Guest Experience Manager
hace 3 semanas
About the role Seek out opportunities for guest-centric experiences in all outlets of the hotel and assist hotel outlets in putting processes in place to ensure that these opportunities are executed by all employees.
What you will do Seeks out opportunities for guest-centric experiences in all outlets of the hotel.
Works with the departmental managers to put processes in place to ensure that these opportunities are executed by all employees.
Measures results (challenges, successes, etc.)
and communicates on a weekly basis to the team.
Oversee and implement Hotel Guest Experience initiatives and ideas.
Identify all experience assistant guests.
Look for new/innovative ways to provide anticipatory service.
Coordinate among all departments for seamless execution of service.
Coordinate correspondence with guests pre and post stay.
Oversee Experience Assistant team.
Communicate successes to the Hotel in an effort to keep intensity and focus high.
Assist Reservations and Front Office team to identify guests and achieve a seamless arrival experience for return guests.
Supervises the activities of the Experience Assistant team in order to ensure adherence to Four Seasons standards, policies & procedures.
What you bring Degree in hospitality management or related field.
3 years of experience in similar roles within the hotel industry.
Exceptional customer service skills.
Strong verbal and written communication skills.
Attention to detail.
What we offer: Competitive Salary, wages, and a comprehensive benefits package.
Excellent Training and Development opportunities.
Complimentary Accommodation at other Four Seasons Hotels and Resorts.
Complimentary Dry Cleaning for Employee Uniforms.
Complimentary Employee Meals.
Schedule & Hours: Full time #J-18808-Ljbffr
-
Guest Services Operations Manager
hace 2 horas
Cartagena de Indias, Bolívar, Colombia Four Seasons Hotels And Resorts A tiempo completoAbout Us: Four Seasons Hotels and Resorts is a global leader in luxury hospitality. We believe in creating memorable experiences for our guests, residents, and partners through a passion for excellence and genuine service. With a presence in over 100 destinations worldwide, we offer a unique blend of tradition, innovation, and expertise.About the Role: As a...
-
Event Experience Manager
hace 12 horas
Cartagena de Indias, Bolívar, Colombia Collective Hospitality A tiempo completoThe Ideal CandidateWe are seeking a confident and charismatic individual to fill the role of Event Experience Manager. As the face of our events, you will be responsible for delivering exceptional guest experiences, promoting responsible behavior, and maintaining a positive atmosphere.Main ResponsibilitiesCreate and implement strategies to engage guests and...
-
Experience Lead- Cartagena, Colombia
hace 3 semanas
Cartagena de Indias, Bolívar, Colombia Collective Hospitality A tiempo completoComo una empresa joven y ambiciosa, Collective Hospitality está en una trayectoria de rápido crecimiento y evolución.Estamos constantemente buscando nuevas formas de mejorar nuestros servicios y ampliar nuestro alcance.The Experience Leader is the driving force behind Socialtel guest experience, bringing the location's concept to life and ensuring every...
-
Hotel Manager
hace 2 días
Cartagena de Indias, Bolívar, Colombia Four Seasons Hotels And Resorts A tiempo completoAbout Four Seasons:Four Seasons is powered by our people.We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...
-
Guest Experience Coordinator
hace 2 días
Cartagena de Indias, Bolívar, Colombia Four Seasons Hotels And Resorts A tiempo completoJob Summary: As a Reservations Manager, you'll be responsible for leading our Reservations team in executing departmental policies and procedures. About Four Seasons: We're a global hospitality leader, powered by our people. We believe in delivering exceptional experiences for our guests, through a commitment to luxury and genuine heart. Our teams around the...
-
Customer Experience Coordinator
hace 10 horas
Cartagena de Indias, Bolívar, Colombia Four Seasons Hotels And Resorts A tiempo completoAbout Four Seasons: We believe in creating unforgettable experiences for our guests, residents, and partners. Our team members around the world strive to deliver exceptional service through a commitment to luxury with genuine heart. To enable our people to achieve this, we focus on providing a world-class employee experience and company culture.About the...
-
hotel manager
hace 2 semanas
Cartagena de Indias, Bolívar, Colombia Four Seasons Hotels and Resorts A tiempo completoAbout Four SeasonsFour Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...
-
hotel manager
hace 1 día
Cartagena de Indias, Bolívar, Colombia Four Seasons Hotels and Resorts A tiempo completoAbout Four SeasonsFour Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...
-
Reservations Manager
hace 2 días
Cartagena de Indias, Bolívar, Colombia Four Seasons Hotels And Resorts A tiempo completoAbout Four Seasons:Four Seasons is powered by our people.We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...
-
Reservations Manager
hace 6 días
Cartagena de Indias, Bolívar, Colombia Four Seasons Hotels and Resorts A tiempo completoAbout Four Seasons Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...
-
Hotel Operations Manager
hace 2 días
Cartagena de Indias, Bolívar, Colombia Four Seasons Hotels And Resorts A tiempo completoAbout Four Seasons Hotels and Resorts: We are a world-renowned hospitality company that is driven by our passion for delivering exceptional guest experiences. Our team members around the globe create amazing moments for our guests, residents, and partners through a commitment to luxury with genuine heart.We believe in recognizing a familiar face, welcoming a...
-
Guest Services Supervisor
hace 12 horas
Cartagena de Indias, Bolívar, Colombia Four Seasons Hotels And Resorts A tiempo completoAbout Four Seasons: Four Seasons is powered by our people.We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...
-
Purchasing Operations Manager
hace 1 día
Cartagena de Indias, Bolívar, Colombia Four Seasons A tiempo completoCompany OverviewAt Four Seasons, we are committed to delivering exceptional guest experiences through a world-class employee experience and company culture. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.We believe in recognizing a familiar face, welcoming...
-
Kitchen Operations Manager
hace 3 días
Cartagena de Indias, Bolívar, Colombia Four Seasons Hotels and Resorts A tiempo completoAbout Four SeasonsWe are a leader in the hospitality industry, known for our commitment to excellence and our passion for creating unforgettable experiences for our guests. Our team members are dedicated professionals who share our vision and values, and we strive to provide them with the tools and support they need to succeed.About the Role:We are looking...
-
Spa Operations Manager
hace 10 horas
Cartagena de Indias, Bolívar, Colombia Four Seasons Hotels And Resorts A tiempo completoAbout Four Seasons Hotels and Resorts: We are a luxury hospitality company that prides itself on delivering exceptional guest experiences through a commitment to luxury with genuine heart. Our team members around the world create amazing experiences for our guests, residents, and partners by providing a world-class employee experience and company culture.Our...
-
Culinary Operations Manager
hace 1 día
Cartagena de Indias, Bolívar, Colombia Four Seasons Hotels and Resorts A tiempo completoAbout Four SeasonsAt Four Seasons, we believe in creating exceptional guest experiences through a commitment to luxury with genuine heart. Our team members around the world strive to become better, to push themselves to new heights, and to treat each other with kindness and respect.We know that the best way to enable our people to deliver these exceptional...
-
Hospitality Host
hace 1 semana
Cartagena de Indias, Bolívar, Colombia Four Seasons Hotels and Resorts A tiempo completoAbout Four Seasons Hotels and ResortsWe are a collective of individuals who strive to deliver exceptional guest experiences through a commitment to luxury and genuine heart. Our team members around the world create amazing experiences for our guests, residents, and partners by investing in a world-class employee experience and company culture.The Camarero/a...
-
Luxury Hotel Management Leader
hace 2 días
Cartagena de Indias, Bolívar, Colombia Four Seasons Hotels And Resorts A tiempo completoAt Four Seasons Hotels and Resorts, we are committed to delivering exceptional guest experiences. As a key member of our management team, you will play a critical role in shaping the future of our luxury hospitality brand. If you are passionate about providing unparalleled service, creating memorable experiences, and driving business growth, this may be the...
-
Four Seasons Hospitality Manager
hace 1 día
Cartagena de Indias, Bolívar, Colombia Four Seasons Hotels and Resorts A tiempo completoAbout the RoleWe seek a dynamic and experienced Hotel Manager with a strong background in Food & Beverage to lead our operation team. The ideal candidate will be an excellent communicator who is fluent in both Spanish and English (written and spoken).Responsibilities:Coordinate and manage the day-to-day operations of the hotel.Attend and participate in all...
-
Network Operations Technician
hace 3 días
Cartagena de Indias, Bolívar, Colombia Four Seasons Hotels and Resorts A tiempo completoAbout Our TeamWe believe that the best way to deliver exceptional guest experiences is through a world-class employee experience and company culture. As a member of our technical services team, you will have the opportunity to work with a talented group of individuals who share your passion for delivering excellent service.