Tipalti | Virtual Card Supplier Specialist

hace 2 semanas

Medellín, Antioquia, Colombia Sd Solutions A tiempo completo

On behalf of Tipalti, SD Solutions is looking for a talented  Virtual Card Supplier Specialist to step onto a fintech unicorn rocketshipThe Virtual Card Supplier Specialist is part of a growing team focused on increasing revenue by onboarding suppliers to accept and receive virtual card payments.  This role includes outreach to vendors via phone and email to gather information about payment capabilities and document clear instructions for payment processing.
The specialist will manage vendor data in a CRM, track vendor communications, and ensure suppliers are successfully enabled to accept virtual card payments.  Additionally, the specialist will deliver virtual credit card payments to enabled suppliers accurately and in a timely manner.
SD Solutions is a staffing company operating globally.
Contact us to get more details about the benefits we offer.
Responsibilities: Supplier EnablementResearch, qualify and enroll our customers' suppliers in Tipalti's virtual card payment program and supplier network through outbound callingEducate the supplier on the value of accepting virtual cardsIdentify and overcome objections through active listening, and effective and professional communicationGuide the supplier through the enrollment process while providing an outstanding customer experienceEfficiently and accurately gather all required data from the supplier to finalize the enrollment process, while demonstrating a strong attention to detailMeticulously document responses so that Tipalti can process payment transactions appropriately on behalf of our clients.Gather all of the payment instructions, required information, and delivery method (Web portal, IVR, etc.)
to execute payments accurately.Payment DeliveryContact suppliers/vendors via phone to process payments directly or through IVR and websites.Generate and send payment emails to suppliers.Ensure payments are authorized and posted promptly.Manage payment escalations.Post all payments accurately and within SLAs.Maintain thorough and accurate files and documentation.Collaborate with suppliers to ensure accurate payment processing details.
Requirements:Up to 5 years of experience with 1-3 years of outbound sales experience (B2B sales experience in virtual card, ePayables, commercial card, merchant processing, or eProcurement)Proficiency with CRM tools (SalesForce)Experience working with Excel and ticketing systems (Zendesk)Experience with payment systems and/or working at a Fintech companyExcellent written and verbal English communication skillsStrong negotiation and customer service skills with high attention to detailAbility to exceed weekly and monthly performance metrics and quality assurance goals while maintaining a high level of customer experienceAbility to stay self-motivated to achieve high volumes of outbound calls and exceed enrollment and payment metricsAbility to work in a fast-paced, deadline-driven environmentHigh standards of integrity About the company: It is a global payables automation platform that provides a cloud solution to scale and automate global payables operations.
The startup has already raised $565M funding.
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