Emc Network Analyst

hace 3 semanas

Cota Cundinamarca, Colombia Schlumberger A tiempo completo

**EMC Network Analyst**

**About SLB**

**About the Bogota Information Technology Center (BITC)**

The Bogota Information Technology Center (BITC) has a fundamental and critical role in SLB corporate transformation and for delivering digital solutions to the larger organization. Our company has embarked on a corporate transformation to deliver a step change in the reliability, efficiency and integration of our technologies, products and services. Advanced technologies are key enablers to this and encompass all aspects of business systems, including the organization platform and processes. Investments in, and building strong competences across our technology pillars - SAP, Digital Enterprise Systems, Data and Analytics, Digital Operations, Security are key to an integrated digital that is positioned to deliver superior results.

**About this role**

We are looking for an analytical and detail-oriented analyst to support the SLB DELFI environment, the tasks of this role includes get in contact directly with internal and external clients/users of the company, evaluate and identify the risks and causes of an issue that has been reported via mail, phone and online platforms. Also, the analyst should be capable of use the information gathered from our customers virtual machines and provide alternatives and solutions for the issues and requests related to them, this includes, communicate to various support members, managers and account owners for additional assistance on requests, while working on shift rotations (10 or 12 hours) that includes weekends and holidays. To be part of these support team the analyst must be able to locate in Bogota (Colombia) or Kuala Lumpur (Malaysia).

**Key Responsibilities**:

- Remotely monitoring and reacting to infrastructure monitoring alarm incidents utilizing the incident management tools.
- Report to one of the four Shift Leaders of the Enterprise Management Center (EMC).
- Troubleshoot infrastructure incidents per documented procedures.
- Updating Incident log for troubleshooting.
- Prioritization of client requests.
- Identifying incorrect information on documents within the Network Operations Center and assist on maintaining information integrity.
- Administering remote access provisioning and providing support to user issues related to remote access
- Follow business support strategy and direction.

**Requirements**:

- Engineering, Electronics & Telecommunication, Computer Science or IT bachelor’s degree is required. Majoring in Networking is preferred.
- Analytically minded with excellent problem-solving skills.
- Computer and Networking Hardware knowledge required.
- Basic IP network protocols knowledge required.
- Cisco CCNA a plus.

**SLB as an employer**

As a leading employer in our industry, SLB is proud to offer a highly competitive package of base and incentive compensation as well as a comprehensive benefits program designed to support the health, wellness and financial security of our employees and their families. SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, national origin, age, disability, status as a protected veteran or other characteristics protected by law.

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