Rep Ii, IT Support

hace 2 semanas


Bogotá Cundinamarca, Colombia TransUnion A tiempo completo

TransUnion's Job Applicant Privacy Notice

**What We'll Bring**:
Esta es una posición de soporte de nível de entrada responsable de proporcionar una experiência de servicio al cliente increíble y memorable con cada interacción. Esta posición apoya a clientes B2B internos y externos a través de canales de soporte designados, como el teléfono y/o medios electrónicos.

**What You'll Bring**:
**¿CÓMO CONTRIBUIRÁS?**
- Evaluar las necesidades de atención al cliente, guiando y asistiendo a los clientes en los procedimientos establecidos para solicitar equipos, reubicaciones, instalación de software, inicio de sesión o cambios de programación.
- Asistir a los miembros del equipo de nível 2/3 en proyectos de apoyo y operaciones departamentales según lo requieran o lo soliciten.
- Proporcionar un servicio al cliente excepcional a todos nuestros clientes internos y externos siendo cortés, educado y amigable con todos aquellos a quienes servimos.
- Reconocer y abordar los problemas del cliente para determinar las necesidades generales de soporte y la ruta de resolución adecuada.
- Buscar posibles resoluciones o el escalamiento de solicitudes individuales a un equipo de soporte más elevado.

**Impact You'll Make**:
**NOS ENCANTARÍA VER**
- Profesional en Ingeniería de Sistemas / Tecnólogos en Sistemas o carreras afines (valido últimos semestres, educación online).
- Experiência de 1 años o más en un entorno de servicio al cliente, soporte nível 1 y/o soporte de aplicaciones.
- Buenas habilidades de comunicación y mecanografía.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion Job Title

Rep II, IT Support


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