Latin America HR Services Manager

hace 2 semanas

Bogotá, Bogotá D.E., Colombia myGwork A tiempo completo
Job Title: Latin America HR Services Manager

This role is with WTW, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.

About the Role

As the HR Services Manager for Latin America, you will be responsible for providing HR Services advice, support, and expertise to the Region's HR Function and to business stakeholders. You will work closely with the Service Centers, HR Services, Talent Advisors, HR Generalists, Employee Relations, HR IT, Payroll, IT, Recruiting, Facilities, General Counsel, HR Solutions & Systems, and the Centers of Expertise team members to help shape and plan services processes to address the needs of the Latin America region.

Key Responsibilities
  • Manage HR Services as described in the HR service catalogue, to ensure a positive and constructive business, colleague, and manager experience.
  • Identify opportunities to align processes, people, and technology to achieve process efficiencies.
  • Oversee the delivery of HR processes to support HR initiatives in compliance with relative employment legislation as well as identifying opportunities for continuous operational improvement.
  • Oversee employee lifecycle administration for the region.
  • Support colleague/manager inquiries and process requests following the required process and procedure.
  • Troubleshoot and provide expertise and guidance for complex issues.
  • Ensure relevant correspondence is issued throughout the employee lifecycle, from onboarding to termination.
Requirements
  • An experienced HR professional, with operational and administrative experience across a broad spectrum of areas.
  • A strong service mindset and the ability to adapt and adjust on short notice to fast-changing environments.
  • Experience as a collaborative manager, who is comfortable managing a large team and who can hold the team accountable for deliverables in a fast-paced and ever-changing environment.
  • Experience with HR Cloud and ServiceNow is a plus.
  • Fluency in English and Spanish. Portuguese is a plus.
  • Demonstrated proficiency in utilizing a wide range of technology, and HR systems.
  • Demonstrated flexibility to work on multiple work streams with a variety of different deadlines, outcomes, and objectives.
About myGwork

myGwork is the largest global platform for the LGBTQ+ business community. We are committed to creating a workplace where everyone can thrive, regardless of their sexual orientation or gender identity.

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