Email Campaign Operations Specialist

hace 1 mes


Bogotá, Bogotá D.E., Colombia Critical Mass A tiempo completo

At Critical Mass, we are seeking a highly skilled Email Campaign Operations Specialist to join our team. In this role, you will be responsible for designing and implementing email campaigns that drive results.

What We Offer:

  • Estimated salary: $80,000 - $110,000 per year
  • Competitive benefits packages
  • Vacation, compassionate leave, sick days, and flex days
  • Access to online services for families and new parents
  • End of year closure days (not deducted from vacation balance)
  • Diversity and Inclusion Board with 12 affinity groups
  • Internal learning and development programs

The ideal candidate will have at least 2+ years of experience in high-volume email marketing operations or management roles. They will also possess expertise in ESP platforms such as Salesforce Marketing Cloud, Adobe Campaign, Validity, Jira, Workfront, and proficiency in HTML and CSS.

Key Responsibilities:

  1. Set up, implement, manage, track, and monitor email campaigns within ESP platforms
  2. Partner with the strategy team and other stakeholders to implement user journeys for Email Campaigns (cadence and frequency of touchpoints)
  3. Establish and maintain the deployment calendar
  4. Monitor campaign deployments and deliverability across ESPs
  5. Manage the agency and client quality assurance rounds in conjunction with the QA department
  6. Communicate with internal and external stakeholders regarding results, deliverables, and statuses of programs and initiatives
  7. Serve as the primary point of contact for all ESP- and/or campaign-related questions or concerns
  8. Helps coordinate the teams technical communication with other groups such as Creative, Business, and Management
  9. Gathers new user and business requirements, maps them to appropriate technical solutions, and estimates the associated development tasks
  10. Ensures concise and clear documentation is maintained by all peers for the projects as dictated by each Capability's guidelines and best practices
  11. Owns software release activities, including but not limited to reviewing code changes, client demos, QA hand-offs, and presenting solutions and justifications for tasks

We value diversity and inclusion and encourage candidates from underrepresented communities to apply. If you are interested in this exciting opportunity, please submit your application.



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