Patient Experience Coordinator
hace 1 mes
About Third Way Health
We're a healthcare technology company that helps medical practices and healthcare organizations improve the patient experience while reducing administrative burden. Our mission is to support physicians and help patients from all backgrounds have a better healthcare experience.
Job Summary
We're seeking a full-time Cantonese-speaking Patient Concierge Representative to join our Patient Concierge Team. As a key member of our team, you'll play a critical role in helping us improve the healthcare experience for thousands of patients.
Responsibilities
- Provide exceptional patient support by answering calls, scheduling appointments, and addressing non-clinical concerns.
- Offer accurate and satisfactory answers to patients' queries and concerns, ensuring a high level of patient satisfaction.
- De-escalate situations involving dissatisfied patients, providing patient assistance and support.
- Communicate with patients to inform them about available test results or remind them about upcoming events in their care plan.
- Guide patients through navigating the practice website and troubleshooting the member/patient app.
- Help patients find the right care and specialists within the practice network.
- Review patient accounts, providing updates and information about billing and other account items.
- Collaborate with other concierge services professionals to improve patient experience.
- Assist in training new employees and informing them about the company's customer management policies.
Requirements
- University degree preferred.
- Strong communication skills, both written and verbal (candidates must be fluent in English AND Cantonese).
- Patient and empathetic attitude.
- Strong time management and organizational skills.
- Adaptability and flexibility.
- Comfortable working in fast-paced environments.
- Computer literacy (experience with Salesforce Health Cloud is a plus).
- Phone skills, including familiarity with complex or multi-line phone systems.
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