Senior Manager of Process Excellence

About TaskUs

TaskUs is a provider of outsourced digital services and next‑generation customer experience to fast‑growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud‑based infrastructure, TaskUs serves clients in the fastest‑growing sectors, including social media, e‑commerce, gaming, streaming media, food delivery, ride‑sharing, HiTech, FinTech and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally, with a presence in twenty‑three locations across twelve countries including the Philippines, India and the United States.

What We Offer

TaskUs prioritizes employee well‑being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR and Diversity. We take pride in our inclusive environment and positive impact on the community, and actively encourage internal mobility and professional growth at all stages of an employee’s career.

Process Excellence Senior Manager

The Process Excellence Senior Manager is a hands‑on leader responsible for driving continuous improvement initiatives across the organization. Using Lean and Six Sigma methodologies, the role analyses existing workflows, identifies opportunities for enhancement and leads cross‑functional project teams to implement effective solutions, fostering a culture of continuous improvement and operational excellence.

Key Responsibilities

- Lead and manage a portfolio of process improvement projects from ideation through to completion using DMAIC and other continuous improvement methodologies.

- Collaborate with department heads and subject matter experts to gather data, analyze root causes and develop actionable project plans.

- Facilitate workshops and Kaizen events to map current state processes, identify waste and inefficiencies and design future state solutions.

- Utilize statistical analysis and process mapping tools (e.g., Minitab, Visio) to analyze complex datasets and provide clear, data‑driven recommendations.

- Develop and maintain dashboards and KPIs to monitor process performance and track the tangible impact of improvement projects.

- Prepare and present regular progress reports and business cases to stakeholders and senior management.

- Act as a key resource and mentor for continuous improvement, training team members on Lean and Six Sigma principles (e.g., Green Belt or Yellow Belt level).

- Champion a culture of operational excellence by promoting a problem‑solving mindset and empowering employees to identify and implement improvements in their own work areas.

- Assist in developing and implementing a standardized framework for process excellence across the company.

- Document new and updated processes, ensuring they are clear, concise and effectively communicated to all relevant teams.

Qualifications & Skills

Required:

- 8–12+ years of experience in a dedicated process improvement, operational excellence or business transformation role.

- Lean Six Sigma Black Belt certification is mandatory.

- Proven experience successfully leading multiple process improvement projects with measurable results in a complex business environment.

- Strong analytical skills with proficiency in data analysis and visualization tools.

- Excellent project management, communication and interpersonal skills, with the ability to engage and influence stakeholders at various levels.

Benefits

- A competitive salary and performance‑based bonus.

- A key role with high visibility and the opportunity to make a significant impact on the business.

- A collaborative and supportive environment that encourages learning and professional growth.

- Opportunities to advance your career.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services and our community.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.

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