Technical Consultant

hace 2 meses

Bogotá Cundinamarca, Colombia Capgemini Engineering A tiempo completo

**Technical Consultant**:
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues worldwide, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, inclusive world.

Location: Colombia

RESPONSIBILITIES
- 1. Client Solution Implementation
- Lead the deployment, configuration, and customization of real estate technology solution
- Manage data migration activities, ensuring seamless transition from legacy systems to new platforms.
- Tailor solutions to align with specific client workflows, property management structures, and business objectives.
- 2. Requirement Gathering and Consultation
- Work directly with clients to gather business and technical requirements, ensuring a deep understanding of their real estate operations.
- Conduct gap analysis to identify differences between client needs and solution capabilities, offering recommendations for process improvements and solution enhancements.
- Serve as a trusted advisor to clients, helping them optimize their use of the implemented real estate software.
- 3. Solution Customization and Integration
- Customize modules and features of the real estate software based on client-specific requirements (e.g., custom reports, user interfaces, workflows).
- Develop and implement integrations with third-party systems such as CRM (Salesforce), ERP, accounting systems, or other real estate tools via APIs and integration platforms.
- Troubleshoot and resolve integration challenges, working closely with client IT teams and third-party vendors.
- 4. Technical Support and Troubleshooting
- Provide technical guidance and hands-on support during the implementation phase, ensuring smooth operation of the solution.
- Act as the escalation point for resolving complex issues related to system functionality, configuration, and performance.
- Diagnose and troubleshoot technical problems, using analytical skills to resolve client-reported issues.
- 5. Client Training and Enablement
- Conduct training sessions for client teams to ensure successful onboarding and adoption of the new system.
- Develop and deliver training materials such as user manuals, how-to guides, and recorded video tutorials tailored to client-specific processes.

6. Project Management and Coordination
- Work closely with the project management team to define project timelines, deliverables, and milestones for each client engagement.
- Track project progress, identify risks, and proactively address challenges to ensure on-time and on-budget delivery.

REQUIRED SKILLS
- Advanced English skills.
- Salesforce (basic level), Confluence (basic level), Java Script (basic level) GIS Systems (basic level), Basic Web knowledge.
- Project management: Jira, Trello, Asana
- Detail-Oriented Note-Taking (Ability to capture key technical and business details)
- Structured Organization (structure notes into clear categories)
- Technical Documentation (Document technical information)
- Real-Time Collaboration (Tools like OneNote, Evernote, etc. document meeting notes in real-time)
- Actionable Insights and Task Management (distill complex discussions into clear action items, next steps, and timelines)
- Visual Note-Taking (Use of diagrams, flowcharts and mind maps to visualize workflows, integrations, or system architectures)

**#LI-LG6**

**#LI-Remote

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