Helpdesk Tier 1 Support Role

hace 2 semanas

Cartagena, Colombia Lean Tech IO A tiempo completo

Lean Tech is a **fast-growing** company located in **Medellín, Colombia**. We currently have one of the most prominent networks within the **transportation** and **logistics** industries. Our corporate projections represent **hundreds** of opportunities for our professionals to **grow** and **boost** their careers. Working with us means collaborating with large engineering teams all over **Latin America** and the **United States**.

We are currently looking for an experienced, dynamic, and highly motivated HelpDesk Support Specialist, responsible for providing fast and effective solutions to technical and hardware/software problems experienced by users.

**Your Duties as a Lean Tech Warrior**:

- Maintain an open line of communication with our corporate IT team.
- Understand the different functions of our software and how they impact each department.
- Identifying and promptly addressing potential issues within our software.
- Prepare, configure, and install the technological equipment to be used in the company, according to the specifications and indications.
- Execute the preparation and delivery processes of the computer elements to the employees.
- Keep the inventories of the elements managed by the IT area updated.
- Proactively looked for gaps in current test coverage and created new test artifacts.
- Reviewed and refactored existing test suite to improve readability and documentation.
- Develop and execute thorough test plans in a timely and efficient manner.
- Create and improve the quality of the testing processes.

**Why We’ll Love You**:

- Minimum experience of 2 years in the areas of Technical Support and/or Helpdesk - English Level B2
- Knowledge of operating systems, and preventive and corrective maintenance of Software and Hardware.
- Basic knowledge of Networks (Switching, IP Addressing, Wi-Fi) and structured cabling.
- Knowledge of in-office computer systems.
- Proven experience with **SQL** and **ticketing platform**s
- **Must be in Cartagena - Salary to be confirmed**

Tipo de puesto: Tiempo completo

Salario: $1 - $2 a la semana

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