Guest Services Operations Manager

hace 2 semanas


Cartagena de Indias, Bolívar, Colombia Four Seasons Hotels And Resorts A tiempo completo

About Us: Four Seasons Hotels and Resorts is a global leader in luxury hospitality. We believe in creating memorable experiences for our guests, residents, and partners through a passion for excellence and genuine service. With a presence in over 100 destinations worldwide, we offer a unique blend of tradition, innovation, and expertise.

About the Role: As a Guest Services Supervisor, you'll have the opportunity to join our team and contribute to delivering exceptional experiences for our guests. Key responsibilities include coordinating and supervising the activities of the bell team, assisting with administrative tasks related to guest experiences, and implementing established standards for delivering exceptional service.

Requirements: A minimum of 6 months of experience leading bell teams and at least 6 months of experience in guest-facing roles. Competencies include proactivity, working under pressure, teamwork, autonomy, attention to detail, and assertive communication. Intermediate-level English language skills are required.



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