IT Support Manager

hace 6 días

Bogotá, Colombia Carbon Health A tiempo completo
About Carbon Health

At Carbon Health, we are transforming healthcare by delivering cutting-edge technology and compassionate patient care. As we continue to scale rapidly, we need innovative IT leaders to ensure the tools and infrastructure are in place to support our employees and services. Our IT Support team is vital to enabling our clinical and operational teams to deliver high-quality care across diverse locations, both in-person and virtually.

Role Overview

As the Manager of IT Support , you will lead a team responsible for providing frontline technical support to Carbon Health’s employees across all clinics, virtual environments, and corporate offices. This role is essential to ensuring our IT systems and services operate seamlessly, enabling Carbon Health’s ongoing expansion and ensuring the efficiency, security, and scalability of our healthcare services.

You will drive operational excellence through improving support workflows, reducing time to resolution, and optimizing tooling, while focusing on automation and self-service models. Your leadership will foster a culture of accountability and continuous improvement, aligning with our mission to provide world-class healthcare technology solutions.

Key Responsibilities

  • Leadership & Team Management: Lead and mentor a team of geographically dispersed Tier 1-3 IT Support agents to provide top-tier support to over 1,500 employees, ensuring they have the tools and access to perform their roles.
  • Operational Excellence: Manage and enhance IT support workflows, focusing on ticket management, response time, and resolution rates. Drive continuous process improvements by integrating automation tools and improving documentation to reduce manual workloads.
  • Service Delivery & Escalations: Oversee escalations for IT issues, ensuring fast resolution of critical incidents impacting all areas of business.
  • Vendor Management: Manage relationships with key vendors, ensuring service-level agreements (SLAs) are met, selecting new vendors when necessary, and overseeing contract negotiations and key systems integrations.
  • Cross-Department Collaboration: Work closely with Talent, HR, Security, and Privacy teams to ensure smooth onboarding, offboarding, account provisioning, and adherence to compliance standards across our entire SaaS catalog.
  • Tool Optimization & Automation: Identify opportunities to implement self-service and automation tools that empower employees and reduce IT support requests, while ensuring service scalability as the company grows.
  • IT Projects: Lead cross-functional IT projects that include system upgrades, tool rollouts, and infrastructure improvements. Ensure projects are delivered on time, within scope, and aligned with business needs.
  • Reporting & Analytics: Provide regular reporting on IT support metrics, including ticket volume, resolution times, and user satisfaction. Use data to guide improvements in service and infrastructure performance.

Requirements

  • 7+ years of IT experience, including managing IT support teams in dynamic, fast-paced environments. This role will be expected to be the SME for all escalated IT support requests.
  • Proven expertise in supporting cloud-based environments, particularly Microsoft Azure, including virtual machine (VM) management, VPN setup, and optimization of geographically dispersed teams using cloud services.
  • Strong hands-on experience with both macOS and Windows environments, managing device provisioning, troubleshooting, and patching across a mixed ecosystem of endpoints.
  • Experience managing geographically dispersed teams, with a focus on remote access infrastructure (VPNs, VMs, etc.) to ensure secure and reliable connectivity for users in multiple locations.
  • Expertise with Directory Services (e.g., Okta, Active Directory) for managing access controls and employee lifecycle management across a large, distributed workforce. Strong understanding of IAM workflows and zero-trust policies for identity management.
  • Strong troubleshooting skills, with the ability to resolve complex IT issues such as network outages, application failures, and device management challenges, ensuring minimal disruption to operations.
  • Healthcare industry experience is a plus, with an emphasis on regulated environments and compliance (e.g., HIPAA).
  • Demonstrated ability to automate workflows, optimize IT processes, and implement tools that reduce manual interventions and improve service scalability.
#J-18808-Ljbffr

  • IT Support Manager

    hace 1 mes

    Bogotá, Cundinamarca, Colombia Carbon Health A tiempo completo

    **About Carbon Health**: At Carbon Health, we are transforming healthcare by delivering cutting-edge technology and compassionate patient care. As we continue to scale rapidly, we need innovative IT leaders to ensure the tools and infrastructure are in place to support our employees and services. Our IT Support team is vital to enabling our clinical and...

  • IT Support Operations Manager

    hace 3 días

    Bogotá, Bogotá D.E., Colombia Carbon Health A tiempo completo

    About UsAt Carbon Health, we are revolutionizing healthcare by leveraging cutting-edge technology and delivering exceptional patient care. As we continue to scale rapidly, we require innovative leaders to ensure the tools and infrastructure are in place to support our employees and services.Role OverviewThe Manager of IT Support will lead a team responsible...

  • IT Manager

    hace 4 semanas

    Bogotá, Cundinamarca, Colombia Arrise A tiempo completo

    **Description** The IT Infrastructure Manager is responsible for the efficient and secure operation of the organization's technology infrastructure. This role oversees the management, maintenance, and improvement of critical IT systems, including firewalls, routers, switches, servers, and core network services such as DHCP and DNS. The IT Infrastructure...

  • IT Infrastructure Operations Manager

    hace 3 días

    Bogotá, Bogotá D.E., Colombia Pragmatic Play Limited A tiempo completo

    The role of IT Infrastructure Operations Manager at Pragmatic Play Limited is a challenging and rewarding opportunity for an experienced professional to oversee the efficient and secure operation of our technology infrastructure. This position requires in-depth knowledge of IT systems, strong leadership skills, and experience with Linux systems, preferably...

  • Tecnico de Apoyo en Tecnologia Informatica para Bogota

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia IT MANAGER COLOMBIA A tiempo completo

    En IT MANAGER COLOMBIA estamos buscando a un tecnico de apoyo con experiencia en Sistemas Informaticos para trabajar en Bogota.Sobre la oportunidadSe requiere personal Freelance con estudios como tecnologo o titulado en Tecnologia Informatica y experiencia en dar soporte a usuarios finales.Los candidatos ideales cuentan con conocimientos en herramientas...

  • IT Support Technician

    hace 2 meses

    Bogotá, Cundinamarca, Colombia Gensler A tiempo completo

    Your Role IT Support Technician provide first-line response to end user incidents received via service desk requests and office operational requirements. Support Specialists are generally focused on the day-to-day support of the region but must continually collaborate and communicate with the larger distributed team of support staff across the globe. The...

  • IT Technical Solutions Manager

    hace 1 mes

    Bogotá, Bogotá D.E., Colombia Scotiabank A tiempo completo

    About the RoleScotiabank is seeking a highly skilled IT Technical Solutions Manager to join our team in Bogota, Colombia. As a key member of our Global HR Technology team, you will be responsible for providing technical support and solutions to our global clients.

  • IT Infrastructure Manager

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Tww Sas A tiempo completo

    We are looking for a skilled IT leader to manage IT service delivery across the Americas. The ideal candidate will have 6-12 years of experience in IT Service Delivery & Asset Management and advanced English skills.Job DescriptionAs an IT Infrastructure Manager, you will be responsible for:Leading and mentoring a regional IT teamManaging 1st and 2nd-level IT...

  • IT Manager Colombia

    hace 4 días

    Bogotá, Colombia B. Braun Medical Inc. A tiempo completo

    Job Description You’re an important part of our future. Hopefully, we're also a part of your future! At B. Braun, we protect and improve the health of people worldwide. You support this vision, bringing expertise and sharing innovation, efficiency and sustainability as values. That’s why we would like to keep developing our company with you. Keeping...

  • IT Support Technician

    hace 6 meses

    Bogotá, Colombia Gensler A tiempo completo

    Your Role IT Support Technician provide first-line response to end user incidents received via service desk requests and office operational requirements. Support Specialists are generally focused on the day-to-day support of the region but must continually collaborate and communicate with the larger distributed team of support staff across the globe. The...

  • IT Support Specialist

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Endava A tiempo completo

    About the RoleWe are seeking an experienced IT Support Specialist to join our team at Endava. As an IT Support Specialist, you will be responsible for providing top-notch technical support to our clients and ensuring that their applications run smoothly.This is a fantastic opportunity to work with cutting-edge technology and collaborate with a talented team...

  • Tecnico en Gestion de Tecnologia Informatica

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia IT MANAGER COLOMBIA A tiempo completo

    Resumen de la empresa IT MANAGER COLOMBIA es una empresa líder en soluciones tecnologicas que busca contratar a un técnico experimentado en gestion de tecnologia informatica para brindar soporte a nuestros clientes.Sueldo estimado: R$ 3.500.000 - R$ 4.200.000 al año.Descripción del puesto Se requiere personal tecnológico con experiencia en gestión de...

  • IT Manager Colombia

    hace 4 meses

    Bogotá, Cundinamarca, Colombia B. Braun Medical S.A. A tiempo completo

    Who will be responsible of leading the IT strategy, planning, change management, governance, business partner relationships, supplier management, and operations for COL, EC. Lead as the IT Manager - Management of all IT activities in Colombia & Ecuador. **Duties and responsibilities**: - To develop the rolling three-year strategy COL, EC in line with the...

  • Tecnico de Soporte Senior en Sistemas Informaticos BOGOTA

    hace 2 días

    Bogotá, Bogotá D.E., Colombia IT MANAGER COLOMBIA A tiempo completo

    Resumen de la Empresa: IT MANAGER COLOMBIA es una empresa líder en la industria de los sistemas informaticos, con una amplia experiencia en proporcionar soluciones innovadoras a nuestros clientes.Sueldo: Se ofrece un salario competitivo de 2 500 000 COP mensuales, dependiendo de la experiencia del candidato.Descripción del Puesto: Estamos buscando un...

  • IT Support Specialist

    hace 1 mes

    Bogotá, Bogotá D.E., Colombia Gensler A tiempo completo

    Job SummaryGensler seeks a skilled IT Support Specialist to provide first-line response to end-user incidents and office operational requirements. The ideal candidate will have advanced knowledge of Microsoft O365 services, Power BI, and IT support in large dynamic environments.Key ResponsibilitiesProvide first-line technical support to end-users via service...

  • IT Graphics and Creative Manager

    hace 3 semanas

    Bogotá, Colombia Majorel Corporate A tiempo completo

    IT Graphics and Creative Manager Full Time With Professional Experience IT Graphics and Creative Manager Job SummaryIT Graphics and Creative Manager is responsible for overseeing and managing all client requests, ensuring that tasks are distributed appropriately and completed efficiently. Reporting to the IT Comms...

  • IT Infrastructure Manager

    hace 2 meses

    Bogotá, Bogotá D.E., Colombia DS Solutions A tiempo completo

    IT Infrastructure ManagerWe are seeking a skilled and experienced IT Infrastructure Manager to lead our IT department. As a crucial member of our team, you will be responsible for ensuring that our network, system, and related infrastructure are always up, running properly, and secure.Key ResponsibilitiesEnsure that all systems are operational and...

  • It Graphics And Creative Manager

    hace 2 días

    Bogotá, Colombia INGEPSY A tiempo completo

    IT Graphics and Creative Manager is responsible for overseeing and managing all client requests, ensuring that tasks are distributed appropriately and completed efficiently. Reporting to the IT Comms Sr Manager, this role manages the full lifecycle of client-driven projects, from intake through to final delivery. IT Graphics and Creative Manager ensures...

  • IT Support Analyst

    hace 3 meses

    Bogotá, Cundinamarca, Colombia TRANS-PRO LOGISTICS A tiempo completo

    **Exciting Bilingual IT Support Analyst Opportunity at Trans-Pro Logistics Inc** Join Trans-Pro Logistics Inc, a dynamic and rapidly growing third-party Transportation and Logistics provider with over three decades of experience. We specialize in freight services across Canada, the United States, and Mexico, delivering exceptional transportation solutions...

  • IT Support Specialist

    hace 3 días

    Bogotá, Bogotá D.E., Colombia Traffic Tech A tiempo completo

    Experience the thrill of working with a global logistics leader as an IT Support Specialist in our Bogota office. As a key member of our Information Technology department, you will play a vital role in ensuring seamless operations across various branches.About Traffic TechTraffic Tech is a renowned industry leader and trusted logistics partner to many...