Rep Ii, Customer Support Operations

hace 2 meses


Bogotá Cundinamarca, Colombia TransUnion A tiempo completo

TransUnion's Job Applicant Privacy Notice

**What We'll Bring**:
We are dedicated to finding ways information can be used to help people make better and smarter decisions. As a trusted provider of global information solutions, our mission is to help people around the world access the opportunities that lead to a higher quality of life, by helping organizations optimize their risk-based decisions and enabling consumers to understand and manage their personal information. Because when people have access to more complete and multidimensional information, they can make more informed decisions and achieve great things.

**What You'll Bring**:
**DINÁMICA DEL ROL Y FUNCIONES**
- Entregar resultados oportunos y precisos al área, analizando los datos y los resultados obtenidos para garantizar que se mantenga la calidad esperada.
- Entender la data manejada para proponer mejoras dentro de los procesos que se encuentren hallazgos relacionados con indicadores atípicos.
- Identificar y solucionar problemas de procesamiento, tanto técnicos como de proceso, interactuando con distintos equipos relacionados (Soporte, Tecnología, Soluciones/Producto) en distintos equipos globales.
- Participar activamente con el equipo comercial en el análisis de datos que presenten los consumos de los diferentes clientes.
- Identificar proactivamente mejoras en los tableros de Power BI, y si es el caso implementar, oportunidades de automatización.

**Impact You'll Make**:
**NOS ENCANTARÍA VER**
- Estudiante de últimos semestres de Ingeniería Industrial, estadística, matemáticas aplicadas o afines.
- 6 meses a 1 año de experiência (negociable) relacionada con gestión de bases de datos, programación. Es un plus el manejo de Power BI avanzado.
- Deseable Inglés intermedio - Avanzado
- Conocimientos técnicos: Excel.
- Comunicación efectiva, actitud de servicio, lógica, estructura de programación, capacidad de análisis avanzada, resolución de problemas, análisis de impactos y riesgos.
- Preferencia en Bogota abierto a otras ciudades.
- Estructuración de presentaciones de datos a nível ejecutivo

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion Job Title

Rep II, Consumer Operations Support


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