Guest Experience Manager

hace 3 semanas


Cartagena de Indias, Bolívar, Colombia Four Seasons Hotels And Resorts A tiempo completo

About the role Seek out opportunities for guest-centric experiences in all outlets of the hotel and assist hotel outlets in putting processes in place to ensure that these opportunities are executed by all employees.
What you will do Seeks out opportunities for guest-centric experiences in all outlets of the hotel.
Works with the departmental managers to put processes in place to ensure that these opportunities are executed by all employees.
Measures results (challenges, successes, etc.)
and communicates on a weekly basis to the team.
Oversee and implement Hotel Guest Experience initiatives and ideas.
Identify all experience assistant guests.
Look for new/innovative ways to provide anticipatory service.
Coordinate among all departments for seamless execution of service.
Coordinate correspondence with guests pre and post stay.
Oversee Experience Assistant team.
Communicate successes to the Hotel in an effort to keep intensity and focus high.
Assist Reservations and Front Office team to identify guests and achieve a seamless arrival experience for return guests.
Supervises the activities of the Experience Assistant team in order to ensure adherence to Four Seasons standards, policies & procedures.
What you bring Degree in hospitality management or related field.
3 years of experience in similar roles within the hotel industry.
Exceptional customer service skills.
Strong verbal and written communication skills.
Attention to detail.
What we offer: Competitive Salary, wages, and a comprehensive benefits package.
Excellent Training and Development opportunities.
Complimentary Accommodation at other Four Seasons Hotels and Resorts.
Complimentary Dry Cleaning for Employee Uniforms.
Complimentary Employee Meals.
Schedule & Hours: Full time #J-18808-Ljbffr



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