
- Strong phone etiquette
- Fluent in English
- Exceptional customer service skills
- Strong critical thinking abilities
- Professionalism
- Highly Trainable
Estimated Salary: $45,000 - $65,000 per year (based on location and industry standards)
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