Support Engineer

hace 2 semanas


Colombia Teramind A tiempo completo
Teramind is a hybrid, global workforce building the next-generation Insider Risk Management and User Behavior Analytics platform.

Join our team of innovators who are redefining insider risk management through cutting-edge technology.

More than 10,000 organizations across the globe have used' Teramind to mitigate insider threats and protect their sensitive company data with the most robust, enterprise-grade software on the market.

As a global team, Teramind embraces an inclusive and flexible work environment and team culture. We win together, learn from each other and respect each other while delivering best-in-class security solutions.

About the Role
Teramind is actively seeking a Support Engineer (L1) to join our dynamic support team.

The Support Engineer plays a vital role at the intersection of product functionality, contributing significantly to upholding our exceptional product experience standards.


Shift: 11 AM - 7 PM EST (US)

Responsibilities:

  • Deliver technical support and advancedlevel troubleshooting to customers
  • Prioritize and handle intricate customer service issues received through multiple communication channels
  • Uphold high customer satisfaction while effectively managing operational expectations
  • Attain a thorough expertise in the product and maintain a profound understanding of its functionality
  • Assess and dissect issues and their consequences to either resolve or elevate tickets when necessary
  • Recognize patterns in support requests to contribute to the development of enduring solutions

Requirements:

-
At least 3 years of experience as a technical support/support engineer or in a comparable capacity

  • Proficiency in navigating both
    Linux and Windows shell environments
  • Indepth expertise in
    PostgreSQL:
  • Familiarity with
    Zendesk or a similar ticketing system
  • Fundamental grasp of
    B2B SaaS products and IT security
  • Capability to articulate complex technical details in simple, understandable terms
  • Impressive interpersonal skills and adeptness at collaborating with customers and crossfunctional teams
  • Exceptional communication skills, with fluency in written and spoken English
  • Proficiency in Portuguese would be a valuable asset.

Benefits

  • Involvement in the creation of toptier B2B software
  • Embrace of remote teamwork culture well ahead of it becoming mainstream
  • Minimal bureaucracy
  • Competitive compensation
  • Fulltime/longterm contractor position
  • Direct payments to your bank account
  • Enjoy vacations and sick leaves

About our recruitment process
We don't expect a perfect fit for every requirement we've outlined. If you can see yourself contributing to the team, we want to hear your story.

You can expect up to 4 interviews:

  • Complete Form (15 minutes)
  • Intro Call (30 minutes)
  • Technical Interview (1 hour)
  • Final Interview (1 hour)

All roles require reference and background checks

  • Teramind is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, or veteran status._

  • Support Engineer

    hace 2 semanas


    Colombia Teramind A tiempo completo

    Teramind is a hybrid, global workforce building the next-generation Insider Risk Management and User Behavior Analytics platform. Join our team of innovators who are redefining insider risk management through cutting-edge technology. More than 10,000 organizations across the globe have used' Teramind to mitigate insider threats and protect their sensitive...

  • Data Support Engineer

    hace 4 semanas


    Colombia N-iX A tiempo completo

    N-iX is looking for a passionate, skilled and motivated** Middle/Senior Data Support Engineer** to join the team. Our customer is the leading school transportation solutions provider in North America. Every day, the company completes 5 million student journeys, moving more passengers than all U.S. airlines combined and delivers reliable, quality services...

  • Data Support Engineer

    hace 2 semanas


    Colombia N-iX A tiempo completo

    N-iX is looking for a passionate, skilled and motivated Middle/Senior Data Support Engineer to join the team.Our customer is the leading school transportation solutions provider in North America. Every day, the company completes 5 million student journeys, moving more passengers than all U.S. airlines combined and delivers reliable, quality services...

  • Support Engineer I

    hace 4 semanas


    Colombia TechPulse A tiempo completo

    **Job Title: Support Engineer I - LATAM** **Location**: Medellin (Conquistadores), Colombia (No remote work initially - possibility to work partially remote after training, office-based only) **Salary Range**: $2,500,000 - $7,000,000 COP per month, based on experience and English proficiency **Company Overview**: **TechPulse,** an IT Managed Services...


  • Colombia Recurly A tiempo completo

    About Recurly: Recurly, Inc., a SaaS company, provides a versatile subscription management platform to manage the entire subscription lifecycle for market-leading brands worldwide. Subscription businesses such as Sling TV, FabFitFun, Cinemark and Fubo.tv depend on Recurly to harness the power of the subscription model and drive recurring revenue growth....

  • Middle Support Engineer

    hace 2 semanas


    Colombia N-iX A tiempo completo

    N-iX is looking for a Middle Support Engineer to join our team.About the project:Our customer is the leading school transportation provider in North America, being the owner of more than half of all yellow school buses in the United States. Every day, the company completes 5 million student journeys, moving more passengers than all U.S. airlines combined and...

  • IT Support Technician

    hace 4 semanas


    Colombia Centurion Solar Energy A tiempo completo

    **IT Support Technician** **At Centurion Solar Energy, we´re looking for you!!!** If you become our new **IT Support Technician, **your main purpose will be to provide technical assistance to users on issues and problems with software, hardware, computer peripherals, databases, cloud, as well as cellular equipment. **Your main activities will be**: -...

  • DevOps Support Engineer

    hace 4 semanas


    Colombia, Huila Datavail A tiempo completo

    Required experience: - 5+ years of experience working in a Release Management role. - At least 1 year of prior experience as a Tech/Support Engineer. - Experience working with Packaged Software release coordination. - Hands-on-experience with Kubernetes /Terraform/Docker is an added advantage. Key skills - Must have experience writing scripts (PowerShell)...


  • Colombia ATOM CHAT S.A.S A tiempo completo

    Atom Chat es una plataforma SaaS B2B especializada en Comercio Conversacional a través de Whatsapp, impulsada por inteligencia artificial que permite a las empresas maximizar sus ventas digitales al mismo tiempo que les permite integrar y mejorar radicalmente sus puntos de contacto con los clientes.Descripción del puestoEl equipo de Techical Support es el...


  • Colombia ATOM CHAT S.A.S A tiempo completo

    **Atom Chat** es una plataforma SaaS B2B especializada en Comercio Conversacional a través de Whatsapp, impulsada por inteligencia artificial que permite a las empresas maximizar sus ventas digitales al mismo tiempo que les permite integrar y mejorar radicalmente sus puntos de contacto con los clientes. **Descripción del puesto** El equipo de** Techical...

  • BI Support Engineer

    hace 1 mes


    Bogota, Colombia PBX Convatec A tiempo completo

    Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services...

  • Scada Engineer

    hace 3 semanas


    Colombia Capgemini Engineering A tiempo completo

    **SCADA Engineer (Ignition)**: We are seeking a talented SCADA (Supervisory Control and Data Acquisition) Engineer with experience in Ignition to join our team. As a SCADA Engineer, you will be responsible for designing, developing, and maintaining SCADA systems using Ignition software to monitor and control industrial processes. RESPONSIBILITIES - Provide...

  • Trainee Support Engineer

    hace 3 semanas


    Colombia N-iX A tiempo completo

    N-iX is looking for a **Trainee+ Support Engineer** to join our team. **About the project**: Our customer is the leading school transportation provider in North America, being the owner of more than a half of all yellow school buses in the United States. Every day, the company completes 5 million student journeys, moving more passengers than all U.S....

  • Middle Support Engineer

    hace 3 semanas


    Colombia N-iX A tiempo completo

    N-iX is looking for a Middle Support Engineer to join our team. **About the project**: Our customer is the leading school transportation provider in North America, being the owner of more than half of all yellow school buses in the United States. Every day, the company completes 5 million student journeys, moving more passengers than all U.S. airlines...


  • Colombia SuperStaff A tiempo completo

    In this role, you will be solving IT problems, which may involve using diagnostics and help request tracking tools. You may also be required to provide hands-on help at the desktop or laptop level. Additionally, you will collaborate with the IT Infrastructure Administrator/Engineer on network changes and improvements. As the primary point of contact for...

  • IT Support Engineer

    hace 2 semanas


    Colombia Evolution A tiempo completo

    Company Description Evolution is the world’s leading provider of video-streamed Live Casino solutions, delivering world-class live dealer gaming to our licensees, which include many of the world’s best-known gaming brands and now looking for talent like you to join us in our Evolution! **Job Description**: The role entails providing first and...


  • Colombia Recruiters Worldwide A tiempo completo

    Think Us - It Staff Augmentation is looking for a Senior Full-Stack Engineer."Challenging your limits and exceeding your professional expectations, connect with a productivity team".Compensation:To be agreed upon.Location:Remote (for Colombia residents).Skills:Proficient in and Swift.Responsibilities:Veryfi is looking for a Support Engineer responsible for...


  • Colombia, Huila Chubb A tiempo completo

    Responsible of support the Latam IBMi operations projects and daily tasks, with a focus on agility, security, and compliance with service levels agreements, observing alignment and compliance with policies and procedures. - Ensuring security and efficiency of IT infrastructure - Support the analsys, remediation implemeniion of vulnerabilities. - Support the...

  • IT Support Engineer

    hace 2 semanas


    Colombia Evolution A tiempo completo

    Company DescriptionEvolution is the world's leading provider of video-streamed Live Casino solutions, delivering world-class live dealer gaming to our licensees, which include many of the world's best-known gaming brands and now looking for talent like you to join us in our EvolutionJob Description:The role entails providing first and second-line IT support,...


  • Colombia SuperStaff A tiempo completo

    In this role, you will be solving IT problems, which may involve using diagnostics and help request tracking tools. You may also be required to provide hands-on help at the desktop or laptop level. Additionally, you will collaborate with the IT Infrastructure Administrator/Engineer on network changes and improvements.As the primary point of contact for...