Customer Relationship Manager, La

hace 3 semanas

Colombia Rockwell Automation A tiempo completo

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us

**Job Description**:
Rockwell Automation is Expanding Human Possibility by combining the imaginations of people with the intelligence of machines. Our brand promise supports the company’s focus on bringing The Connected Enterprise to life by linking people, machines, and data across an entire business to become more effective and productive.

You’ll be working as part of the Latin America Customer Care team. You will be partnering with stakeholders to help our customers achieve their desired outcomes and productivity goals to enhance their supply chain experience with Rockwell Automation.

**This is an individual contributor’s role **- a professional, being responsible for managing a designated portfolio of Regional and Global Accounts and Customers’ Programs. Customer Relationship Manager will be reporting to Regional Customer Relationship Manager, Americas

You’ll be working as part of the Global Team, focused on developing the role within Latin America region.

On the role, you will partner with peers and work with internal and external stakeholders to assure Rockwell Automation’s Customers achieving their desired outcomes, supply chain productivities and enhancing their experience with the company. Assure effective and efficient processes execution & driving continuous improvements whilst working internally across integrated Supply Chain, Commercial Teams as well as externally with End Users, Distribution Partners, OEMs and System Integrators.

**ESSENTIAL FUNCTIONS**:

- Building and preserving trustable relationships with key customers and an ongoing level of engagement.
- Overseeing the relationship with internal and external stakeholders.
- Resolving customer complaints quickly and efficiently.
- Engaging with Leadership across the organization to plan strategically.
- Understanding key customer needs and addressing these within Integrated Supply Chain.
- Conducting business reviews using tools and reports.
- Knowing the competition and strategizing accordingly
- Maintaining a positive attitude focused on customer satisfaction.
- Dealing with customer requests and troubleshooting problems.
- Identify, plan and implement opportunities to enhance Supply Chain experience and grow positive relationships with our customers.
- Demonstrate highly developed continuous improvement mindset, engage self and others to successfully deliver results. Ensure successful development of strategic relationships with clients.
- Change management ability and execution
- Cross cultural intelligence, ability to operate in different cultural environments

**EDUCATION AND **EXPERIENCE REQUIREMENTS**:

- Minimum 2/ 5* years of work experience in supply chain function, business process, analytical or customer service related role in a fast-paced high volume environment.
- Bachelors degree required
- Master degree in Supply Chain, Business, or Engineering desired

**DESIRED QUALIFICATIONS**:

- Sound understanding of end to end Supply Chain Concept and Functions (Plan, Make, Source, Deliver), with ability to drive collaboration within the organization at all levels
- Strong leadership skills and ability to engage and coordinate others cross-functionally to deliver results
- Executive presence, ability to communicate, build alliances & influence senior leadership inside (RA) and outside (customers/distributors) of the organization
- Entrepreneurial mindset, concepts’ developer, seeking opportunities to deliver new values for the organization
- Ability to meet deadlines & work with resilience through conflicting priorities.
- Situational awareness
- Positive attitude towards daily operational challenges
- Workable knowledge of Microsoft Excel (intermediate level) Power Point (intermediate) and SAP (other ERP systems would be an advantage)
- Yellow / Green Six Sigma Certification highly desired
- CPIM / CSCP (APICS) certification Preferred

**KEY COMPET**ENCY REQUIREMENTS**:

- Excellent & proficient business English communication, local language advantageous
- Professional oral and written communication skills
- Analytical and critical thinking
- Problem solving & Root Cause Analysis
- Sound judgement and decision making
- Social awareness

**TRAVEL**:

- This position may have limited travels within domestic and/or International locations o

  • Relationship Manager- Colombia

    hace 3 semanas

    Colombia KLYM A tiempo completo

    **Descripción de la empresa** En **KLYM**, la primera plataforma online que ofrece soluciones financieras 100% digitales a empresas, estamos buscando un(a) **Relationship Manager.** **Descripción del empleo** Como Relationship Manager, serás responsable de administrar nuestros programas en Colombia mediante la construcción de relaciones sólidas con...

  • Relationship Manager- Colombia

    hace 2 semanas

    Colombia KLYM A tiempo completo

    Descripción de la empresaEn KLYM, la primera plataforma online que ofrece soluciones financieras 100% digitales a empresas, estamos buscando un(a) Relationship Manager.Descripción del empleoComo Relationship Manager, serás responsable de administrar nuestros programas en Colombia mediante la construcción de relaciones sólidas con nuestros clientes,...

  • Relationship Manager

    hace 4 semanas

    Colombia vishram managment group A tiempo completo

    **The Relationship Manager is a full-time, position at Vishram Managment Grop, Accessibility requirements are dependent on the role but could be expected during standard business hours Monday through Friday.** The Purpose of This Role The Relationship Manager will report to the Director of Recruitment Primary Role & Responsibilities Our ideal...

  • Relationship Manager Fic

    hace 2 semanas

    Colombia BNP Paribas A tiempo completo

    **About BNP Paribas**: **About BNP Paribas**: BNP Paribas is a leading bank in Europe with an international reach. It has a presence in 74 countries, with more than 192,000 employees, including more than 146,000 in Europe. The Group has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking...

  • Business Relationship Manager

    hace 1 mes

    Colombia Capital Empresarial Horizonte A tiempo completo

    **Capital Empresarial Horizonte Empresa Mexicana especialista en Recursos Humanos y Tecnologías de la Información Solicita**: **Business Relationship Manager** Para laborar en Medellin **Perfil**: Escolaridad: Ingeniería en Sistemas, Informática o afín. **Nível de inglés: Inglés Conversacional Avanzado Indispensable** Experiência: 5 años de...

  • Relationship Manager

    hace 1 mes

    Colombia RVStaffing A tiempo completo

    **Vertex Management**_ is a healthcare consulting firm that offers specialized services to medical practices. Their primary focus is on helping these practices expand their reach and improve their overall effectiveness. Their comprehensive consulting services aim to maximize the potential and profitability of medical practices in a rapidly evolving...

  • Business Relationship Manager

    hace 3 semanas

    Colombia Horizonte Empresarial A tiempo completo

    **Capital Empresarial Horizonte Empresa Mexicana especialista en Recursos Humanos y Tecnologías de la Información Solicita**: **Business Relationship Manager** **Para laborar en Medellin (Hibrido)** **Perfil** **Escolaridad**:Ingeniería en Sistemas, Informática o afín. **Nível de inglés: Inglés Conversacional Avanzado...

  • Customer Services Manager

    hace 4 semanas

    Colombia ttg Talent Solutions A tiempo completo

    **Position Title: Customer Care Service Manager** **Location: Remote** **Schedule: 9:00 a.m. - 5:00 p.m.** **Contract Type: Permanent** **Salary: Competitive** **Description**: The Customer Care Service Manager (CCSM) plays a pivotal role in the lifecycle management, growth, and retention of the assigned customer base. Reporting to the Senior Manager of...

  • Business Relationship Manager

    hace 2 semanas

    Colombia Capital Empresarial Horizonte A tiempo completo

    Capital Empresarial Horizonte Empresa Mexicana especialista en Recursos Humanos y Tecnologías de la Información Solicita:Business Relationship ManagerPara laborar en MedellinPerfil:Escolaridad: Ingeniería en Sistemas, Informática o afín.Nível de inglés: Inglés Conversacional Avanzado IndispensableExperiência: 5 años de experiência.Requisitos:...

  • Customer Implementation Manager

    hace 4 semanas

    Colombia Telesign A tiempo completo

    **Location: Bogotá-Colombia** Telesign is hiring a **Customer** **Implementation Manager **to lead the integration of Telesign's products post-sale. The Implementation Manager will oversee all aspects of integration ensuring achievement of the intended business goals and value. This role will be involved in global expansion as Telesign scales integration...

  • Sr Carriers Relationship Manager

    hace 2 semanas

    Colombia Edgeuno A tiempo completo

    At EdgeUno, we're passionate about bringing high-speed internet to every person in Latin America. We believe that everyone should have access to a stable, accessible, and affordable internet experience, regardless of where they are in the world. As a company, we're driven by innovation, and we're looking for a **SR **Carriers** Relationship Manager** who...

  • Customer Services Manager

    hace 2 semanas

    Colombia ttg Talent Solutions A tiempo completo

    Position Title: Customer Care Service ManagerLocation: RemoteSchedule: 9:00 a.m. - 5:00 p.m.Contract Type: PermanentSalary: CompetitiveDescription:The Customer Care Service Manager (CCSM) plays a pivotal role in the lifecycle management, growth, and retention of the assigned customer base. Reporting to the Senior Manager of Customer Care, the CCSM leads the...

  • Business Relationship Manager

    hace 2 semanas

    Colombia Horizonte Empresarial A tiempo completo

    Capital Empresarial Horizonte Empresa Mexicana especialista en Recursos Humanos y Tecnologías de la Información Solicita:Business Relationship ManagerPara laborar en Medellin (Hibrido)PerfilEscolaridad:Ingeniería en Sistemas, Informática o afín.Nível de inglés: Inglés Conversacional Avanzado IndispensableExperiência:10 años de...

  • Customer Success Manager

    hace 3 semanas

    Colombia Teradata A tiempo completo

    Are you passionate about making organizations smarter and analytics driven? With all the investments made in analytics, it’s time to stop buying into partial solutions that overpromise and underdeliver. It’s time to move from a siloed, proprietary, and retrospective approach to a unified, available, and answer-oriented model. Only Teradata leverages all...

  • Sr Carriers Relationship Manager

    hace 2 semanas

    Colombia Edgeuno A tiempo completo

    At EdgeUno, we're passionate about bringing high-speed internet to every person in Latin America. We believe that everyone should have access to a stable, accessible, and affordable internet experience, regardless of where they are in the world. As a company, we're driven by innovation, and we're looking for a SR Carriers Relationship Manager who shares our...

  • Customer Success Manager

    hace 2 semanas

    Colombia Sana Commerce A tiempo completo

    MedellínCustomer SuccessCustomer Success Manager (SaaS)MedellínCustomer SuccessAt Sana Commerce, we're committed to an inclusive environment and recognize that our diverse workforce is one of our greatest strengths.It all started in 2007, with a pizza and a plan. Sana Commerce is an e-commerce platform designed to help manufacturers, distributors, and...

  • Senior Account Manager

    hace 3 semanas

    Colombia Kerry A tiempo completo

    **About the role**: The Senior Account Manager will be responsible for developing customer portfolio to drive sustainable and profitable growth and will be responsible for the development, maintenance and conversion of opportunity pipeline in line with Kerry strategic goals, establishing effective customer relationships. **Key responsibilities**: -...

  • Customer Success Manager

    hace 2 semanas

    Colombia Sana Commerce A tiempo completo

    Medellín Customer Success Customer Success Manager (SaaS) Medellín Customer Success At Sana Commerce, we're committed to an inclusive environment and recognize that our diverse workforce is one of our greatest strengths. It all started in 2007, with a pizza and a plan. Sana Commerce is an e-commerce platform designed to help manufacturers,...

  • Account Manager

    hace 4 semanas

    Colombia NOKIA A tiempo completo

    **Come create the technology that helps the world act together** Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves...

  • Key Account Manager

    hace 4 semanas

    Colombia Werfen A tiempo completo

    **Job Overview**: - Post Date - May 12, 2023 - Number - WEBCO-2023-000001 - Job Function - Sales - Location - Medellín - Country - Colombia **About the Position**: **Job Summary** The Sales Representative is responsible for identifying and managing the relationship between Key Decision Makers, users, buyers, influential physicians (in hospitals,...