Customer Experience Manager

hace 4 semanas


Bogota, Colombia DHL A tiempo completo

**CUSTOMER EXPERIENCE MANAGER**

Bogotá, Colombia

**TU OBJETIVO SERÁ**:
Garantizar que se cumplan los acuerdos de servicio con el cliente y trabajar por la mejora continua de la experiência del cliente reduciendo la rotación y contribuyendo a aumentar el valor de los mismos.

**TUS PRINCIPALES RESPONSABILIDADES**:

- Revisar y asegurar el logro de los KPI específicos del cliente y los acuerdos de servicio.
- Configurar los clientes en los aplicativos de la Compañía y capacitar a los clientes y productos en el manejo de los mismos.
- Monitorear el manejo apropiado de quejas y reclamos de acuerdo a los tiempos establecidos
- Evaluar el funcionamiento de los diferentes canales de comunicación de los clientes proponiendo mejoras que fortalezcan la confianza del cliente en su uso.
- Evaluar causales de incumplimiento en el servicio, asegurando la toma de acciones por parte de las áreas involucradas.
- ** EXPERIENCIA, FORMACIÓN COMPETENCIAS REQUERIDAS**:

- Formación Académica: Profesional en Ingeniería, Administración o carreras afines. Deseable Especialización o Maestría Experiência de Cliente.
- Sistemas de Computo: MS Office intermedio.


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