IT Support Analyst

hace 4 semanas

Bogotá, Colombia Scotiabank A tiempo completo

**Requisition ID**: 208890

We are committed to investing in our employees and helping you continue your career at GSGlobales.

**Propósito**

Brindar un soporte técnico básico y especializado para incidentes y requerimientos tecnológicos relacionados con las unidades de negocio y departamentos de GBS Colombia de forma reactiva, preventiva, proactiva y predictiva.

Contribuir con el logro de los objetivos tanto del departamento de IT como de la Vicepresidencia de Operaciones y de GBS Colombia, a través de la ejecución de las actividades asignadas al rol y a las responsabilidades.

Proporcionar a todos los usuarios el más alto nível de fiabilidad y disponibilidad de los recursos tecnológicos relacionados con equipos de computación, equipos telefónicos, dispositivos periféricos de hardware, equipos de audio/video, infraestructura de redes, servidores, así mismo las aplicaciones y el software.

**Responsabilidades**
- Gestionar las tecnologías de la información, que incluyen y no se limitan a las plataformas de tecnología, sistemas de información, software corporativo, infraestructura de comunicaciones, canales de datos, canales de voz y equipos de cómputo, asegurando su disponibilidad y soporte.
- Proporcionar soporte técnico relacionado con incidentes de hardware de computadores y equipos tecnológicos como computadoras, impresoras, periféricos, salas de conferencias, equipos móviles, y demás dispositivos de tecnología.
- Proporcionar soporte técnico relacionado con incidentes de software como aplicaciones de negocio, aplicaciones web, cliente / servidor, instalaciones de aplicaciones, herramientas de ofimática, software especializado, reparación de fallas, y demás tratos de software requeridos.
- Proporcionar soporte técnico relacionado con herramientas digitales (Power Platforms, Microsoft 365).
- Brindar solución de problemas recurrentes relacionados con incidentes de hardware o software.
- Atender todos los requerimientos tecnológicos solicitados, gestionando con los equipos propietarios de cada plataforma y/o aplicaciones tecnológicas.
- Responsable de brindar soporte a los proyectos y asignaciones temporales que le sean asignados e interactuar con los múltiples equipos interdisciplinarios para lograr el cumplimiento de los objetivos.
- Responsable de coordinar movimientos, traslados y/o migraciones de computadores, teléfonos, dispositivos tecnológicos, accesorios de conectividad y periféricos.
- Será responsable de contactar a los proveedores adecuados cuando sea necesario para el mantenimiento, servicio y/o solución pertinente.
- Realizar la instalación de imágenes de computadores, configuraciones e instalaciones de sistemas operativos, así mismo personalizaciones de aplicaciones y despliegues masivos.
- Atender los canales de comunicaciones habilitados como lo son correo electrónico, teléfono, software de gestión de incidentes y requerimientos, celulares, chats, soporte presencial y otros que se habiliten, para poder brindar el soporte técnico adecuado.
- Responsable de la puesta en marcha, configuración y mantenimiento de todos los computadores personales, portátiles, impresoras y otros equipos tecnológicos, incluyendo la instalación y pruebas.
- Diagnóstico y reparación de equipos tecnológicos dentro del alcance del conocimiento técnico que permita solucionar problemas de hardware.
- Controlar y gestionar proactivamente y con alto grado de pertenencia y responsabilidad los activos tecnológicos de la compañía.
- Responsable por diligenciar los sistemas de información que se requieran para la ejecución y documentación de sus responsabilidades.
- Documentar la información técnica requerida.
- Proponer iniciativas de mejora continua.
- Ejecutar las rutinas de mantenimiento y lista de chequeo de monitoreo.
- Liderar e impulsar la cultura enfocada en el cliente a nível de todo el equipo a su cargo con miras a intensificar las relaciones con la clientela y aprovechar las relaciones, los sistemas y los conocimientos del Banco en general
- Comprende cómo debe considerarse el apetito por el riesgo y la cultura de riesgo del Banco en las actividades y decisiones diarias.
- Crea un entorno donde su equipo realiza operaciones eficaces y eficientes en sus áreas respectivas de acuerdo con los valores de Scotiabank, su Código de Conducta y los Principios Globales de Ventas, garantizando a la vez la idoneidad, el cumplimiento y la eficacia de los controles de negocios diarios a fin de cumplir con las obligaciones respecto al riesgo operacional, el riesgo de incumplimiento regulatorio, el riesgo de lavado de dinero y de financiamiento al terrorismo y el riesgo de conducta.
- Promueve un entorno de alto desempeño e implementa una estrategia para la fuerza laboral que atrae, retiene, desarrolla y motiva a su equipo, al fomentar un entorno laboral inclusivo y utilizando una mentalidad de coaching y comportamientos; comunica la visión, los valores y la estrategia de negocios y maneja un plan de sucesión y desarrollo para

  • IT Support Analyst

    hace 4 meses

    Bogotá, Cundinamarca, Colombia TRANS-PRO LOGISTICS A tiempo completo

    **Exciting Bilingual IT Support Analyst Opportunity at Trans-Pro Logistics Inc** Join Trans-Pro Logistics Inc, a dynamic and rapidly growing third-party Transportation and Logistics provider with over three decades of experience. We specialize in freight services across Canada, the United States, and Mexico, delivering exceptional transportation solutions...

  • IT Support Analyst

    hace 3 meses

    Bogotá, Cundinamarca, Colombia Univision communications inc A tiempo completo

    TelevisaUnivision is the leading Spanish-language media company in the world! We’re investing in our content, our people, and our properties, which span digital, streaming, social, audio, linear and live events. We’re growing our offerings, building on the launch of our successful streaming platform ViX. We are actively seeking a IT Support Analyst -...

  • Support Analyst

    hace 2 semanas

    Bogotá, Colombia SoftwareOne A tiempo completo

    Job Function: Software & Cloud The role: We are thrilled to announce an opportunity to join our team as: **Support Analyst** **Scope: Full-time | On site** **What Makes This Opportunity Unique** As a **Support Analyst**, you will work in a dynamic and collaborative environment that emphasizes your career development and values your contributions. You will...

  • Senior IT Business Analyst Ssc

    hace 3 meses

    Bogotá, Cundinamarca, Colombia Medtronic A tiempo completo

    At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life By implementing cutting edge technologies, we facilitate Medtronic’s constant growth and...

  • IT Support Manager

    hace 2 meses

    Bogotá, Cundinamarca, Colombia Carbon Health A tiempo completo

    **About Carbon Health**: At Carbon Health, we are transforming healthcare by delivering cutting-edge technology and compassionate patient care. As we continue to scale rapidly, we need innovative IT leaders to ensure the tools and infrastructure are in place to support our employees and services. Our IT Support team is vital to enabling our clinical and...

  • IT Support Manager

    hace 3 semanas

    Bogotá, Colombia Carbon Health A tiempo completo

    About Carbon Health At Carbon Health, we are transforming healthcare by delivering cutting-edge technology and compassionate patient care. As we continue to scale rapidly, we need innovative IT leaders to ensure the tools and infrastructure are in place to support our employees and services. Our IT Support team is vital to enabling our clinical and...

  • System Support Analyst Professional

    hace 7 días

    Bogotá, Bogotá D.E., Colombia Softwareone A tiempo completo

    Discover a world of opportunity at SoftwareOne, where success is defined by delivering exceptional results for our customers, business, and employees.Our team members are driven, agile, and passionate about delivering outstanding Customer Happiness and achieving remarkable results.We empower our teams with a collaborative work environment that fosters...

  • Application Support Analyst

    hace 1 mes

    Bogotá, Colombia ConvaTec Inc. A tiempo completo

    Application Support Analyst Apply locations: Bogota, Colombia Time type: Full time Posted on: Posted 3 Days Ago Job requisition id: JR00013261 Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading...

  • IT Support Specialist

    hace 3 días

    Bogotá, Bogotá D.E., Colombia Brilliant Computers A tiempo completo

    Job SummaryWe are seeking a highly skilled IT Support Specialist to join our team at Brilliant Computers in Colombia. As an IT Support Specialist, you will be responsible for providing technical assistance and support to our clients, ensuring that their computer systems and networks are running smoothly and efficiently.Key Responsibilities:Install,...

  • IT Support Technician

    hace 3 meses

    Bogotá, Cundinamarca, Colombia Gensler A tiempo completo

    Your Role IT Support Technician provide first-line response to end user incidents received via service desk requests and office operational requirements. Support Specialists are generally focused on the day-to-day support of the region but must continually collaborate and communicate with the larger distributed team of support staff across the globe. The...

  • IT Support Specialist

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Traffic Tech A tiempo completo

    Experience the thrill of working with a global logistics leader as an IT Support Specialist in our Bogota office. As a key member of our Information Technology department, you will play a vital role in ensuring seamless operations across various branches.About Traffic TechTraffic Tech is a renowned industry leader and trusted logistics partner to many...

  • Highly Skilled IT Support Specialist

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia Convatec A tiempo completo

    Convatec is a leading global medical products and technologies company, dedicated to delivering innovative solutions for the management of chronic conditions. We are seeking an experienced Application Support Analyst to join our team in providing technical support and assistance to end-users across various business applications.

  • IT Support Operations Manager

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Carbon Health A tiempo completo

    About UsAt Carbon Health, we are revolutionizing healthcare by leveraging cutting-edge technology and delivering exceptional patient care. As we continue to scale rapidly, we require innovative leaders to ensure the tools and infrastructure are in place to support our employees and services.Role OverviewThe Manager of IT Support will lead a team responsible...

  • IT Support Specialist

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia Softwareone A tiempo completo

    About the RoleWe are seeking a skilled IT Support Specialist to join our team at Softwareone. As a key member of our IT department, you will be responsible for providing exceptional technical support to internal users, resolving hardware, software, and system-related issues.Job DescriptionResponsibilities:Provide timely and high-quality technical support to...

  • IT Digital Analyst

    hace 4 meses

    Bogotá, Cundinamarca, Colombia Schlumberger A tiempo completo

    The IT Digital Analyst is responsible to drive the use of digital technology to improve the way Schlumberger works. This includes a consistent and reliable infrastructure and strong skills base, which recognizes the power of technology to help us to meet our business objectives and achieve efficiencies - Provide objective and transparent analysis of digital...

  • Application Support Analyst

    hace 3 semanas

    Bogotá, Colombia ConvaTec A tiempo completo

    Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services...

  • IT Business Data Analyst

    hace 2 meses

    Bogotá, Colombia Medtronic A tiempo completo

    At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life Business Analyst 2 - Data Analytics - GOSC - IT - Operations & Innovation Bogota, Columbia ...

  • IT Operations Analyst

    hace 3 semanas

    Bogotá, Colombia Sezzle A tiempo completo

    **About Sezzle**: With a mission to financially empower the next generation, Sezzle is revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans that make shopping smarter and more accessible. We're not just transforming payments; we're redefining how people discover, interact with, and...

  • IT Support Engineer

    hace 2 meses

    Bogotá, Cundinamarca, Colombia GlobalXperts Technology A tiempo completo

    Overview: We are seeking a skilled and experienced Smart Hands and Feet Engineer to provide on-site technical support for both end-user devices and datacenter equipment. This role requires a combination of technical expertise, problem-solving skills, and excellent customer service abilities. Key Responsibilities: End-user Device Support - Install,...

  • IT Desktop Support Technician I

    hace 2 semanas

    Bogotá, Colombia Contact Point 360 S.A.S A tiempo completo

    We are seeking a motivated and detail-oriented individual to join our team as an IT Desktop Support Technician I. The individual will support, install, and fix PCs, laptops, printers, mobile devices, and other computer assets in the organization. Primary responsibilities will be to assist with helpdesk tickets, answer calls and emails to fix issues related...