International Support Consultant

hace 4 semanas


Desde casa, Colombia Virtuagym A tiempo completo

Are you ready to make a global impact and foster success in the digital health and fitness realm? Virtuagym, a leading SaaS company in the industry, is seeking an International Support Consultant to join our vibrant Medellin team. As our company expands, we're on the lookout for a dedicated individual to elevate our client success endeavors to new heights.

Although you will be working for our Colombian office, we are a remote-friendly company This means you can work from home within Colombia whenever you want. You can also join your colleagues in our Medellin office. It is completely up to you

**What this role looks like**

As an International Support Consultant Medellin, you will mainly focus on supporting DACH, Spanish and English-speaking European customers overseas. You will be at the forefront of ensuring our clients' long-term satisfaction and success. Your primary responsibility involves providing exceptional support, cultivating relationships, and driving growth within our diverse client base. Join us in our mission to create a healthier and happier world

**Your key responsibilities as International Support Consultant**
- Investigate and resolve system issues collaboratively with the product department;
- Build and nurture customer relationships to enhance retention and loyalty;
- Offer creative solutions, handle objections, and de-escalate challenging client situations;
- Encourage upselling and cross-selling to maximize customer lifetime value;
- Address churn risks, cancellations, and payment-related queries;
- Contribute to departmental process enhancements through feedback and project participation.

**What you will bring to the CS team**
- Tech-savvy, a critical and logical thinker;
- Proven problem-solving skills and a knack for finding solutions;
- Structured, organized, with good time management and attention to detail;
- Great at following instructions and processes;
- ** [Hard requirement]** Proficiency in written and verbal **German **(native or near-native level) and good written and verbal skills in English;
- Confidence, adaptability, and a positive attitude;
- Prior experience in SaaS/software CS is a must (this is not a call center position).

**_

**Here’s why you should join our team**

**Benefits**:
Remote-friendly: you can work from home in Colombia whenever you like.
21 holidays (on a US based holidays calendar, based on a full-time contract).

A one time working from home allowance.

We provide your home office set-up hardware.

The Virtuagym Health Program: a monthly contribution towards your gym subscription, and a full Virtuagym at Work Premium Access.

✈ Work from abroad for up to 12 weeks a year with a maximum of 4 consecutive weeks in LATAM or even Around the World.

Unlimited access to on-demand coaching with psychologists via chat, phone, or video call through the platform OpenUp.

**Cultural perks**:
Many opportunities for personal and professional growth within the company.

A fun, healthy, and international work environment made up of over 35+ nationalities.

We believe in a flat hierarchy with room to take ownership: your voice will be truly heard.
- Organized Virtuagym sports events throughout the year.

Awesome company events such as New Year's dinners, summer outings etc.

**About Virtuagym**
Virtuagym is a leading and fast-growing innovator in the digital health and fitness domain, offering a Software as a Service solution and multiple native apps to users worldwide. We offer coaching and management solutions for trainers, studios, clubs and corporate wellness, all with the vision to make the world a healthier and happier place.

Virtuagym is an ambitious, passionate and multicultural team of talented people who want to create a healthier world for all. We believe in teamwork, challenging each other, being bold and adventurous, working lean, taking care of each other and sharing success. As a scale-up, we embrace our diversity, international character and our flat hierarchy that promotes great freedom, taking ownership and making a true impact. Our talented staff of 200+ employees are based out of two locations: Amsterdam, NL, and Medellin, CO. The primary focus of our Medellín office is to manage the North and South American market.

Every day with us will be an opportunity to cultivate and evolve your personal and professional skills, as well as to make a significant impact on a global scale. At Virtuagym everyone can grow, whatever background you bring with you. We are not just colleagues, we are friends, willing to help and support each other. By joining us, you become a part of a joyful and energetic team.

**Ready to join us?**

**The hiring process for this role consists of**
- Initial pre-qualifier tasks and tests;
- 1st interview with the Team Lead of Support;
- 2nd interview with the Manager of Service.
- _Please note that we do not collaborate with third parties to fill this vacancy, so third parties are kindly asked not to contact us ab



  • Desde casa, Colombia Virtuagym A tiempo completo

    Are you ready to make a global impact and foster success in the digital health and fitness realm? Virtuagym, a leading SaaS company in the industry, is seeking an International Support Consultant to join our vibrant Medellin team. As our company expands, we're on the lookout for a dedicated individual to elevate our client success endeavors to new...

  • Junior Customer Support

    hace 1 semana


    Desde casa, Colombia Team International A tiempo completo

    Description **About Team International** We're a global IT consulting company and a software development service provider that helps organizations operate at their best. With 30+ years of experience, +6 Global locations, and +1000 employees, TEAM combines technology expertise, valuable insights, business intelligence, and a client-centered approach to...

  • Advocacy Consultant

    hace 2 semanas


    Desde casa, Colombia Fos Feminista A tiempo completo

    I. GENERAL FRAMEWORK OF REFERENCE1.1 BackgroundFòs Feminista is an intersectional feminist organization centered around the sexual and reproductive rights and needs of women, girls, and gender-diverse people. Led and governed by the Global South, Fòs Feminista works as an alliance of organizations in 40+ countries worldwide to advance sexual and...


  • Desde casa, Colombia GCR Latam A tiempo completo

    Due to an internal promotion, a fast growing International Student Recruitment Agency is looking for an **EXPERIENCED STUDENT RECRUITMENT PROFESSIONAL **to work with a Canadian higher education to support operations in Latin America. ➔ Three year's experience of working in the International Student Recruitment sector, either within an agency or direct...


  • Desde casa, Colombia Team International A tiempo completo

    **Description** **About Team International** We're a global IT consulting company and a software development service provider that helps organizations operate at their best. With 30+ years of experience, +6 Global locations, and +1000 employees, TEAM combines technology expertise, valuable insights, business intelligence, and a client-centered approach to...


  • Desde casa, Colombia Team International A tiempo completo

    DescriptionAbout Team InternationalWe're a global IT consulting company and a software development service provider that helps organizations operate at their best. With 30+ years of experience, +6 Global locations, and +1000 employees, TEAM combines technology expertise, valuable insights, business intelligence, and a client-centered approach to address...

  • Tableau Consultant

    hace 3 semanas


    Desde casa, Colombia Allshore Virtual Staffing A tiempo completo

    **About AllShore Virtual Staffing**: AllShore Virtual Staffing is a leading remote staffing company, offering top-tier professionals working 100% remote to businesses worldwide. Specializing in IT and software development, design, administrative support, digital marketing, and more. AllShore connects organizations with skilled talent to meet diverse business...

  • Functional Consultant

    hace 1 semana


    Desde casa, Colombia Ellucian A tiempo completo

    Together we are powering the future of Higher Education: Here at Ellucian, we are motivated by a mission ~ the power of education to transform lives and change the world. We are the global market leader in EdTech for Higher Education, serving more than 2,900 customers and reaching over 26 million students in 50+ countries. We are dedicated to helping Higher...


  • Desde casa, Colombia Heinsohn Business Technology A tiempo completo

    Heinsohn Business Technology is a Colombian software company with a wide range of clients across the Americas is looking for top-notch professionals to be part of our international team as Application support specialist to rock it! Let's grow together in a multicultural team! Tasks You'll be part of an international teamwork where you'll have different...


  • Desde casa, Colombia My VA Support A tiempo completo

    This is a remote position. Job Title: Architect Location: Remote **Minimum Experience: 5 years** We are currently seeking skilled and experienced architects to join our team at My VA Support. As a remote position, you will have the flexibility to work from anywhere while collaborating with a diverse team of professionals. **Responsibilities**: -...


  • Desde casa, Colombia Heinsohn Business Technology A tiempo completo

    Heinsohn Business Technology is a Colombian software company with a wide range of clients across the Americas is looking for top-notch professionals to be part of our international team as junior support engineer to rock it! Let's grow together in a multicultural team! Tasks **Responsibilities**: You'll be part of an international teamwork where you'll...

  • Learning Consultant

    hace 4 semanas


    Desde casa, Colombia Indigo Slate A tiempo completo

    **Learning Consultant - Spanish / Portuguese** Indigo Slate is an experience agency with a passion for technology. We provide services to help our clients transform customer experiences and create better relationships. We serve as a strategic vendor to technology firms, their partner ecosystems, and enterprise customers by: - Consulting with clients to...

  • Senior Consultant

    hace 2 semanas


    Desde casa, Colombia redhat A tiempo completo

    About the job :What you will do:Provide guidance to consultants with less experience in order to achieve set goals Help with the implementation of different projects on the scope Address the middleware development, focusing on microservices and APIs Develop effective and efficient solutions that provide desired performance Coordinate the workflow among...


  • Desde casa, Colombia Team International A tiempo completo

    **About Team International** We're a global IT consulting company and a software development service provider that helps organizations operate at their best. With 30+ years of experience, +6 Global locations, and +1000 employees, TEAM combines technology expertise, valuable insights, business intelligence, and a client-centered approach to address...

  • Taxes Accountant

    hace 3 semanas


    Desde casa, Colombia My VA Support A tiempo completo

    This is a remote position. **Schedule: 45 hours per week, Monday - Friday (Weekends off)** **Contract: International Service Provision** **Responsibilities**: - Prepare accurate tax payments and estimates. - Complete quarterly and annual tax reports. - Maintain and update the company's tax database. - Recommend tax strategies aligned with business...


  • Desde casa, Colombia Indigo Slate A tiempo completo

    We are looking for a Business Strategy Consultant with a strong background in managing large programs and initiatives across an enterprise. We want leaders who can drive results and act as the bridge between business needs and technology capabilities, to improve customer experiences and realize innovations. **RESPONSIBILITIES**: As a Business Strategy...


  • Desde casa, Colombia International Crisis Group A tiempo completo

    **Purpose of the role**: Reporting to the Program Director, the role provides an exciting opportunity to help shape Crisis Group’s work across the region. This involves assisting the Director design and deliver the Program’s publications and other work aimed at mitigating, preventing and resolving deadly conflict in the region. The Deputy has a...

  • Support Engineer

    hace 2 semanas


    Desde casa, Colombia Instaleap LLC A tiempo completo

    What this is all aboutWe are a global company focused on developing the best fulfillment & delivery technology in the world. We provide leading retailers such as Walmart, Falabella, and HEB with advanced software solutions to conquer the eCommerce market through flawless operations.Our technology is designed to operate at a large scale, driving cost...


  • Desde casa, Colombia Heinsohn Business Technology A tiempo completo

    Heinsohn Business Technology is a Colombian software company with a wide range of clients across the Americas is looking for top-notch professionals to be part of our international team as a Project Management Consultant to rock it! Let's grow together in a multicultural team! Tasks **Key responsibilities audit & assessment**: - Conduct a comprehensive...


  • Desde casa, Colombia Virtuagym A tiempo completo

    As Virtuagym keeps on growing, we are now looking for a new face to complement our Client Success team. **As an Implementation Support Assistant **in our Customer Onboarding International team, you will support the teams in configuring our client’s software to meet their requirements, which involves handling and managing client data! Will you join us in...