Agente de Service Desk 1a

hace 2 semanas


Bogota, Colombia SONDA IT A tiempo completo

Formación Tecnólogo de Sistemas.
- Mínimo de experiência 2 años en soporte técnico de Mesas de Servicios TI.
- Conocimiento básico de ITIL, con énfasis en: Mesa de servicio, gestión de incidentes, gestión de solicitudes de servicio, gestión de problemas y gestión de nível de servicio.
- Conocimientos técnicos en sistema operativos Windows, iOS, Androide.
- Conocimiento en Office 365, Teams, Skype.
- Conocimiento y experiência en mantenimiento correctivo de equipos PCs, MAC, portátiles e impresoras: diagnóstico, solución y reemplazo de partes o repuestos de Hardware.
- Manejo de software para clonación, generación y restauración de imágenes.
- Conceptos básicos de redes, protocolos (TCP/IP, SPX/IPX).
- Conceptos básicos de telefonía IP
- Conocimientos básicos de cableado estructurado y equipos eléctricos.


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