Service Support Specialist

hace 7 días


Perímetro Urbano Medellín, Colombia Evolution A tiempo completo
Job Description

The Service Support Specialist is responsible for ensuring seamless live casino game play and resolving technical issues to maintain operational tables. This individual documents errors in real-time, escalates issues as required, and communicates effectively with staff.

  • Key Responsibilities:
  • Monitor live casino game play and troubleshoot technical failures.
  • Handle real-time issues like GP mistakes, software/hardware problems, and critical incidents.
  • Resolve player disputes with Live Support and Casino Support.
  • Prepare reports related to service support duties.
  • Maintain a safe and clean gaming floor with no unauthorized personnel.
  • Manage internal systems (JIRA, TTS, SST, WIKI).
  • Handle ad-hoc situations to ensure product delivery.
  • Ensure all operational tables have Games Presenters.
  • Manage part-time table assignments.
  • Report GP mistakes, software/hardware issues, and maintain communication with players and licensees about issues and maintenance.
  • Monitor emails and respond to notifications.


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