Case Manager

hace 4 semanas

Medellín, Colombia Neostella A tiempo completo

Neostella is managing the recruitment process for this position in partnership with Provana. The selected candidate will be employed directly by Provana, not Neostella.

Case Manager – Personal Injury

We are seeking a detail-oriented and proactive Personal Injury Case Manager with at least 2 years of experience handling liability, property damage, and bodily injury claims. The ideal candidate has strong communication skills, the ability to manage multiple cases simultaneously, and a solid understanding of insurance processes in PI claims.

Responsibilities

- Manage a full caseload of Personal Injury (PI) files from intake through resolution.

- Evaluate liability by obtaining facts of loss, gathering evidence, reviewing reports, and working with insurers to help secure liability acceptance.

- Assess insurance coverages, including identifying applicable policy limits and exclusions.

- Coordinate property damage claims, including arranging vehicle repairs, total loss handling, and identifying additional property impacts beyond the vehicle (e.g., personal items, structures, electronics).

- Oversee bodily injury management by scheduling and coordinating medical treatment, monitoring patient progress, and ensuring treatment aligns with policy limits and property damage outcomes.

- Communicate with providers, adjusters, attorneys, and clients to ensure cases progress efficiently.

- Maintain accurate documentation, updates, and follow-ups within case management systems.

- Assist in preparing case summaries, demand packages, and settlement documentation.

- 2+ years of experience in Personal Injury case management or insurance claims handling.

Strong knowledge of:

- Liability: obtaining liability acceptance, understanding coverages, and evaluating policy limits.

- Property Damage: coordinating repairs, handling total loss scenarios, and identifying non-vehicle property damages.

- Bodily Injury: managing treatment plans, approving/denying treatment based on policy limits, and coordinating care after reviewing final property damage costs.

- Strong interpersonal and negotiation skills.

- Ability to multitask in a fast-paced environment and meet deadlines.

- Proficiency with case management software and documentation tools.

- Undefined Contract

- Pre-paid health insurance coverage with Sura for you and one additional member of your family.

- Flex PTO

- Yearly ophthalmological health bonus

- Growth opportunities, workplace benefits, and much more

* All resumes and application answers must be in English

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