Veterinary Patient Care Coordinator Specialist

hace 4 días


Bogotá, Bogotá D.E., Colombia Ingepsy A tiempo completo

We're a healthcare staffing agency dedicated to connecting skilled professionals with remote opportunities in the US.

About Ingepsy : Ingepsy is a healthcare services company that provides remote staffing and software solutions to medical practices, pharmacies, hospitals, and healthcare contact centers across the United States. We specialize in a wide range of medical specialties.

**Our Mission**

We're seeking talented individuals who are passionate about delivering exceptional patient care and making a meaningful impact on people's lives. Our mission is to recruit and train exceptional individuals worldwide to support US medical patients.

About the Position:

We're seeking an experienced and detail-oriented Veterinary Patient Care Coordinator to join our team. In this role, you will be responsible for managing the care and coordination of our patients, ensuring a seamless and positive experience for both pets and their owners. Your primary focus will be on overseeing patient appointments, coordinating treatments, and providing exceptional customer service in a veterinary clinic setting.

Key Responsibilities :

  • Patient Communication : Respond to phone calls and manage client inquiries regarding pet care.
  • Appointment Coordination : Schedule and manage patient appointments, including follow-ups and reminders for vaccinations and routine check-ups.
  • Care Collaboration : Work closely with veterinarians and veterinary technicians to create individualized care plans.
  • Office Management : Handle general office duties like managing emails and maintaining an organized workspace.
  • Customer Service : Provide exceptional service, ensuring a welcoming environment for pets and their owners.
  • Live Scribing : Accurately document veterinary visits and treatments, ensuring clear communication among the care team.

Requirements :

  • US Veterinary Customer service is PREFERRED
  • Excellent Interpersonal Skills
  • Strong phone etiquette
  • Fluent in English
  • Exceptional customer service skills
  • Strong critical thinking abilities
  • Professionalism
  • Highly Trainable

Estimated Salary: $45,000 - $65,000 per year (based on location and industry standards)



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