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Customer Experience Associate

hace 1 mes

Bogotá, Bogotá D.E., Colombia Laika Mascotas A tiempo completo

**Descripción empresa**:
Laika es la tienda online más completa para mascotas creada por pet lovers para pet lovers
Somos la tienda en línea de mascotas con mayor variedad de productos y servicios a domicilio en Colombia, contamos con más de 4.000 productos (alimentos, dietas naturales, snacks, medicinas, higiene y accesorios) y más de 17 servicios como (medicina veterinaria prepagada, veterinario a domicilio, vacunación, baños, funeraria, entrenador, gaticuidadores, información de colegios, fundaciones, entre otros.
Para Laika, la salud y bienestar de tu mascota es lo más importante.
Nos esforzamos día a día por dar la mejor experiência y servicio a los pet lovers y para que a tus peluditos no les falte nada para su cuidado y salud.
Es por esto que también contamos con una línea veterinaria gratuita en donde cualquier persona puede llamar para resolver dudas al 3009108496.
**Misión del cargo**:
Gestionar las relaciones con los clientes ofreciendo soluciones y resultados que impulsen el valor del producto.
**Funciones del cargo**:

- Dar seguimiento y soporte a los clientes ayudándolos en la resolución de problemas, solicitudes y alcance de objetivos.
- Estar a cargo de conceptualizar, implementar y gestionar proyectos relacionados con el lanzamiento de nuevos productos, funciones o procesos.
- Establece relaciones con los clientes impulsando el valor de los productos y servicios para garantizar su satisfacción y maximizar su retención.
- Administrar los OKRs de servicio al cliente para garantizar estándares de calidad altos y eficientes.
- Trabajar en estrecha colaboración con nuestros equipos de producto, estrategía, business development e ingeniería para garantizar que las necesidades comerciales y de nuestros clientes se mapeen y prioricen correctamente..
- Monitorear métricas y OKR principales de Laika, facilitar la comunicación dentro de los equipos y administrar proveedores externos.
- Estudiar y apoyar decisiones estratégicas de negocio

**Requisitos**:
**Educación**: Ing.
Comercial; Adm. Empresas; Relaciones Públicas; Comunicación Social

**Experiência**: 3+ años en customer success

**Conocimientos**: Seguimiento de clientes, Capacitación de clientes, Soluciones SaaS, Comercio B2B

**Software**: CRM (Salesforce, Hubspot, similares), Project management (Asana, Trello o similar)

**Condiciones Oferta**:
**Beneficios**:

- Mascotas bienvenidas
- Día de cumpleaños
- Descuentos en productos