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Bogotá, Bogotá D.E., Colombia Kastech Canada Inc A tiempo completo

Job Summary:

Kastech Canada Inc is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing high-quality technical support to customers via telephone, email, and chat. You will diagnose and resolve hardware, software, and network problems, as well as route complex issues to internal support teams.

Main Responsibilities:

  • Provide technical support to customers via various communication channels
  • Detect and resolve hardware, software, and network problems
  • Route complex issues to internal support teams
  • Coordinate with vendors and support staff to resolve customer issues
  • Administer user accounts and manage relationships with stakeholders

Requirements:

  • Strong technical skills, including problem-solving and analytical abilities
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Knowledge of Windows Operating Systems, Google Suite, and other relevant technologies

What We Offer:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • The chance to work with a dynamic and supportive team