Operations Courier Experience Intern

hace 2 meses

Bogotá Cundinamarca, Colombia DiDi Global A tiempo completo

Company Overview:
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

LI-Hybrid

Team Overview:
As part of the Courier Experience Team, our primary objective is twofold. First, to gain a deep understanding of our customers in collaboration with the CX team, leveraging insights from each CX channel to enhance the courier experience with our app. Second, to design, develop, and execute projects on our e-commerce webpage aimed at increasing brand awareness and equipment penetration across each country in SSL.

Role Responsibilities:

- Executing campaigns, proposing and leading actions to improve the courier experience in the region and in our e-commerce platform
- Controling and designing reports of the e-commerce KPIs and inventory
- Ensuring data cleanliness and consistency among to take actions
- Defining and coordinating the discount campaigns and equipment design
- Documenting and standardizing process by building scalable operations processes
- Building deep insights and understanding of the business and product features through project management, stakeholder management, and be data driven ALWAYS.
- Data Analytics: Using Excel for data processing
- Designing and implementing initiatives to improve the courier experience with our contact channels, being able to leverage data for the decision-making process.
- Ensuring collaboration with multiple stakeholders to improve operational productivity & user experience.
- Balancing attention to detail with swift execution - we need to do things quickly, and we need to do them well. Balancing those can be challenging, but this should be our strength.

Role Qualifications:

- Industrial Engineering, Administration, Marketing related bachelor’s degree
- Strong Excel skills
- Self-motivation, self-direction, and eagerness to take ownership of tasks to ensure solutions.
- Excellent organization and time management systems for yourself and other employees.
- Clear Communication skills - you are a clear and concise communicator with the ability to synthesize a lot of information quickly and highlight the key insights.
- Proficiency in English & Spanish.

EEO Statement:

- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

**We are committed to building inclusive and diverse teams.**

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

**_

  • Logistics Supervisor

    hace 1 mes

    Bogotá, Bogotá D.E., Colombia World Courier de Colombia S.A. A tiempo completo

    Job SummaryWorld Courier de Colombia S.A. is seeking a highly skilled Logistics Supervisor to lead and monitor team efficiency and effectiveness in Clinical Supply Solutions Operations. The successful candidate will be responsible for coordinating team activities, executing tasks, and providing support to CSS depots in LATAM.Key ResponsibilitiesEnsure...

  • Spvr - Clinical Supply Solutions (CSS) Operations (CO) Manager

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia World Courier de Colombia S.A. A tiempo completo

    Job SummaryWe are seeking a highly skilled and experienced Spvr - Clinical Supply Solutions (CSS) Operations (CO) professional to join our team at World Courier de Colombia S.A. As a key member of our operations team, you will be responsible for leading and monitoring team efficiency and effectiveness based on performance metrics (KPIs) in alignment with...

  • Logistics Supervisor

    hace 2 meses

    Bogotá, Bogotá D.E., Colombia World Courier de Colombia S.A. A tiempo completo

    Job SummaryWorld Courier de Colombia S.A. is seeking a highly skilled Logistics Supervisor to lead and monitor team efficiency and effectiveness in Clinical Supply Solutions (CSS) Operations. The successful candidate will be responsible for coordinating team activities, executing tasks, and tracking performance metrics to ensure alignment with team goals.Key...

  • Global Hub LATAM Operations Manager

    hace 2 meses

    Bogotá, Bogotá D.E., Colombia World Courier de Colombia S.A. A tiempo completo

    At World Courier de Colombia S.A., we are united in our responsibility to create healthier futures. Our team members are at the heart of everything we do, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come and help us improve the lives of people and animals...

  • Commercial Operations Analyst

    hace 19 horas

    Bogotá, Bogotá D.E., Colombia World Courier Management Inc A tiempo completo

    At World Courier Management Inc, we are seeking a talented Commercial Operations Analyst to join our global Commercial Operations department.The successful candidate will work within the Global Pricing Ops Team, reporting to the Senior Manager - Pricing Operations and Negotiations, and will be responsible for interpreting data and information, communicating...

  • Operations Intern

    hace 2 meses

    Bogotá, Cundinamarca, Colombia DiDi Global A tiempo completo

    Company Overview: DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...

  • Customer Quotation Representative

    hace 1 mes

    Bogotá, Cundinamarca, Colombia Cencora A tiempo completo

    **Job Details**: - Build the commercial offer (Quotation) in response to clients’ requests that have been assigned to him/her. _Construir la oferta comercial (Cotización) en respuesta a las solicitudes de los clientes que le hayan sido asignadas._ - Handle all communication with the Sales Team with the aim of the correct understanding of all the...

  • Logistics Coordinator

    hace 19 horas

    Bogotá, Bogotá D.E., Colombia World Courier de Colombia S.A. A tiempo completo

    At World Courier de Colombia S.A., we are seeking a highly skilled Logistics Coordinator to join our team. As a key member of our operations team, you will be responsible for coordinating depot to site distributions, handling customer service inquiries, and ensuring timely order fulfillment.Key Responsibilities:Coordinate with medical sites to schedule depot...

  • Operations Shared Services Coordinator

    hace 2 meses

    Bogotá, Bogotá D.E., Colombia World Courier de Colombia S.A. A tiempo completo

    About the RoleAs a key member of our team at World Courier de Colombia S.A., you will play a vital role in ensuring the smooth operation of our logistics and customer service functions. Under the direction of the Supervisor/Lead - Operations Shared Services Center, you will be responsible for coordinating with medical sites across the country to facilitate...

  • Logistics Coordinator

    hace 1 mes

    Bogotá, Bogotá D.E., Colombia World Courier de Colombia S.A. A tiempo completo

    Job SummaryWe are seeking a highly skilled and detail-oriented Logistics Coordinator to join our team at World Courier de Colombia S.A. This role will be responsible for preparing and managing clients' shipping orders domestically and internationally.Key ResponsibilitiesReview shipment requirements to ensure timely processing and proactive communication with...

  • Logistics Coordinator

    hace 1 mes

    Bogotá, Bogotá D.E., Colombia World Courier Inc A tiempo completo

    Job Title: Rep IIAt World Courier Inc, we are seeking a highly skilled and detail-oriented Rep II to join our team. As a key member of our logistics team, you will be responsible for preparing and managing clients' shipping orders domestically and internationally.Key Responsibilities:Review shipment requirements to ensure timely processing and proactive...

  • Consumer Experience Intern

    hace 3 semanas

    Bogotá, Cundinamarca, Colombia British American Tobacco A tiempo completo

    BAT está rápidamente evolucionando hacia un negocio global de múltiples categorías. Con productos como VUSE, nuestra misión es disminuir el impacto en la salud de nuestra industria Para alcanzar nuestra ambición, estamos buscando compañeros preparados para Ser el Cambio. ¡Ven, únete a nosotros en este viaje! **British American Tobacco Colombia...

  • Logistics Coordinator

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia World Courier Inc A tiempo completo

    Job Title: Logistics CoordinatorAt World Courier Inc, we are seeking a highly organized and detail-oriented Logistics Coordinator to join our team. As a Logistics Coordinator, you will be responsible for coordinating the movement of goods and materials from one place to another, ensuring timely and efficient delivery.Key Responsibilities:Coordinate with...

  • Accounts Receivable Specialist

    hace 2 días

    Bogotá, Bogotá D.E., Colombia World Courier Inc A tiempo completo

    We are seeking an experienced Accounts Receivable Specialist to join our team at World Courier Inc. This role is responsible for ensuring invoices are paid in an efficient and timely manner, resolving payment discrepancies, and maintaining excellent relationships with internal and external customers.Key ResponsibilitiesCollect payments from customers,...

  • Rep III

    hace 1 semana

    Bogotá, Colombia World Courier de Colombia S.A. A tiempo completo

    Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals...

  • Rep III

    hace 1 mes

    Bogotá, Colombia World Courier de Colombia S.A. A tiempo completo

    Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals...

  • Operations Shared Services Representative

    hace 2 meses

    Bogotá, Colombia World Courier de Colombia S.A. A tiempo completo

    Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals...

  • Order Fulfillment Supervisor

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia World Courier de Colombia S.A. A tiempo completo

    At World Courier de Colombia S.A., we are committed to creating healthier futures for people and animals. As an Order Fulfillment Supervisor, you will play a vital role in ensuring the smooth operation of our logistics and customer service departments. If you have a passion for leadership and a drive to succeed, we encourage you to apply for this exciting...

  • Logistics Coordinator

    hace 1 mes

    Bogotá, Bogotá D.E., Colombia World Courier Inc A tiempo completo

    Job Title: Logistics CoordinatorWe are seeking a highly organized and detail-oriented Logistics Coordinator to join our team at World Courier Inc. As a Logistics Coordinator, you will be responsible for coordinating the movement of goods and materials from one place to another, ensuring timely and efficient delivery.Key Responsibilities:Coordinate with...

  • Pricing Negotiation Support Analyst

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia World Courier Management Inc A tiempo completo

    Job Title: Pricing Negotiation Support AnalystWe are seeking a highly motivated and detail-oriented Pricing Negotiation Support Analyst to join our Global Pricing Ops Team. As a key member of our team, you will be responsible for providing analytical support to our commercial operations team, helping to drive business growth and profitability.Key...