Operations Courier Experience Intern

hace 4 meses

Bogotá Cundinamarca, Colombia DiDi Global A tiempo completo

Company Overview:
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

LI-Hybrid

Team Overview:
As part of the Courier Experience Team, our primary objective is twofold. First, to gain a deep understanding of our customers in collaboration with the CX team, leveraging insights from each CX channel to enhance the courier experience with our app. Second, to design, develop, and execute projects on our e-commerce webpage aimed at increasing brand awareness and equipment penetration across each country in SSL.

Role Responsibilities:

- Executing campaigns, proposing and leading actions to improve the courier experience in the region and in our e-commerce platform
- Controling and designing reports of the e-commerce KPIs and inventory
- Ensuring data cleanliness and consistency among to take actions
- Defining and coordinating the discount campaigns and equipment design
- Documenting and standardizing process by building scalable operations processes
- Building deep insights and understanding of the business and product features through project management, stakeholder management, and be data driven ALWAYS.
- Data Analytics: Using Excel for data processing
- Designing and implementing initiatives to improve the courier experience with our contact channels, being able to leverage data for the decision-making process.
- Ensuring collaboration with multiple stakeholders to improve operational productivity & user experience.
- Balancing attention to detail with swift execution - we need to do things quickly, and we need to do them well. Balancing those can be challenging, but this should be our strength.

Role Qualifications:

- Industrial Engineering, Administration, Marketing related bachelor’s degree
- Strong Excel skills
- Self-motivation, self-direction, and eagerness to take ownership of tasks to ensure solutions.
- Excellent organization and time management systems for yourself and other employees.
- Clear Communication skills - you are a clear and concise communicator with the ability to synthesize a lot of information quickly and highlight the key insights.
- Proficiency in English & Spanish.

EEO Statement:

- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

**We are committed to building inclusive and diverse teams.**

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

**_

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