Operations Manager I

hace 5 meses

Bogota, Colombia PK Global A tiempo completo

Job Title:
Operations Manager I

**Job Description**:
The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.
- Essential Functions/Core Responsibilities
- Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
- Maximize revenue generation to reach long and short term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)
- Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization’s policies and applicable legal requirements
- Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)
- Create and maximize relationships with client partners
- Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance
- Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching
- Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner
- Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA. and partner to define action plans that resolve issues and drive continuous improvement
- Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements
- Attend business reviews with the client
- Handle a team of team leaders
- Associate's Degree in related field with more than seven years of experience (with at least two years of Progressive Management Experience) preferred
- Call center experience preferred
- Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback
- Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal
- Work well under pressure and follow through on items to completion while maintaining professional demeanor
- Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
- Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
- Demonstrated ability to mentor, coach and provide direction to a team of employees
- Willingness to work a flexible schedule

Career Framework Role

Manages professional employees and/or supervisors or supervises large, complex technical or business support or production operations team(s). Is accountable for the performance and results of a team within own discipline or function. Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Adapts departmental plans and priorities to resolve operational challenges. Decisions are guided by policies, procedures and business plan; receives guidance from senior manager and/or director. Provides technical guidance to employees, colleagues and/or customers. Has accountability for results in terms of costs, strategies and employees.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

**Location**:
Colombia, Bogota 3

Language Requirements:
Time Type:
Full time
** If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the **Job Applicant Privacy Notice for California Residents

  • Operations Manager

    hace 5 meses

    Bogota, Colombia TaskUS A tiempo completo

    **Job Description: Operations Manager** What does an Operations Manager really do? Think of yourself as a leader and the master of your department, so not just anyone is qualified for this role! Here at TaskUs we make sure we hire the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we...

  • Operations Manager

    hace 5 meses

    Bogota, Colombia Sagan A tiempo completo

    **Position: Operations Manager** **Location**:Remote (CST Timezone) **Work Schedule**: Monday - Friday, 9 AM - 5 PM (CST) **Role Overview**: As Operations Manager, you will play a pivotal role in overseeing our day-to-day operations. You will be instrumental in measuring team performance, managing external vendors and projects, and problem-solving...

  • Operations Manager

    hace 5 meses

    Bogota, Colombia BCD Travel Corporate A tiempo completo

    Senior Operations Manager The Senior Manager - Operations is responsible for the overall management and performance of a large travel operation or multiple operations including operational performance, client servicing and retention, employee management and budgetary and cost management. This person ensures all operational goals are met consistently. This...

  • Regional Operations Center Manager

    hace 5 meses

    Bogota, Colombia TransUnion A tiempo completo

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: The Regional Operations Center Manager is responsible for managing all aspects of operational support including Command Center, L1 infrastructure support and Dashboard Monitoring functions. The scope of work includes managing diverse technical and non-technical teams, developing and maintaining...

  • Manager I, Software Development

    hace 5 meses

    Bogota, Colombia TransUnion A tiempo completo

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: In this role, the Manager I of Software Development will work closely with senior developers, QE, PM, and UX to ensure their features are delivered to meet business and quality requirements. **What You'll Bring**: Manages a team of software engineers that architect and design enterprise...

  • Digital Operations Manager

    hace 5 meses

    Bogota, Colombia Advanced Digital Media Services, Inc. A tiempo completo

    **Job Role**:Operations Manager **Job Type**:Management The **Digital Operations Manager** is responsible for the efficient and effective execution of digital marketing services. This role involves coordinating, managing, and optimizing various operational processes to ensure the highest level of service delivery to our clients. The Digital Operations...

  • Operations Manager

    hace 5 meses

    Bogota, Colombia IntouchCX A tiempo completo

    About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...

  • Sales Operations Manager

    hace 5 meses

    Bogota, Colombia Juniper Networks A tiempo completo

    **Sales Operations Manager** **Hybrid Role from Bogota, Colombia** The Inside Service Operations Manager plays a pivotal role within the Juniper Service sales team, overseeing the team's operations to proactively renew expiring service and subscription contracts. This position encompasses both leadership and operational responsibilities, with a primary...

  • Operations Manager

    hace 5 meses

    Bogota, Colombia Continuum Global Solutions A tiempo completo

    Bogotá, Bogotá D.C., CO, 111611**Description**: - At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our...

  • Demand Operations Manager

    hace 5 meses

    Bogota, Colombia Anthology, Inc. A tiempo completo

    Demand Operations Manager Remote - Colombia *ONLY CVs SUBMITTED IN ENGLISH WILL BE CONSIDERED* The Opportunity: Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can...

  • Operations Manager

    hace 5 meses

    Bogota, Colombia Go2 A tiempo completo

    **Operations (Engagement) Manager** **Title: Engagement Manager** **Department: Engage** **Reports to: Engage Lead** If you’re seeing this, you’re probably an experienced Operations Manager. To avoid starting our relationship with a lie, we’d like to confess that the title of this role is actually “Engagement Manager.” And although the skillset...

  • Regional Operations Manager

    hace 5 meses

    Bogota, Colombia Wood Plc A tiempo completo

    Overview / Responsibilities: Wood is seeking a passionate and dynamic **Regional Operations Manager** to lead, direct and coordinate all the strategy, sales operations and administrative functions related to the Process & Chemicals end market (in principle) within Technical Consulting (TC) Americas in support of positioning the overall Wood Consulting...

  • Regional Operations Manager

    hace 5 meses

    Bogota, Colombia Wood Plc A tiempo completo

    Descripción general / **Responsabilidades**: Wood is seeking a passionate and dynamic **Regional Operations Manager** to lead, direct and coordinate all the strategy, sales operations and administrative functions related to the Process & Chemicals end market (in principle) within Technical Consulting (TC) Americas in support of positioning the overall Wood...

  • Operations Manager

    hace 5 meses

    Bogota, Colombia Sagan A tiempo completo

    **Job Title: Operations Manager - Latam** **Location**:Remote (EST Timezone) **Working Schedule**: Monday - Friday, 9 AM to 6 PM EST At our organization, we buy and improve companies, helping them grow and succeed. We need an Operations Manager who is quick, detail-focused, and good at handling many tasks at once. This role is perfect for someone who...

  • Community Operations Manager

    hace 5 meses

    Bogota, Colombia Sagan A tiempo completo

    **Job Position: Community Operations Manager** **Location**: Remote (EST Timezone) **Work Schedule**: Monday-Friday (EST) Join Our Team as a Community Operations Coordinator! Are you passionate about virtual communities and entrepreneurship? Do you thrive in a remote-friendly, collaborative environment? We're seeking a dynamic and self-motivated Community...

  • Manager I

    hace 6 meses

    Bogota, Colombia TransUnion A tiempo completo

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: At TransUnion, we are dedicated to finding ways information can be used to help people make better and smarter decisions. As a trusted provider of global information solutions, our mission is to help people around the world access the opportunities that lead to a higher quality of life, by...

  • Operations Manager

    hace 5 meses

    Bogota, Colombia UBIQUITY A tiempo completo

    Let's tomorrow, together. At Ubiquity, we live by the mantra head, heart, and hustle. _Head_ because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. _Heart_ because we are always gracious with our time, our collaboration, and with one another. And _Hustle_ because we have grit,...

  • Sales Operations Manager

    hace 5 meses

    Bogota, Colombia PayU A tiempo completo

    **About PayU** PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our 300.000+ merchants and millions of consumers. As a...

  • Fraud Operations Manager

    hace 5 meses

    Bogota, Colombia Twilio A tiempo completo

    **See yourself at Twilio**: Join the team as our next Fraud Operations Manager! **Who we are & why we're hiring**: Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all...

  • Studio Operations Manager

    hace 5 meses

    Bogota, Colombia Electronic Arts A tiempo completo

    At Electronic Arts, we exist to Inspire the World to Play. We create amazing experiences for our players everywhere and we consider our players’ experiences first in everything we do. Creating transformational experiences requires constant innovation and brilliant, passionate people. We are developing extraordinary new game experiences by bringing together...