Staff Customer Success Engineer

hace 3 semanas

Bogota, Colombia Trellix A tiempo completo

**_Role Overview:_**

As a Customer Success Staff Engineer, you possess a proven aptitude for learning new technologies and improving your level of expertise constantly, in a proactive self-driven manner. You are highly analytical with the ability to derive facts quickly, methodically, and accurately. In this role you will work to solve product and network problems of medium complexity. You will act as an escalation point for less experienced team members. You will effectively configure and utilize complex lab setups to duplicate and solve Customer reported problems. Creative problem-solving skills and resourcefulness are key attributes.

**What You Will Do**:

- Responsible for responding to escalated customer support cases via phone
- Troubleshoot and accurately document customer issues. Understand customer systems and configuration, identify problems and recommend solutions.
- Provide regular communication to the customer in a timely and professional manner.
- Contribute to Support Documentation and Knowledge base articles
- Mentor and train less experienced colleagues
- Take ownership of customer issues when escalated by customers, management or Level 2 colleagues. Drive to resolve issues effectively, escalating cases to development teams where necessary
- Participate in the testing of new product builds and releases
- Proactively identify potential product/process weakness, research potential fixes with relevant internal teams and management
- Be the focal point for customers regarding product problems, network issues, alert & detection efficacy, and setup/configuration/access to products
- Use your highly analytical skills to derive facts quickly, methodically, and accurately

**About You**:

- 5+ years of experience in the Technical Support field, Support Centre experience an advantage
- Ability to communicate effectively both verbally and in writing with customers as well as with internal engineers
- Excellent time management and troubleshooting skills
- Eagerness to learn new technologies/skills
- Highly Proficient in Microsoft and Linux Operating Systems, comfortable working at CLI and having Administration experience
- Experience of in-depth Log Analysis using command line tools
- Intermediate knowledge of networking technologies, internetworking devices and protocols
- Intermediate level knowledge of Firewall, VPN, IDS and related network security design and implementation;
- Must be able to read, write and speak English fluently and idiomatically, including technical concepts and terminology. Multiple language skills a plus.
- Possess a proven aptitude for learning new technologies and progressing your level of expertise constantly, in a proactive self-driven manner
- Creative problem-solving skills, resourcefulness are key attributes
- Must have US Citizenship (For US based Engineers ONLY)

**Preferred Technical Qualifications**:

- Microsoft or Linux Certified - MCSE
- Cisco Certified - CCNA, CCNP/CCIE a plus
- Firewall, VPN, IDS and related network security design and implementation;
- Endpoint security experience, including network design, implementation, and management;
- Security network, and systems related professional certifications are a plus;
- Microsoft Windows, Linux, Unix System administration, TCP/IP, DNS, and troubleshooting experience.
- Basic C/C++, Java, Ruby, python experience.

**_Company Benefits and Perks:_**

We work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.
- Pension and Retirement Plans
- Medical, Dental and Vision Coverage
- Paid Time Off
- Paid Parental Leave
- Support for Community Involvement

We're serious about our commitment to diversity which is why we prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

  • Customer Success Engineer

    hace 1 mes

    Bogota, Colombia Carto A tiempo completo

    Everything happens somewhere - which is why spatial analytics is fundamental to companies trying to understand the “where” and the “why” of their business. CARTO is the leading cloud-native location intelligence platform, trusted by data scientists, data analysts and developers from companies such as T-Mobile, Mastercard, NHL, Coca-Cola and Gap to...

  • Petroleum Engineer

    hace 1 mes

    Bogota, Colombia Tachyus A tiempo completo

    We are looking for a Petroleum Engineer to work in our Customer Success team, to ensure that our Colombia customers are delighted working with Tachyus. The right hire will present crucial petrotechnical information, train customer petroleum engineers how to use Tachyus software, and onboard new projects for clients. We are looking for someone who will...

  • Customer Success Manager

    hace 4 semanas

    Bogota, Colombia Trellix A tiempo completo

    **_Job Title:_** Customer Success Manager **_ Role Overview:_** The Customer Success Manager (CSM) is responsible for driving customer loyalty, adoption and implementation of Trellix Solutions, leading to successful customer renewals. The CSM must be comfortable consulting with customers at every level with the ability to articulate the value of Trellix...

  • Customer Success Manager

    hace 1 mes

    Bogota, Colombia Outwork Staffing A tiempo completo

    **Schedule**: TBD **Location**: Fully Remote (LatAm) **Salary**: 1500 - 2000/month A leading provider of an Access Management & Identity Security Platform tailored for Jira, specializing in modern access request and provisioning workflows within Jira Service Management, is seeking a Customer Success Manager. As our first Customer Success Manager, you...

  • Capacity Engineer Staff

    hace 4 semanas

    Bogota, Colombia Equinix A tiempo completo

    **Who are we?** Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale...

  • Customer Success Advisor

    hace 1 mes

    Bogota, Colombia Hexagon Asset Lifecycle Intelligence A tiempo completo

    **Responsibilities**: **Hexagon’s Asset Lifecycle Intelligence division** is seeking a Digital Customer Success Advisor. This is a remote position to support our customers in Americas, EMIA or APAC regions. In this role, you will help drive ongoing business value and outcomes for the customer leveraging automation and strategic engagements for a seamless,...

  • Director, Customer Success

    hace 1 mes

    Bogota, Colombia Mastercard A tiempo completo

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

  • Customer Success Executive

    hace 2 días

    Bogota, Colombia Rindegastos A tiempo completo

    En Rindegastos estamos buscando a nuestro/a siguiente **Customer Success Executive** para nuestro equipo de Customer Experience, quien tendrá como objetivo principal desarrollar y mantener fuertes relaciones con clientes, desde pequeñas empresas hasta grandes corporaciones en Colombia para asegurar la lealtad y satisfacción en el uso de la...

  • Customer Success Representative

    hace 1 mes

    Bogota, Colombia Outwork Staffing A tiempo completo

    **Schedule**: Colombian time zone **Location**: Fully Remote (LatAm) **Salary**: 1400-1800 USD/month **Key Responsibilities**: - Act as the primary point of contact for customer inquiries and issues, utilizing the Intercom ticketing platform to promptly and effectively address concerns. Deliver top-notch support with a focus on ensuring customer success...

  • Customer Success Manager

    hace 4 semanas

    Bogota, Colombia Levee A tiempo completo

    **About Levee** We are on a mission to transform the way companies hire and manage their people. We are backed by the leading workforce, AI and impact investors globally including 8VC, Trust Ventures, Acumen, Andreessen Horowitz' Latam-anchored Fund, Latitud. Our AI-driven software reduces bias in hiring practices, leading to increased...

  • Customer Success Manager Latam

    hace 1 mes

    Bogota, Colombia Pulpo A tiempo completo

    **Who We’re Looking To Recruit** We are looking for a Customer Success Manager for our LATAM accounts and strategic partners. You’ll be managing our clients and partners - driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio. **Here are some other must-have skills that we’re looking for in our Customer...

  • Manager, Customer Success

    hace 4 semanas

    Bogota, Colombia Mastercard A tiempo completo

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

  • Customer Success Account Management

    hace 4 días

    Bogota, Colombia Microsoft A tiempo completo

    Are you a tech-savvy cloud loving person that has Cloud and IT (information technology) Service Management blood running in your veins? Do you want to be that key person that helps our more strategic enterprise customers achieve the most out of the Microsoft products and services they use? Do you get your energy from making your customers succeed in making...

  • Customer Success Account Mgmt

    hace 17 horas

    Bogota, Colombia Microsoft A tiempo completo

    Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can...

  • Customer Success and Review Specialist

    hace 1 mes

    Bogota, Colombia J. Blanton Plumbing A tiempo completo

    **Customer Success and Review Specialist** Company Overview: Join our team at J. Blanton Plumbing, a rapidly growing US-based company. We're seeking a Customer Success and Review Specialist to play a vital role in our marketing team. This position is designed to ensure that every customer feels heard, valued, and satisfied with our services. By focusing on...

  • Customer Success Manager

    hace 1 mes

    Bogota, Colombia TrueContext A tiempo completo

    #CareersThatKickSaas! TrueContext is looking for a personable and outgoing Customer Success Manager (CSM) to join a critical client-facing team in Ottawa. You will be charged with delivering customer advocacy support and account management for your named book of business of Enterprise grade customers. Ultimately, the goal is to ensure that TrueContext...

  • Agente Call Center Citas Medicas Bilingüe

    hace 6 días

    Bogota, Colombia Grupo COS (Customer Operation Success) A tiempo completo

    ¡Estamos buscando a un nuevo miembro para nuestro equipo de CUSTOMER OPERATION SUCCESS S.A.S! Si tienes habilidades bilingües, ¡te invitamos a aplicar! Campaña llamadas telefónicas para una empresa de agendamiento de citas medicas, la experiência no es requerida. ¿Qué necesitas? Nível B2+ O C1 de inglés Full disponibilidad de tiempo Vivir en...

  • Customer Success Professional

    hace 1 semana

    Bogota, Colombia Broadvoice A tiempo completo

    **POSITION DETAILS**: LOCATION**:Bogotá/Remote** (from Bogotá) DEPARTMENT: **CSM** REPORTS TO: **Senior Vice President, CSM / Manager** Broadvoice is looking for an experienced **Customer Success Professional **to join our growing team. In this role, you will be tasked with building customer success through retention initiatives and fostering long...

  • Customer Success Executive, Startup América Latina

    hace 1 mes

    Bogota, Colombia AIRA A tiempo completo

    **Descripción empresa**: **Funciones del cargo**: ¿Te gustaría trabajar en uno de los Startups más exitosos de América Latina, que aplica Inteligencia Artificial a Recursos Humanos? AIRA es un Startup que utiliza Inteligencia Artificial para la selección de personas 10x más rápido y económico con 89% de satisfacción de los postulantes y 91% de...

  • Customer Success Manager C1/c2

    hace 1 mes

    Bogota, Colombia Patricia Baez Company A tiempo completo

    **Job Description: Customer Success Manager (BPO)** **Role Overview**:As a Customer Success Manager in our BPO company, your primary responsibility is to ensure the satisfaction and success of our clients. You'll achieve this by building strong relationships with them, facilitating their onboarding process, and addressing any concerns they may have...