Customer Service Representative

hace 3 semanas


Colombia Peak Support co A tiempo completo

At Peak Support, we're passionate about delivering exceptional service to our customers and clients. As a rapidly growing services provider, we offer a wide range of services, including customer support, sales operations, and business process outsourcing to high-growth companies. Our commitment to providing outstanding customer experiences and supporting our clients as they grow and scale is at the heart of everything we do.

We're seeking Customer Service Representatives who embody Peak Support's core values and share our deep commitment to our clients and team members. If you're driven by a passion for excellence and want to be part of a dynamic, client-focused team, we'd love to hear from you.

We offer:

  • Competitive compensation and excellent benefits.
  • Comprehensive training and development programs.
  • A fun, inclusive workplace culture.
  • Opportunities for personal and professional growth.

As a member of our team, you'll:

  • Be strong in spoken and written English (at least C1).
  • Have a minimum of 1 year of professional customer service experience or an equivalent customer-facing role.
  • Have experience supporting customers via phone, email, chat, and/or in person.
  • Show a passion for customer service and ownership of the customer experience, including comprehensive issue resolution.
  • Able to effectively tailor communication and style to different audiences.
  • Able to self-manage and work independently in a fast-paced, constantly changing environment.
  • Be organized and detail-oriented, able to recognize patterns.
  • Thrive on a team where expertise is shared and feedback is welcomed.
  • Be solution and satisfaction driven, discerning when to provide compensation.

Requirements

Plus, but not required:

  • Knowledge of Office 360.
  • Experience with Zendesk, ServiceDesk, or Freshdesk.
  • Able to meet a minimum typing speed of 40 WPM while chatting with customers.
  • Interest in e-commerce with possible previous experience in leading e-commerce clients.


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