Inside Sales

hace 3 meses

Medellín Antioquia, Colombia Medical Departures Inc. A tiempo completo

**About Us**:
Medical Departures Inc. is the world leader in finding and booking global doctors & dentists with a network of +6000 clinics/hospitals & +10,000 doctors/dentists in 29 different countries. We are a fully remote company. The team is spread throughout Latin-America, Europe, Africa, and Asia. With more than 50 team members, the team forms a well-linked network across a variety of locations, lifestyles, and backgrounds.

**BENEFITS**:
**SALARY**: 800 USD to 1,200 USD monthly (Base on experience)

**COMMISSION**:5% for all revenue over base salary and n maximum limit (uncapped)

**BENEFITS**: 100% remote work, healthcare allowance, mobile & internet allowance, unlimited sick & vacation days, maternity/paternity

**HIRING STATUS**:Contractor (Full Time) / 2 months (60 days)

**About the role**:
**RESPONSIBILITIES**:

- **ENGLISH IS A MUST**_
- Coordinate appointment bookings between dental providers and patients in English and/or any other languages
- Source new sales opportunities through inbound lead follow-up and coverage on all front lines (phone/chat/live chat/social media)
- Recommend promotions that can help patients save money on their medical or dental treatment
- Follow the suggested script provided to all Inside Sales Representatives in the Best Practice System (BPS) documentation and training
- Collaborate with other Jr & Sr. inside sales team members to achieve company sales goals.
- Meet and beat the sales quota (revenue, estimated gross booking value - EGBV), cancellation/no show rates, invoice rates) established per month, if sales quota is not met the contractor will be coached for improvement, if no improvement sales leads reduced and/or removed and if no material improvement seen - contract terminated.
- Inside Sales - Jr. Sales Agent will spend 40% on the on front line and 60% on prospect/patient follow up
- Material call/WhatsApp follow up with each patient (pre|post-VIP) with a +95% compliance rate to assure appointment attendance and sales targets
- Daily tracking and monitoring of Sales funnel, conversions, and projections
- Proactively identify systemic issues that need to be resolved to prevent future customer concerns
- Respond swiftly and courteously to customer inquiries or complaints
- Upgrade patients by recommending higher-value dental or medical treatments
- Adjust sales presentation based on success/fail averages
- Coordinate with other departments (Sales managers, Marketing department, Content Department, Supply department);
- Record details of inquiries, comments, and complaints.
- Log and track all leads through our CRM (Zoho).
- Build a strong sales pipeline by following up on cold leads and referrals for future bookings.
- Work within the agreed schedule. (Available to work on weekends if required)
- Attend training and coaching sessions as required.

**ADDITIONAL DUTIES AS REQUIRED**:

- Attend regular team meetings
- Weekend availability, according to shift schedule (5 days on, 2 days off)
- Early/late availability, according to shift schedule
- Preventing unsound or unethical business practices.
- Submitting timely expense reports for reimbursements and completing other tasks and reports in accordance with Company policies and procedures.
- Support the achievement of the Medical Departures Inc.’s sales and revenues objectives
- Help build the world’s largest global medical marketplace

**JOB REQUIREMENTS**:

- 2-3 years Sales experience.
- 2+ years Cold calling experience (Outbound call is must)
- Fluent in English (verbal and written) *need-2-have*
- Experience meeting or beating sales targets
- Proven experience being in the ‘top tier’ of sales performance at your previous employers
- Fluent in Spanish/German/French/Arabic (verbal and written) *nice-2-have*
- Extensive technical experience with: MS Office (Outlook, Word, Excel, Teams Chat) or Google Business suite (Gmail, Calendar, Meet, Docs, Drive), CRM (Zoho, Zendesk, Salesforce, SugarCRM, Freshworks), phones (Twilio, RingCentral, Dialpad, CallTrackingMetrics, Tollfreeforwarding), chat (LiveChat, Olark,
- Familiarity & knowledge of dental or medical procedures *nice-2-have*
- Excellent listening and writing skills
- 40+ WPM typing ability
- Travel savvy - international travel experience *nice-2-have*
- Experience tracking and maintaining a sales funnel through CRM (Zoho) and other tools.
- Ability to work responsibly and productively from a remote home-office environment with good time management.
- Weekend availability, according to shift schedule (5 days on, 2 days off)
- Early/late availability, according to shift schedule

**EQUIPMENT REQUIREMENT**:

- High speed internet & mobile connections
- Reliable computer & mobile device with audio and video capabilities

**Experience**:

- sales: 3 years (required)
- sales closer: 3 years (required)
- cold calling: 3 years (required)

**Language**:

- English (required)

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