Gis Systems Analyst

hace 6 días

Cota Cundinamarca, Colombia Schlumberger A tiempo completo

**GIS Systems Analyst**

**About SLB**

**About the Bogota Information Technology Center (BITC)**

The Bogota Information Technology Center (BITC) has a fundamental and critical role in SLB corporate transformation and for delivering digital solutions to the larger organization. Our company has embarked on a corporate transformation to deliver a step change in the reliability, efficiency and integration of our technologies, products and services. Advanced technologies are key enablers to this and encompass all aspects of business systems, including the organization platform and processes. Investments in, and building strong competences across our technology pillars - SAP, Digital Enterprise Systems, Data and Analytics, Digital Operations, Security are key to an integrated digital that is positioned to deliver superior results.

**About this role**

**Responsibilities**
- InterACT & SimpleHelp Administrative tasks
- Maintains User accounts, permissions, organizations, wells, and Corporate Agreements for both internal and external users
- Performs IA and SH troubleshooting for incoming service desk requests
- Can support SLB Application installation & support (PDSView, Wellsync, BlueView, PDSView, ToolBox, Wits Server, FracCat Stimulation Report Tool)
- Performs daily “to-do” tasks
- Has intermediate understanding of real-time data transmission troubleshooting
- Supports International InterACT systems
- Assists in the completion of yearly user audits
- Understands and follows escalation procedures for RO, server, and network issues
- Documentation
- Maintains & follows InterACT and SimpleHelp Policies and Procedures in SharePoint
- Records each incoming request in the Remedy tracking system
- Documents all correspondence with users in ticketing syste
- Resolves tickets that come out of pending in a timely manner
- Contributes to reviewing all InterACT SOP’s annually
- Communication and training between field, sales, clients, and co-workers
- Provides a complete daily turnover including pending tickets, resource outages, personnel issues, and any other issues
- QHSE
- Follows IT Security policies
- Complies with mandatory QHSE training and fulfills QHSE objectives
- Additional duties as required

**Qualifications and Requirements**
- Attention to detail
- Initiative
- Excellent written & verbal communication
- Creativity
- Problem solving skills
- Leadership

**SLB as an employer**

As a leading employer in our industry, SLB is proud to offer a highly competitive package of base and incentive compensation as well as a comprehensive benefits program designed to support the health, wellness and financial security of our employees and their families. SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, national origin, age, disability, status as a protected veteran or other characteristics protected by law.

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