Customer Account Advisor Multilingual
hace 3 semanas
**Multilingual Account Advisor**:
**Hillside Shared Services Colombia**:
**Indefinite contract**:
**Description**:
**Description**:
Asesor de Servicio al Cliente trilingüe, español y portugués brasileño Como Asesor de Servicio al Cliente bilingüe en español y portugués brasileño, se unirá al equipo de Servicio al Cliente con el fin de apoyar la operación de la compañía en nuestras oficinas con sede en Bogotá. Ayudará a nuestra base de clientes global a través de chat en vivo, teléfono y correo electrónico, orientándolos ante una amplia variedad de consultas sobre las cuentas, incluidos pagos, inicio de sesión, verificación y consultas de apuestas.
Requerimos flexibilidad dependiendo de nuestros níveles de trabajo. Los beneficios incluyen:
Salario competitivo.
Turnos de trabajo de 40 horas semanales (5 dias).
38 días de vacaciones.
Oportunidades de desarrollo y crecimiento profesional.
Generoso plan de bonificaciones
Auxilio de transporte.
Habilidades y cualificaciónes preferidas:Comunicación verbal y escrita fluida/nativa en español y portugués brasileño.Buenas habilidades de comunicación verbal y escrita en inglés.Pasión por brindar un excelente servicio al cliente.Excelentes habilidades de comunicación y trato con las personas.Habilidad para completar varias tareas a la vez, con atención al detalle.Motivación y habilidad para ser resolutivo.Capacidad para manejar una computadora, personas instruidas y con habilidades de cálculo.Experiência previa en atención al cliente preferido, pero no esencial. Responsibilidades principales:Habilidad para comunicarse de manera efectiva con nuestros clientes de habla hispana y portugués brasileño.Comunicación interna con los departamentos de habla inglesa para resolver las dudas o reclamaciones de los clientes.Brindar soporte a nuestra base de clientes a través de chat en vivo, teléfono y correo electrónico.Revisar y escalar las consultas de los clientes a sus superiores cuando sea necesario.Brindar una experiência positiva a nuestros clientes y resolver sus consultas a la mayor brevedad posible.Uso de herramientas internas para resolver consultas de clientes.Promoción del Juego Responsable.Estar al tanto de los procedimientos y criterios de las políticas de licencia.
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