Senior Operations Manager
hace 5 meses
**Who we want**:
**Talent developers.** Growth-oriented managers who recruit and hire top-performing talent and prioritize the development of their team members.
**Network builders.** Managers who build connections with other teams and divisions and coordinate cross-functional collaboration.
**Managers who drive performance.** People who implement process improvements and leverage the talent of their team to consistently increase performance and productivity.
**Quality-focused team drivers.** People who push their team to deliver the highest quality products and solutions in a timely manner.
**What you will do**:
The position is fully responsible for the performance of overall operations in NOLA region, for both direct and indirect operations.
The main objectives are to provide clear leadership and strategic direction to the team, promote and develop talent across the organization, create a reputation of excellence and ensure a “Best in Class” organization is created and maintained, drive and improve customer satisfaction/experience and develop and optimize end-to-end supply chain processes and reduce costs.
This role will promote teamwork, collaboration, and integrity, and will guarantee quality performance standards are achieved and exceeded, to ensure that results are delivered in accordance with the strategic plans, objectives and customers’ contractual agreements.
**Essential duties & responsibilities**:
- Oversee the logistics, kitting, and customer service operations in NOLA region (Colombia + Puerto Rico), managing direct and indirect operations.
- Ensure organizational readiness, alignment with customer needs and delivery capability for the required service levels.
- Lead and oversee all activities related to budget and headcount plan, including budget, headcount projection and long-and short-term resource capacity planning.
- Build and develop a strong operations team, with emphasis in talent development to build a robust talent and succession pipeline.
- Lead the development, modification, and improvement of the overall Stryker distribution network to support the commercial GTM strategy.
- Manage and develop current and future 3PL activities to drive improvements in SLAs while meeting Stryker’s requirements for quality, sustainability, and compliance.
- Guarantee all operations are in line with the applicable global and local quality standards, internal policies and procedures, rules, and regulations.
- Drive a culture of continuous improvement, accountability and performance that results in increased efficiency and cost savings, and safety, quality and productivity improvements.
- Partner with the commercial leadership team to pursue the highest level of service.
- Develop, monitor, and manage operational KPI’s to proactively measure and improve operations performance.
- Support cross-region best practice programs by actively participating, sharing and adapting best practice learnings back into the specific region as part of simplifying how we operate within Stryker.
- Ambassador of Stryker code of conduct and values.
- Performs other related work as assigned by management.
**What you need**:
**Education & special trainings**:
- Degree level in Business / Logistics / Supply Chain management.
- APICS accredited or professional supply chain accreditation is recommended.
- Formal training in Lean, Process Excellence, Six Sigma tools, etc. is recommended, formal Lean Six Sigma Green Belt certification is desired.
- English is required, Portuguese is highly recommended.
**Qualifications & experience**:
- 10+ years of experience in Supply Chain, Logistics, Operations, or related fields are required.
- 10+ years’ experience in people management with proven organizational development experience.
- Experience in the Medical Devices, FMCG, Pharmaceutical, or Automotive industries.
- High sense of customer service orientation.
- Experience in influencing multiple teams and groups across an international organization.
- Proven experience implementing and leading Lean improvement initiatives with a focus on operational efficiency using tools such as Kaizen, Value Stream Mapping and 5S.
- Demonstrated ability to build relationships that help achieve results and influence employees/managers at every level of the organization.
- Hands on work experience with and knowledge of logistics management, warehousing, fulfillment, inventory, planning, supply chain, order management and MRP tools / system.
- Strong understanding of end-to-end supply chain interactions and interdependencies in terms of set-up, capacity planning and optimization.
- Proven track record in driving operational performance via strong leadership and change management skills.
- Well versed in Microsoft Office tools including Word, Excel, Access, Power Point, Visio or other flow-charting software and/or Microsoft Project (or similar).
- Strong knowledge of IT systems & tools and their implications for business processes (J
-
Operations Manager
hace 5 meses
Bogota, Colombia BCD Travel Corporate A tiempo completoSenior Operations Manager The Senior Manager - Operations is responsible for the overall management and performance of a large travel operation or multiple operations including operational performance, client servicing and retention, employee management and budgetary and cost management. This person ensures all operational goals are met consistently. This...
-
Operations Manager
hace 6 meses
Bogota, Colombia TaskUS A tiempo completo**Job Description: Operations Manager** What does an Operations Manager really do? Think of yourself as a leader and the master of your department, so not just anyone is qualified for this role! Here at TaskUs we make sure we hire the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we...
-
Operations Manager
hace 5 meses
Bogota, Colombia Sagan A tiempo completo**Position: Operations Manager** **Location**:Remote (CST Timezone) **Work Schedule**: Monday - Friday, 9 AM - 5 PM (CST) **Role Overview**: As Operations Manager, you will play a pivotal role in overseeing our day-to-day operations. You will be instrumental in measuring team performance, managing external vendors and projects, and problem-solving...
-
Senior Manager Digital Operations
hace 6 meses
Bogota, Colombia Adidas A tiempo completoSENIOR MANAGER DIGITAL OPERATIONS General Purpose- As a Senior Manager Digital Operations at adidas you are responsible for one or several business processes affecting medium to large user groups. Your task is to establish/building partnerships with key global / local stakeholders that contributes to the health of the Digital Operations, driving...
-
Digital Operations Manager
hace 6 meses
Bogota, Colombia Advanced Digital Media Services, Inc. A tiempo completo**Job Role**:Operations Manager **Job Type**:Management The **Digital Operations Manager** is responsible for the efficient and effective execution of digital marketing services. This role involves coordinating, managing, and optimizing various operational processes to ensure the highest level of service delivery to our clients. The Digital Operations...
-
Studio Operations Manager
hace 6 meses
Bogota, Colombia Electronic Arts A tiempo completoAt Electronic Arts, we exist to Inspire the World to Play. We create amazing experiences for our players everywhere and we consider our players’ experiences first in everything we do. Creating transformational experiences requires constant innovation and brilliant, passionate people. We are developing extraordinary new game experiences by bringing together...
-
Operations Manager
hace 6 meses
Bogota, Colombia IntouchCX A tiempo completoAbout IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...
-
Sales Operations Manager
hace 6 meses
Bogota, Colombia Juniper Networks A tiempo completo**Sales Operations Manager** **Hybrid Role from Bogota, Colombia** The Inside Service Operations Manager plays a pivotal role within the Juniper Service sales team, overseeing the team's operations to proactively renew expiring service and subscription contracts. This position encompasses both leadership and operational responsibilities, with a primary...
-
Operations Manager
hace 5 meses
Bogota, Colombia Continuum Global Solutions A tiempo completoBogotá, Bogotá D.C., CO, 111611**Description**: - At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our...
-
Senior Workforce Manager
hace 5 meses
Bogota, Colombia IntouchCX A tiempo completo**About IntouchCX** **About the Job** The Senior Workforce Manager is responsible to direct, manage, and supervise all activities and resources related to the Workforce department for a line of business. **As Senior Workforce Manager, You Will** - Be responsible for various functions including capacity planning, resource management, forecasting, and...
-
Demand Operations Manager
hace 6 meses
Bogota, Colombia Anthology, Inc. A tiempo completoDemand Operations Manager Remote - Colombia *ONLY CVs SUBMITTED IN ENGLISH WILL BE CONSIDERED* The Opportunity: Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can...
-
Security Operations Center
hace 6 meses
Bogota, Colombia Radware Bot Manager A tiempo completoSecurity Operations Center (SOC) Team Lead - (24000038) **Responsibilities**: - Serve as a senior technical focal point, technical escalation lead for a SOC, and liaise with other teams within the Radware Cloud organization to provide a world-class service. - Manage, mentor, lead, and coach security analysts, supporting customers across the globe defending...
-
Senior People Manager
hace 6 meses
Bogota, Colombia Edgeuno A tiempo completoAs a **Senior People Manager **at EdgeUno, you will assume a pivotal role in defining and implementing the organization's strategic talent initiatives. Your responsibilities will encompass overseeing and directing the People's (HR) department, collaborating closely with the executive team to ensure legal compliance and alignment with the company's...
-
Operations Manager
hace 6 meses
Bogota, Colombia Sagan A tiempo completo**Job Title: Operations Manager - Latam** **Location**:Remote (EST Timezone) **Working Schedule**: Monday - Friday, 9 AM to 6 PM EST At our organization, we buy and improve companies, helping them grow and succeed. We need an Operations Manager who is quick, detail-focused, and good at handling many tasks at once. This role is perfect for someone who...
-
Regional Operations Manager
hace 6 meses
Bogota, Colombia Wood Plc A tiempo completoOverview / Responsibilities: Wood is seeking a passionate and dynamic **Regional Operations Manager** to lead, direct and coordinate all the strategy, sales operations and administrative functions related to the Process & Chemicals end market (in principle) within Technical Consulting (TC) Americas in support of positioning the overall Wood Consulting...
-
Regional Operations Manager
hace 6 meses
Bogota, Colombia Wood Plc A tiempo completoDescripción general / **Responsabilidades**: Wood is seeking a passionate and dynamic **Regional Operations Manager** to lead, direct and coordinate all the strategy, sales operations and administrative functions related to the Process & Chemicals end market (in principle) within Technical Consulting (TC) Americas in support of positioning the overall Wood...
-
Community Operations Manager
hace 5 meses
Bogota, Colombia Sagan A tiempo completo**Job Position: Community Operations Manager** **Location**: Remote (EST Timezone) **Work Schedule**: Monday-Friday (EST) Join Our Team as a Community Operations Coordinator! Are you passionate about virtual communities and entrepreneurship? Do you thrive in a remote-friendly, collaborative environment? We're seeking a dynamic and self-motivated Community...
-
Operations Manager I
hace 6 meses
Bogota, Colombia PK Global A tiempo completoJob Title: Operations Manager I **Job Description**: The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved. - Essential Functions/Core Responsibilities - Analyze and maintain all Client Service Level...
-
Na Procurement Manager Marketing Operations
hace 6 meses
Bogota, Colombia Kenvue A tiempo completo**NA Procurement Manager Marketing Operations**-2307011036W Description **NA Procurement Manager Marketing Ops** Kenvue is currently recruiting for a** North America Procurement Marketing Operations** **Manager** **Who We Are** At Kenvue, part of the Johnson & Johnson Family of Companies (Kenvue), we believe there is extraordinary power in everyday care....
-
Senior Product Operations
hace 6 meses
Bogota, Colombia Nubank A tiempo completo**Our Product Operations Team** At Nubank, many things are done from scratch. We understood that to offer the most transparent, fair, and intuitive financial products and services; we had to recreate them from our early days completely. We needed professionals who could navigate from business strategy to project management for this endeavor, from risk...