Salesforce Business Analyst
hace 4 semanas
We are a US company with a strong presence in LATAM and across 20 countries around the world. Some of our key near-shore BPO services include: smart-sourcing, dedicated or cluster teams, managed IT services, software outsourcing and the top ERP & CRM solutions, driven by our practices across many different industries.
**Key Responsibilities**:
**Requirements Gathering**: Work with stakeholders to understand and document business requirements and processes.
**Solution Design**: Design and recommend Salesforce solutions to meet business needs and improve processes.
**Configuration**: Assist in configuring Salesforce to meet business requirements, including custom objects, fields, and workflows.
**Testing and Validation**: Conduct testing and validation of Salesforce solutions to ensure they meet requirements and function correctly.
**User Training**: Provide training and support to end-users to ensure effective use of Salesforce.
**Documentation**: Create and maintain documentation for business processes, configurations, and user guides.
**Continuous Improvement**: Stay updated with Salesforce releases and best practices to recommend system enhancements.
**Qualifications**:
**Education**: Bachelor’s degree in Business, Information Technology, or a related field.
**Experience**: 2+ years of experience as a Salesforce Business Analyst or in a similar role.
**Skills**:
Strong understanding of Salesforce capabilities and best practices.
Excellent analytical and problem-solving skills.
Strong communication and interpersonal skills.
Ability to work collaboratively with various stakeholders.
**Certifications**: Salesforce Administrator certification (ADM 201) is preferred.
Join us
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