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Customer Relationship Development Lead

hace 1 semana

Barranquilla, Atlántico, Colombia Cognizant A tiempo completo
About the Role
The Engagement Manager will be responsible for delivering solutions that meet client needs and building positive client relationships. This includes assessing client needs, identifying requirements, and developing projects to improve business operations.

Key Responsibilities:
  1. Project Management: Manage projects across AMS, EMEA, and APAC regions.
  2. Customer Relationship Building: Build strong customer relationships and lead meetings.
  3. Scope, Schedule, and Budget Management: Manage scope, schedule, and budget for projects.
  4. Deployment and Forecasting: Handle deployment records and resource forecasts.
  5. Lessons Learned and Case Studies: Document lessons learned and capture case study data.
  6. Client Escalation and Risk Management: Manage client escalation and risk.
  7. Resource Planning: Identify resource needs and prioritize work with customers.
  8. Delivery Methodology: Ensure understanding of delivery methodology.
  9. Stakeholder Communication: Keep stakeholders informed and send executive summary reports.
  10. Knowledge Transfer: Coordinate knowledge transfer processes.
  11. Sales to Delivery Facilitation: Facilitate sales to delivery process.
  12. Actionable Plans: Transform deliverables into actionable plans.
  13. Project Scheduling: Manage project schedules with Services team.
  14. Methodology Compliance: Ensure projects follow the assigned methodology.
  15. Workshop Collaboration: Collaborate on workshop sessions.
  16. Resource Plan Updates: Update Resource plans.
  17. Go-Live Activities: Coordinate pre and post Go-live activities.