Global Services Associate Ii
hace 7 meses
At Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities, and forward progress. That’s why for more than 135 years, we have aimed to keep people well at every age and every stage of life. Today, as the world’s largest and most broadly based healthcare company, we are committed to using our reach and size for good. We strive to improve access and affordability, create healthier communities, and put a healthy mind, body, and environment within reach of everyone, everywhere. Every day, our more than 140,000 employees across the world are blending heart, science, and ingenuity to profoundly change the trajectory of health for humanity.
Diversity, Equity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest healthcare company in the world.
When You Join Johnson & Johnson, Your Move Could Mean Our Next Breakthrough.
This is a Cross-Sector role. Learn more about our Sectors:
At Johnson & Johnson MedTech, we unleash diverse healthcare expertise, purposeful technology, and a passion for people to transform the future of medical intervention and empower everyone to live their best life possible. For more than a century, we have driven breakthrough scientific innovation to address unmet needs and reimagine health. In surgery, orthopedics, vision, and interventional solutions, we continue to help save lives and create a future where healthcare solutions are smarter, less invasive, and more personalized.
**We are searching for the best talent for Global Services Advocate II to be in Bogota**
**Purpose**: The Global Services Advocate II will work to resolve global client, J&J employees and the GS community inquiries, concerns and issues regarding HR, Procurement and Payroll processes and policies through multiple channels including but not limited to phone, web/portal, and chat, working to meet all expected service levels and business performance goals, performing a full range of services and fully documenting all cases in the Case Management system.
**You will be responsible for**:
- To escalate complex transactions to higher tier for resolution or contact with third party vendors as appropriate and client service issues to Contact Center Lead, Senior Associates / Advisors or Manager as necessary, taking ownership of all Contact Center assigned tasks, initiatives, and inquiries and make sure that they are resolved / completed efficiently and with a superior level of quality, assisting and encouraging users / customers to make effective use of self-service options, systems, products, services, etc. in order to drive rapid resolution and empower customers; educate and inform customers of the full range of Global Services available to them.
- To Deliver exemplary performances by ensuring all Key Performance Indicators are at goal, developing an understanding of Global Services operations and the J&J organization, continuously improve call handling skills, systems knowledge, and communications skills, thus, enhancing customer service levels.
- Identifying Contact Center areas for improvement on daily operational processes and provide support to implement these initiatives by highlighting and discussing key changes/improvement programs with the Contact Center Lead, Senior Associates and Advisor, contributing positively to a knowledge sharing environment by documenting and sharing all relevant working experiences with Contact issue resolution for knowledge database future reference.
- To participate in any required user testing of new processes, telephony upgrades or systems, working in collaboration with other team members in Contact center to execute tasks and fulfill key deliverables, seeking input and assistance as needed, establishing and maintaining a confidential and sensitive work environment, focusing on customer service by handling all customer requests in a professional manner, participating in scheduled and ad hoc training in order to improve policy and process acumen.
**Qualifications**:
- Demonstrates customer orientation and excellent customer service skills **are required.**:
- Strong written and verbal communication skills; manages internal communications and external/client communications with detailed support and assistance **are required.**:
- Demonstrated understanding how work and local activities integrate with other HR functional work and in alignment with HR standards **is desirable **.
- Basic understanding of business, financial and organizational factors in relation to HR activities **is desirable.**:
- Experience with tools to report data, track and analyze trends and CRM ( SalesForce preferred )
- Oral english and Portuguese Advanced **is required.
-
Global Services Associate Ii
hace 7 meses
Bogota, Colombia Johnson & Johnson A tiempo completoAt Johnson & Johnson, the largest healthcare company in the world, we come together for one purpose: to transform the history of health in humanity. Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130...
-
Global Services Procurement R2p Associate
hace 5 días
Bogota, Colombia Johnson & Johnson A tiempo completoAt Johnson & Johnson, the largest healthcare company in the world, we come together with one purpose: to profoundly change the trajectory of health for humanity. Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for...
-
Logistics Associate Ii
hace 7 meses
Bogota, Colombia Ecolab A tiempo completoLogistics Associate II - Siberia **Our Commitment to Diversity and Inclusion** Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. Our goal is to fully utilize minority, female, and disabled individuals at all levels of the workforce. We will recruit, hire, promote,...
-
Associate Regulatory Specialist Ii
hace 7 meses
Bogota, Colombia EcoLab A tiempo completoEn ECOLAB, líder mundial en servicios y tecnologías de agua, higiene y energía, estamos en la búsqueda de un Associate Regulatory Specialist II, para la división de Regulatorio en Bogotá. Este recurso será el encargado de la evaluacion de proyectos de incremento de margen, aprobación de proveedores alternos y certificación o registro de productos en...
-
R2p Jr Associate
hace 1 semana
Bogota, Colombia Johnson & Johnson A tiempo completoAt Johnson & Johnson, the largest healthcare company in the world, we come together with one purpose: to profoundly change the trajectory of health for humanity. Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for...
-
Associate Analyst, Franchise Services
hace 6 meses
Bogota, Colombia Mastercard A tiempo completoOur Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...
-
Helpdesk Level Ii Technician
hace 3 días
Bogota, Colombia HH Global A tiempo completoHH Global is a global marketing services group specializing in the execution of print, digital and retail media. Providing services to brands and retailers, both directly and via their nominated agencies, HH Global delivers a seamlessly integrated customer brand experience and a greater measurable return on marketing investment. With offices across Europe,...
-
Global Services Program Director
hace 6 días
Bogota, Colombia Johnson & Johnson A tiempo completoJohnson & Johnson is hiring for a Director, Global Program Director. This role can be located in Tampa, FL or New Brunswick, NJ, and all GS Hubs - with ability to work in US time zone. Caring for the world, one person at a time, inspires and unites the people of Johnson & Johnson. We embrace research and science - bringing innovative ideas, products and...
-
Senior Associate, Global
hace 5 días
Bogota, Colombia Instiglio A tiempo completo**Who we are**: **Instiglio**'s mission is to unlock the full impact potential of governments to deliver meaningful outcomes for their citizens. We support our partners to integrate results-based approaches into delivery systems and practices, with the goal of enhancing the effectiveness of public and development finance. Over the last 10 years, we have...
-
Global Treasury Associate
hace 7 meses
Bogota, Colombia Atlas Technology Solutions A tiempo completoWe believe in a world where growth thrives across borders and cultures. As an EOR, Atlas employs people to work for companies anywhere in the world. Before we came along, the only businesses offering a similar solution were essentially brokers. They'd outsource your HR and payroll services to third-party providers in different countries. Today, we're the...
-
Associate Lead, Payroll
hace 7 meses
Bogota, Colombia TransUnion A tiempo completoTransUnion's Job Applicant Privacy Notice **What We'll Bring**: Provides support to the Global Payroll Department and ensures the timely and accurate processing of payroll records by compiling, organizing, reviewing, and entering data in global payroll systems as necessary, with a focus in USA and CAN payrolls. A team player who can identify opportunities...
-
Platform Support Associate
hace 7 meses
Bogota, Colombia Velocity Global A tiempo completo*** We are currently looking to hire a Platform Support Associate to join our growing Platform Support team. This team is a Customer Care division of Velocity Global, which provides 24/5 global support to our clients and internal functional teams. Velocity Global is a high-growth International Professional Employment Organization (PEO) delivering...
-
Finance Associate Manager
hace 7 meses
Bogota, Colombia Zimmer Biomet A tiempo completoAt Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds. As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life...
-
Payroll Associate
hace 7 meses
Bogota, Colombia Solvo Global A tiempo completo**Posición**:Payroll Associate **Ciudad**:Bogotá (On-site) **Horario**: Disponibilidad de lunes a viernes de 8am a 8pm (Franja de tiempo en la que se asigna la franja horario) **Remuneración**: $2'000.000 - 2'200.000 Un Payroll Associate será el responsable de procesar las transacciones de nómina y mantener registros precisos de los empleados...
-
Global Exploration and Production Services Regional
hace 7 meses
Bogota, Colombia S&P Global A tiempo completo**About the Role**: **Grade Level (for internal use)**: 11 **The Role**: The Latin America GEPS (Global Exploration and Production Services) Regional Manager - Editor is responsible for sourcing all E&P data for the region, responding to client questions, assisting sales, and consulting, and writing GEPS articles, Weekly Highlights, and Country Reviews. The...
-
Biodiversity Associate
hace 7 meses
Bogota, Colombia Global Green Growth Institute A tiempo completo**INTRODUCTION TO GGGI**: The Global Green Growth Institute (GGGI) is a treaty-based international, inter-governmental organization dedicated to supporting and promoting strong, inclusive and sustainable economic growth in developing countries and emerging economies. To learn more please visit about GGGI web page. **BACKGROUND**: GGGI has a diverse...
-
Procurement Operations Jr. Associate
hace 7 meses
Bogota, Colombia Johnson & Johnson A tiempo completoCaring for the world, one person at a time inspires and unites the people of Johnson & Johnson. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people...
-
Project Engineer Ii
hace 7 meses
Bogota, Colombia Solvo Global Careers A tiempo completoÚnete a nuestro equipo para disfrutar del **mejor ambiente laboral** y los diferentes beneficios. En **SOLVO** **GLOBAL CAREERS** nos encontramos en la búsqueda de personas interesadas en crecer, aprender y formar parte de un equipo de trabajo orientado al éxito. **¡Aprovecha esta oportunidad!** **Project Engineer...
-
Client Services Consultant
hace 7 meses
Bogota, Colombia Cencora A tiempo completo- What you will be doing -: Under general direction of the Sr. Director for Clinical Supply Solutions, and direct report to the Client Services Manager, the Client Services Consultant is responsible for providing Specialty Logistics supply chain (clinical or other) project consultancy services to Clients, acting as the Subject Matter Expert (SME) in all...
-
Finops Coordinator Ii
hace 7 meses
Bogota, Colombia World Fuel Services A tiempo completoAt World Kinect, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance...