Service Support Specialist
hace 7 días
The Service Support Specialist is responsible for ensuring seamless live casino game play and resolving technical issues to maintain operational tables. This individual documents errors in real-time, escalates issues as required, and communicates effectively with staff.
- Key Responsibilities:
- Monitor live casino game play and troubleshoot technical failures.
- Handle real-time issues like GP mistakes, software/hardware problems, and critical incidents.
- Resolve player disputes with Live Support and Casino Support.
- Prepare reports related to service support duties.
- Maintain a safe and clean gaming floor with no unauthorized personnel.
- Manage internal systems (JIRA, TTS, SST, WIKI).
- Handle ad-hoc situations to ensure product delivery.
- Ensure all operational tables have Games Presenters.
- Manage part-time table assignments.
- Report GP mistakes, software/hardware issues, and maintain communication with players and licensees about issues and maintenance.
- Monitor emails and respond to notifications.
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