Saas Support Specialist
hace 2 semanas
Customer Support Specialist (South America) 100% Remote Independent Contractor About the Company: The company is an advanced AI-powered analytics platform designed to help e-commerce brands and marketers make data-driven decisions.
By providing deep insights into customer behavior, they enables businesses to optimize their marketing strategies and maximize ROI.
Key Responsibilities: Respond to customer inquiries via live chat, email, phone, and support tickets in a timely and professional manner.
Troubleshoot technical issues and guide customers through step-by-step solutions.
Collaborate with the engineering and product teams to report bugs, suggest improvements, and enhance user experience.
Maintain accurate and detailed records of customer interactions, issues, and resolutions using CRM tools.
Provide product training and onboarding to new users, ensuring successful adoption of the platform.
Develop and update knowledge base articles, FAQs, and help documentation .
Monitor customer feedback and provide insights to improve overall product satisfaction.
Escalate complex issues to higher-level support teams when necessary.
Meet and exceed established performance metrics , such as response time and customer satisfaction ratings.
Participate in team meetings and training sessions to stay updated with product developments and support best practices.
Requirements Proven experience in a customer support role , preferably within a SaaS or tech company .
Strong troubleshooting and problem-solving skills.
Excellent verbal and written communication skills.
Proficiency with customer support software (e.g., Zendesk, Freshdesk, Intercom) and CRM tools .
Familiarity with SaaS platforms and general cloud-based solutions .
Ability to work independently and in a collaborative team environment .
High attention to detail and ability to handle multiple tasks simultaneously .
Customer-focused mindset with a passion for delivering outstanding support .
This is a fantastic opportunity to join a fast-growing tech company and contribute to a customer-first culture while working remotely.
If you are passionate about problem-solving and providing top-tier support, we'd love to hear from you
Apply now
-
Saas Support Specialist
hace 3 semanas
Bogotá, Bogotá D.E., Colombia Activate Talent A tiempo completoCustomer Support Specialist (South America) 100% Remote Independent Contractor About the Company: The company is an advanced AI-powered analytics platform designed to help e-commerce brands and marketers make data-driven decisions.By providing deep insights into customer behavior, Northbeam enables businesses to optimize their marketing strategies and...
-
Technical Support Specialist
hace 2 días
Bogotá, Bogotá D.E., Colombia Emapta Global A tiempo completoAt Emapta Global, we're pushing the boundaries of aerospace innovation. As a Technical Support Specialist, you'll play a vital role in empowering breakthrough flight technology. This is where sustainable aviation takes off, and AI meets airspace. With over 50 years of engineering dominance, our client is rewriting the rules of aerospace.Job DescriptionYou'll...
-
Technical Support Specialist
hace 2 días
Bogotá, Bogotá D.E., Colombia Bitkernel A tiempo completoCompany OverviewBitKernel is a dynamic and innovative company seeking a highly skilled Technical Support Specialist to join our team. As a key member of our IT department, you will play a vital role in ensuring the smooth operation of our SaaS system and projects.">Job DescriptionWe are looking for a Senior IT Infrastructure Engineer to oversee the...
-
SaaS Operations Specialist
hace 5 días
Bogotá, Bogotá D.E., Colombia Schneider Electric Gruppe A tiempo completoAre you passionate about delivering exceptional customer experiences? Do you have a knack for developing strong relationships and driving business growth? We're looking for a seasoned SaaS Operations Specialist to join our team at Schneider Electric Gruppe.Key Responsibilities:Assess and analyze customer needs, identifying opportunities to increase customer...
-
Help Desk Specialist- It Support
hace 3 semanas
Bogotá, Bogotá D.E., Colombia My Va Support, Inc. A tiempo completoThis is a remote position.WE'RE HIRING A HELP DESK SPECIALIST – IT SUPPORT Are you a tech-savvy problem solver who loves troubleshooting and keeping systems running smoothly?Do you thrive in a fast-paced environment where efficiency and customer support go hand in hand?At GOA-TECH , we're looking for a Help Desk Specialist with an ...
-
Help Desk Specialist- It Support
hace 3 semanas
Bogotá, Bogotá D.E., Colombia My Va Support, Inc. A tiempo completoJob Description This is a remote position.WE'RE HIRING A HELP DESK SPECIALIST – IT SUPPORT Are you a tech-savvy problem solver who loves troubleshooting and keeping systems running smoothly?Do you thrive in a fast-paced environment where efficiency and customer support go hand in hand?At GOA-TECH , we're looking for a Help Desk Specialist...
-
SaaS Platform Support Expert
hace 1 semana
Bogotá, Bogotá D.E., Colombia Emapta A tiempo completoAbout Emapta Latam: Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. Our state-of-the-art facilities, competitive compensation, and growth-focused environment make us the ideal partner in your career journey.Your Responsibilities: As a Technical Support Engineer,...
-
Administrative Support Specialist
hace 2 días
Bogotá, Bogotá D.E., Colombia LinkedIn - Jobboard A tiempo completoCompany OverviewWe are seeking a highly skilled Administrative Support Specialist to join our team at PROALCAS EP SAS. The successful candidate will be responsible for providing exceptional support in various aspects of our operations.
-
Technical Support Specialist
hace 4 días
Bogotá, Bogotá D.E., Colombia SupportYourApp A tiempo completoJob SummaryWe are looking for a skilled Technical Support Specialist to provide top-notch customer support to clients worldwide. This is an exciting opportunity for someone who thrives in a fast-paced environment and is passionate about technology.As a Technical Support Specialist, you will be responsible for:Providing expert-level technical support via...
-
Saas Administrator
hace 2 días
Bogotá, Bogotá D.E., Colombia Insight Global A tiempo completoJob Title: SaaS AdministratorAn employer is looking for a SaaS Administrator in the Bogota, Colombia area. You will be responsible for multiple key aspects of administration, configuration, and maintenance for established off-the-shelf software currently in use domestically and globally. You will maintain and oversee the seamless operation of the platform...
-
Technical Support Specialist
hace 3 días
Bogotá, Bogotá D.E., Colombia Kastech Canada Inc A tiempo completoJob Summary:Kastech Canada Inc is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing high-quality technical support to customers via telephone, email, and chat. You will diagnose and resolve hardware, software, and network problems, as well as route complex issues to...
-
Client Support
hace 4 semanas
Bogotá, Bogotá D.E., Colombia Sagan Recruitment A tiempo completoJob Title: Client Support & Onboarding Specialist Location: Remote (CST Time Zone) Salary Range: up to 1500 USD Work Schedule: Monday - Friday, 8:30 AM to 4:30 PM (CST) NOTE: INDEPENDENT CONTRACTOR POSITION Company Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of...
-
Client Support
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Sagan Recruitment A tiempo completoJob Title: Client Support & Onboarding Specialist Location: Remote (CST Time Zone) Salary Range: up to 1500 USD Work Schedule: Monday - Friday, 8:30 AM to 4:30 PM (CST) NOTE: INDEPENDENT CONTRACTOR POSITION Company Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of...
-
Technical Support Specialist
hace 2 días
Bogotá, Bogotá D.E., Colombia PennyJar Capital A tiempo completoAbout the RoleWe are seeking a skilled Technical Support Specialist to join our team at PennyJar Capital. As a Technical Support Specialist, you will be responsible for providing technical assistance to our customers, troubleshooting complex issues, and ensuring customer success.ResponsibilitiesBe the initial point of contact for customer issues.Analyze and...
-
Technical Support Specialist
hace 15 minutos
Bogotá, Bogotá D.E., Colombia GT GROUP S.A.S. A tiempo completoGT GROUP S.A.S. is seeking a skilled technical support specialist to join their team.About the RoleThis full-time position involves providing top-notch technical support for various systems and ensuring seamless operations.The ideal candidate will possess excellent problem-solving skills, be proficient in engineering and information technology, and have...
-
Technical Support Specialist
hace 1 semana
Bogotá, Bogotá D.E., Colombia Infobip ltd. A tiempo completoJob DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team at Infobip Ltd. As a key member of our Customer Support department, you will be responsible for providing technical assistance and post-sales support to our customers.As a Technical Support Specialist, you will be the primary point of contact for customers seeking...
-
Cloud Support Specialist
hace 3 días
Bogotá, Bogotá D.E., Colombia Amazon A tiempo completoCloud Support Specialist - EnterpriseWe are seeking a Cloud Support Specialist - Enterprise to join our team at Amazon. As a Cloud Support Specialist, you will be responsible for providing support to resolve customer inquiries regarding AWS services or cloud infrastructure.Key Responsibilities:Provide technical support and expertise to resolve customer...
-
Technical Support Specialist
hace 4 días
Bogotá, Bogotá D.E., Colombia NielsenIQ A tiempo completoJob OverviewWe are seeking a highly skilled Technical Support Specialist to join our global support team in the Latin America region. As a key member of our team, you will be responsible for providing exceptional technical support to customers related to our innovative NIQ Activate product.About UsNielsenIQ is the world's leading consumer intelligence...
-
Bogotá, Bogotá D.E., Colombia Sku A tiempo completoWe are looking for a versatile Digital Marketing Specialist to support various marketing initiatives for my B2B SaaS business focused on inventory management solutions.This is a long-term role ideal for someone who enjoys variety and is skilled across multiple marketing disciplines.What You'll Do:Manage and optimize paid digital advertising campaigns (Google...
-
Desktop Support Specialist
hace 3 días
Bogotá, Bogotá D.E., Colombia Contact Point 360 S.A.S A tiempo completoJob DescriptionContact Point 360 S.A.S is seeking a skilled Desktop Support Specialist to join our IT team. The successful candidate will provide technical assistance and support to our internal users, ensuring the smooth operation of our IT systems.Key Responsibilities:Provide prompt and courteous first-level technical support for desktop, laptop, and...