Application Support Analyst

hace 6 meses


Bogota, Colombia ConvaTec A tiempo completo

Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Group revenues in 2022 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC).

Change is everywhere at Convatec. It’s transforming our business, and helping us improve millions of lives. And we’re nowhere near finished. Across every part of our business, we’re pushing for better. Join us on our journey to #ForeverCaring as a Application Support Analyst, and you’ll do the same.

**About the Role**

Technical skillset

To excel in this role, you should possess the following qualifications and skills:

- Desirable a degree in Computer Science, Information Technology, or a related field.
- Experience in IT support or software engineering.
- Proficiency in providing technical support and resolving queries.
- Strong communication skills, both written and spoken in English.
- Exceptional teamwork and collaboration abilities.
- Proficiency in ITIL best practices is required.
- Ability to perform well under stress and provide reliable solutions.
- Capacity to stay updated with IT innovations and trends.
- Fluent in business English.
- Creative, analytical thinker with an outcome-focused personality.
- Willingness to participate in on-call duties.

**Responsibilities**:
Your duties and responsibilities will include but are not limited to:

- Provides 2nd level Application/System end-to-end support experience for the customer as well as COTS components.
- Troubleshoots and identifies resolution for complex issues within defined SLAs using available workarounds or permanent fixes.
- Initiates and drives problem management activities.
- Participate in Incident and problem management according to ITIL standards.
- Creates and maintains system and service documentation, including knowledge sharing.
- Fosters interaction and collaboration with customers, internal teams (i.e. L1, L3), and 3rd parties.
- Contributes to project specific task with/without technical lead function.
- Resolve support tickets in a timely manner and escalate to third party or vendor support if necessary.
- Stay informed about technological advancements and trends in IT support.
- Troubleshoot and identify resolutions for complex issues within defined SLAs.
- Foster interaction and collaboration with customers, internal teams, and third parties.
- Contribute to project-specific tasks with or without a technical lead function.

**About You**

Person Profile
- Strong problem-solving skills.
- Excellent communication and interpersonal abilities.
- Analytical thinker with attention to detail.
- Ability to adapt to changing environments and learn new technologies.
- Self-motivated and results driven.
- Commitment to continuous learning and improvement.

Principal Contacts

You will collaborate closely with:

- Business Partners
- Service Desk’s teams
- Cross-functional internal teams.
- Third-party vendors and partners.

Special Factors
- The role may require working outside of standard office hours, including starting earlier or finishing later.
- Potential for occasional travel.

Our products make a big difference every day. So will your contribution. The work you do will mean more, because it'll make things better for your team, our business or our customers' lives. It'll inspire you to deliver to your very best.
And we'll be right behind you when you do.
This is a challenge more worthwhile.
This is work that'll move you.

LI-TG1

LI-Hybrid

**Beware of scams online or from individuals claiming to represent Convatec**

**Equal opportunities**

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

**Notice to Agency and Search Firm Representatives**

**Already a Convatec employee?



  • Bogota, Colombia ConvaTec A tiempo completo

    Change is everywhere at Convatec. It’s transforming our business, and helping us improve millions of lives. And we’re nowhere near finished. Across every part of our business, we’re pushing for better. Join us on our journey to #ForeverCaring as a Application Support Analyst, and you’ll do the same. **About the Role** - Technical skillset To excel...


  • Bogota, Colombia Citi A tiempo completo

    **Responsibilities**: - The Application Support Senior Analyst provides technical and business support for users of Citi Applcations. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed. - Start of day checks, continuous monitoring, and regional handover. -...


  • Bogota, Colombia CoreCard Colombia SAS A tiempo completo

    Descripción de la oferta **Rol**: - Production Support Analyst **Requirements**: - Recently Graduated in Computer Science, Systems Engineering or Electronic Engineering. - No more than two (2) years of work experience. - Excellent knowledge of **Microsoft SQL Server.**- Excellent knowledge of** SQL Debugging.**- Excellent knowledge of **Transaction...


  • Bogota, Colombia The Support Heroes A tiempo completo

    The Support Heroes: We offer outsourcing customer support services for Shopify Apps developers, and we are currently looking for Support Heroes to join our team. We are offering a week schedule when you work for 4 days of the week and rest the remaining 3 days. Location: Working from home. - Major Responsibilities: - Create Articles or documentation for...

  • HRis Support Analyst

    hace 6 meses


    Bogota, Colombia Solvo Global A tiempo completo

    **Position**:HRIS Support Analyst **City**:Bogotá (On site) **Schedule**:Monday to friday from 10am to 7pm **Remuneration**: $4'000.000 - 4'500.000 **Job description**: **Responsabilities**: - Coordinate and perform activities and support data transmissions related to integration of data and systems such as direct 180 and 360 feeds between iSolved API...

  • Tech Support Analyst

    hace 6 meses


    Bogota, Colombia Pay Retailers A tiempo completo

    PayRetailers is a payment gateway designed to handle mass online payments to the Latin American market. The company combines local markets expertise with payment technology enabling global merchants to successfully expand their business into high growth, emerging markets while eliminating the many operational complexities of managing cross-border payments....


  • Bogota, Colombia Edgeuno A tiempo completo

    As a **Network Support Analyst** at EdgeUno, you will play a crucial role with the network team monitoring our telecommunication networks and computer systems and servers, supporting customers and addressing their needs. The NOC Support Analyst is responsible for maintaining uninterrupted network availability and thus the organization's operational and...

  • Support & QA Analyst

    hace 6 meses


    Bogota, Colombia Greentech A tiempo completo

    Descripción de la oferta - Support & QA Analyst- En Greentech estamos buscando nuestro próximo Support & QA Analyst, donde tendrás el reto de Gestionar de forma oportuna las solicitudes y requerimientos generados por el cliente interno y externo, a fin de cumplir con los acuerdos de níveles de servicio establecidos así como ejecutar las pruebas a los...

  • SAP Flm

    hace 6 meses


    Bogota, Colombia Fast Dolphin A tiempo completo

    **Puesto**:SAP FLM - Logistics Application Support Consultant **Ubicación**:Bogotá, Colombia. **Fecha de inicio**:Lo antes posible **Duración**:12 meses. **Descripción**: - Inglés avanzado. - Experiência con File Lifecycle Management. - Experiência en configurar estructuras de archivos basadas en roles. - Proceso de aprobación de FLM (File...

  • Support & QA Analyst

    hace 3 meses


    Bogota, Colombia Greentech A tiempo completo

    Descripción de la oferta- Support & QA Analyst- En Greentech estamos buscando nuestro próximo Support & QA Analyst, donde tendrás el reto de Gestionar de forma oportuna las solicitudes y requerimientos generados por el cliente interno y externo, a fin de cumplir con los acuerdos de níveles de servicio establecidos así como ejecutar las pruebas a los...

  • SAP Flm

    hace 3 meses


    Bogota, Colombia Fast Dolphin A tiempo completo

    **Puesto**:SAP FLM - Logistics Application Support Consultant**Ubicación**:Bogotá, Colombia.**Fecha de inicio**:Lo antes posible**Duración**:12 meses.**Descripción**:- Inglés avanzado.- Experiência con File Lifecycle Management.- Experiência en configurar estructuras de archivos basadas en roles.- Proceso de aprobación de FLM (File Lifecycle...


  • Bogota, Colombia Nuvei A tiempo completo

    **Support analyst, Level I** - Bogota, Colombia_ - Hybrid_ The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. **WE ARE NUVEI. **Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and...

  • Application Support

    hace 6 meses


    Bogota, Colombia JPMorgan Chase & Co A tiempo completo

    **JOB DESCRIPTION** What if you could make an impact on a global business daily, while learning Technology Operations from the best in the business? When you join our team, you'll put your creative problem solving into action, delivering solutions that shape the future of global business. You'll work directly with clients to build strong customer...


  • Bogota, Colombia ConvaTec A tiempo completo

    6 key objectives of the job and the approximate % of time spent performing each objective. Incident Management, Troubleshooting and Issue Resolution: Investigate, diagnose, and resolve SAP-related technical issues reported by end-users, implementing effective solutions within defined timelines and ensuring mínimal impact on business operations:...

  • Support Analyst

    hace 6 meses


    Bogota, Colombia Ci&T A tiempo completo

    We partner with the world’s most valuable brands to build digital solutions that transform businesses. As a digital native, we bring a 28-year track record of accelerating business impact through complete and scalable digital solutions. With a global presence of 6,500+ professionals in strategy, research, data science, design and engineering, we unlock...

  • Security Analyst

    hace 7 meses


    Bogota, Colombia Auxis A tiempo completo

    **Job Summary**: Role for ITS - ITZecure client. Security Analyst **Responsibilities**: Support all Security, Administrative duties for Auxis' client, ITZecure Could involve documention of security processes Leverage knowledge of cybersecurity to support projects as needed. Report into Company President and assist with duties as assigned. **Skills and...

  • System Analyst

    hace 6 meses


    Bogota, Colombia Atlantic Talent Services A tiempo completo

    The System Analyst role involves crafting requirements and ensuring their effective implementation throughout the entire process. This includes conducting meetings with stakeholders to comprehend and document their needs, as well as guaranteeing the successful reception of developments by clients. The System Analyst also ensures the seamless integration of...


  • Bogota, Colombia Nuvei A tiempo completo

    **Support analyst, Level II** - Bogota, Colombia_ - Hybrid_ The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. **WE ARE NUVEI. **Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible...


  • Bogota, Colombia ConvaTec A tiempo completo

    Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services...

  • Support Team Manager

    hace 6 meses


    Bogota, Colombia REPS & Co. A tiempo completo

    Founded in 2017, REPS & Co. is a leader in the entertainment industry specializing in ticketing for live events. We provide tickets to many events and shows across the world including music, sports and theatrical performances. We pride ourselves in finding effective solutions in an ever changing landscape to support the interests of our internal and external...