Technical Support Help Desk

hace 2 semanas


Bogotá, Bogotá D.E., Colombia Crisil A tiempo completo

Technical Support Help Desk Scope: Require IT generalists to provide hands and feet support for small offices of around 30 users.
Duties include providing second-level desktop support for local end-users, configuring end-user machines and ensuring they conform to compliance standards.
Candidate will need to collaborate with remote teams in Argentina and India to provide local support for server and network activities.
Will need to coordinate with local vendors for any required IT related services.
Must be fluent in English.
Main Responsibilities: General Maintenance and BCP testing Access control Management & reporting System OS installation and maintenance (End user Laptops) General Troubleshooting Communications Maintenance and troubleshooting (networking and Wi-Fi) Server Maintenance & Troubleshooting (cabling and hardware replacement) Virtual desktop troubleshooting knowledge Video Conferencing Meeting setup and troubleshooting Zscaler, bitlocker and CrowdStrike general knowledge preferred Hardware administration and inventory Management Position Requirements: Up to 3 years of work experience in related jobs Remote support tools experience required ISO Certification Lead (nice to have) O365 General knowledge and troubleshooting Knowledge on Teams and collaboration tools (SharePoint / OneDrive) ITL certification preferred Extended hours availability given that will work with stakeholders across locations (mainly India and Argentina) Electrical knowledge and CCTV administration is preferred Microsoft System certified engineer (preferred) Experience with ticketing system tools Proxy server and firewall rules knowledge is preferred Seniority Level Entry level Employment Type Full-time Job Function Engineering and Administrative Industries Business Consulting and Services #J-18808-Ljbffr



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