Support Analyst
hace 4 días
**YOUR NEXT STEP IS AT RAPPI**
Rappi is one of the first Latin American unicorns and a start-up that continues to focus on growing and making life easier for our users. As a company, we seek to continue improving the services we already offer, add more to our offer and continue expanding throughout the Latin American continent.Hey, keep it in mind that Rappi is an equal opportunity employer and hires qualified individuals regardless of gender, race, sexual orientation, religion, nationality, age, disability or background. You'll be most welcome here**Role Objective**:
- The purpose of the role is to analyze, identify and implement improvement opportunities in the processes followed by L1 agents. To guarantee continuous process improvement, you must understand each one of them, confirm they are mapped out correctly, reach out to internal responsible teams to ensure the process is correct, train agents and audit that they follow the process.
**Main Responsibilities**:
- Continuous and constant process improvement of L1 processes
- Development, implementation and overseeing of training plan for agents
- BPO quality improvement.
**Key Requirements**:
- Knowledge and experience with BPO management
- Process optimization
- Ability to influence other people
- Data analytics capabilities for decision making
**Desired Requirements**:
- Great team work skills and stakeholder management. Ability to convince others to do what we need them to do based on data.
- He leído y acepto la Autorización de Datos Personales de Rappi S.A.S-
- Conforme a la Política de Tratamiento de Datos Personales
I have read and accept the Authorization of Personal Data from Rappi S.A.S-
- In accordance with the Personal Data Treatment Policy
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