Customer Experience Associate Ii

hace 3 semanas

Bogota, Colombia Conduent A tiempo completo

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.
- You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

**SC- 1min - typing test: >=35**

**SC-Basic customer service skills >=63%**

**Job Track Description**:

- Performs business support or technical work, using data organizing and coordination skills.
- Performs tasks based on established procedures.
- In some areas, requires vocational training, certifications, licensures, or equivalent experience.

**General Profile**
- Expands skills within an analytical or operational process.
- Maintains appropriate licenses, training, and certifications.
- Applies experience and skills to complete assigned work.
- Works within established procedures and practices.
- Works with a moderate degree of supervision.

**Functional Knowledge**
- Has developed skillset in a range of processes, procedures, and systems.

**Business Expertise**
- Supports the achievement of company goals by integrating teams for the best outcome.

**Impact**
- Impacts a team through quality of services and information provided.
- Follows standardized procedures and practices and receives moderate supervision and guidance.

**Leadership**
- Has no supervisory responsibilities.
- Manages own workload.

**Problem Solving**
- Ability to problem solve, self-guided.
- Evaluates issues and solutions to provide the best outcome for the client and end-users.

**Interpersonal Skills**
- Exchanges information and ideas effectively.

**Responsibility Statements**
- Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
- Identifies customer needs by referring to case notes and examining each as a specific case.
- Performs routine call center activities concerning business products and services.
- Uses standard scripts and established guidelines and under supervision, to meet SLAs.
- Provides customers with information that is specialized and communicated in a warm empathetic manner.
- Gathers all necessary information to update the database.
- Escalates issues to senior levels, based on complaints or concerns.
- Explains company policies to customers.
- Performs other duties as assigned.
- Complies with all policies and standards.
- Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
- At Conduent, _
- we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible._

  • Logistics Associate Ii

    hace 4 semanas

    Bogota, Colombia Ecolab A tiempo completo

    Logistics Associate II - Siberia **Our Commitment to Diversity and Inclusion** Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. Our goal is to fully utilize minority, female, and disabled individuals at all levels of the workforce. We will recruit, hire, promote,...

  • Customer Experience Associate Iv

    hace 4 semanas

    Bogota, Colombia CONDUENT A tiempo completo

    **About Conduent**: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture...

  • Customer Experience Associate Iv

    hace 4 semanas

    Bogota, Colombia CONDUENT A tiempo completo

    **About Conduent**: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture...

  • Customer Experience Associate Iii

    hace 2 semanas

    Bogota, Colombia CONDUENT A tiempo completo

    **About Conduent**: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture...

  • Customer Service Associate

    hace 3 días

    Bogota, Colombia Teleperformance Colombia A tiempo completo

    ResponsabilidadesWhat you’ll do as a Customer Service Associate?- Respond to all customer inquiries. Provide excellent customer service by being a good listener - Work with confidential customer information, while treating it sensitively - Aim to resolve issues on the first interaction by being proactive, patient, and understanding.RequisitosWho are you?-...

  • Customer Service Associate

    hace 2 semanas

    Bogota, Colombia NielsenIQ A tiempo completo

    Company Description - ** Location: Bogotá**: - ** Schedule: Hybrid**: - ** Reference ID: REFID536248** **Job Description**: **About the Job** The Customer Service Associate will be responsible for offering service to our clients, ensuring all customer inquiries and queries are turned around efficiently using the proprietary NielsenIQ platforms. The job...

  • Multilingual Customer Service Representative Ii

    hace 3 semanas

    Bogota, Colombia SupportNinja A tiempo completo

    The Customer Service Representative II is responsible for handling complex customer inquiries and resolving customer issues in a timely and professional manner. **What does a day in the life as a Customer Service Representative look like?**: - Provides in-depth information about products and services to customers - Resolves complex customer issues in a...

  • Customer Service Associate Bogotá North Point

    hace 2 semanas

    Bogota, Colombia Teleperformance Colombia A tiempo completo

    ResponsabilidadesWhat youll do as a Customer Service Associate?- Respond to all customer inquiries. Provide excellent customer service by being a good listener - Work with confidential customer information, while treating it sensitively - Aim to resolve issues on the first interaction by being proactive, patient, and understanding.RequisitosWho are you?- An...

  • Customer Service Associate

    hace 4 días

    Bogota, Colombia Teleperformance Colombia A tiempo completo

    ResponsabilidadesWhat you’ll do as a Customer Service Associate?- Respond to all customer inquiries. Provide excellent customer service by being a good listener - Work with confidential customer information, while treating it sensitively - Aim to resolve issues on the first interaction by being proactive, patient, and understanding.RequisitosWho are you?-...

  • Customer Experience Coordinator

    hace 1 semana

    Bogota, Colombia Chubb INA Holdings Inc. A tiempo completo

    Job Requirements Key Responsibilities - Understand the Customer Experience metrics and other relevant KPIs related to customer interactions and monitor the evolution of the indicators in the Region and per countries. - Built Customer Experience reports, ensuring their quality, consistency, accuracy, and timeliness. - Generate value analysis to identify pain...

  • Global Services Associate Ii

    hace 2 semanas

    Bogota, Colombia Johnson & Johnson A tiempo completo

    At Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities, and forward progress. That’s why for more than 135 years, we have aimed to keep people well at every age and every stage of life. Today, as the world’s largest and most broadly based healthcare company, we are committed to using our reach and size for...

  • Business Associate

    hace 4 semanas

    Bogota, Colombia DHUMALL SDN. BHD. A tiempo completo

    **Business Associate / Marketing Associate** DHUMALL SDN. BHD. Malaysia Full Time Work From Home **Business Associate / Marketing Associate** **Responsibilities**: - Build and maintain strong relationships with customers and partners. - Understand customer needs and recommend appropriate products. - Develop and deliver sales presentations to...

  • Associate Regulatory Specialist Ii

    hace 2 semanas

    Bogota, Colombia EcoLab A tiempo completo

    En ECOLAB, líder mundial en servicios y tecnologías de agua, higiene y energía, estamos en la búsqueda de un Associate Regulatory Specialist II, para la división de Regulatorio en Bogotá. Este recurso será el encargado de la evaluacion de proyectos de incremento de margen, aprobación de proveedores alternos y certificación o registro de productos en...

  • Practicante Universitario Customer Experience Cx Ii

    hace 2 semanas

    Bogota, Colombia Sodimac Colombia A tiempo completo

    **Descripción empresa**: Sodimac Colombia es una empresa de origen colombiano y chileno con más de 28 años de experiência en el país. Nos dedicamos al mejoramiento del hogar y la construcción. **Misión del cargo**: Desarrolla tus habilidades profesionales en proyectos de Customer Experience/Procesos/Box Satisfaction con impacto Nacional. **Funciones...

  • Rep Ii

    hace 4 semanas

    Bogota, Colombia Cencora A tiempo completo

    - What you will be doing - (_RESUMEN DE LA POSICIÓN_): Prepares, and manages clients’ shipping orders domestically and internationally. Main duties include reviewing shipment requirements to ensure shipments are promptly processed and proactively communicating updates. - (Prepara y gestiona los pedidos de envío de los clientes a nível nacional e...

  • Customer Experience Manager

    hace 2 semanas

    Bogota, Colombia Pacifica Continental A tiempo completo

    **Purpose**: The Customer Experience Manager is the project manager for the lease-up process; organizing, planning, monitoring, and driving the cross-functional teams to ensure optimized interaction between the Company and its customers. **Functions**: - Actively partners with partners with Sales Managers, Legal, Asset Management, Operations, and...

  • Jr Customer Service Associate

    hace 3 semanas

    Bogota, Colombia NielsenIQ A tiempo completo

    Company Description - ** Location: Bogotá**: - ** Schedule: Hybrid**: - ** Reference ID: REFID696847** **Job Description**: **About the job** The Jr Customer Service Associate will be responsible for offering service to our clients, ensuring all customer inquiries and queries are turned around efficiently using the proper NielsenIQ platforms. The job...

  • Full Customer Service Associate

    hace 3 semanas

    Bogota, Colombia NielsenIQ A tiempo completo

    Company Description - ** Location: Bogotá**: - ** Schedule: Hybrid**: - ** REF30339C** **Job Description**: **About the job** The Jr Customer Service Associate will be responsible for offering service to our clients, ensuring all customer inquiries and queries are turned around efficiently using the proper NielsenIQ platforms. The job will focus on...

  • Jr Customer Service Associate

    hace 3 semanas

    Bogota, Colombia NielsenIQ A tiempo completo

    Company Description - ** Location: Bogotá**: - ** Schedule: Hybrid**: - ** REF30339C** **Job Description**: **About the job** The Jr Customer Service Associate will be responsible for offering service to our clients, ensuring all customer inquiries and queries are turned around efficiently using the proper NielsenIQ platforms. The job will focus on...

  • Jr Customer Service Associate

    hace 2 semanas

    Bogota, Colombia NielsenIQ A tiempo completo

    Company Description - ** Location: Bogotá**: - ** Schedule: Hybrid**: - ** Reference ID: REFID696722** **Job Description**: **About the job** The Jr Customer Service Associate will be responsible for offering service to our clients, ensuring all customer inquiries and queries are turned around efficiently using the proper NielsenIQ platforms. The job...