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IT Support Specialist
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We are seeking a highly skilled IT Support Specialist to join our team at Emma de Torre. As a Level 2 Technical Advisor, you will be responsible for providing exceptional remote support to our clients, troubleshooting and resolving hardware, software, and connectivity issues.
Key Responsibilities- Provide rock star Level 2 remote support for desktops, laptops, printers, and network devices to end users.
- Troubleshoot and resolve hardware, software, and connectivity issues.
- Respond to escalated tickets and collaborate with the outsourced helpdesk team to ensure smooth client operations.
- 5+ years of experience in IT Desktop and Server support, with at least 2 years in a Tier 2 role, preferably with an IT MSP.
- Strong expertise in Microsoft 365 Admin and Security, Azure AD, (Intune, and Autopilot a plus).
- Excellent troubleshooting skills with Windows OS, MacOS, and Windows servers.
- Experience with Microsoft Hyper-V VM management.
- Exceptional English communication and interpersonal skills.
- Competitive pay in US Dollars.
- Opportunity to work with amazing business professionals.
- We value and encourage input from our team members.
