Cib - Wko Onboarding - Associate (Col)

hace 3 semanas


Bogota, Colombia JPMorgan Chase Bank, N.A. A tiempo completo

Be part of a dedicated functional team for WKO Onboarding Team for Latin America responsible to execute records in global systems and client documentation analysis as part of the approval of customers being onboarded, remediated and renewed.

**Responsibilities**:

- Support the day to day management of the KYC process to onboard and renew KYC records to regulatory standards with high quality and while meeting tight deadlines
- This includes supporting the Onboarding Manager to manage relationships with a Front Office sub-LOB, prioritize and assign case work for the team, oversee calibration with Quality Control and Utility teams, and serve as the primary point of escalation for team members
- Supports Onboarding Manager's overall LOB engagement strategy by working with a specific Front Office sub-LOB to develop strong partnerships, escalate issues, and eliminate roadblocks
- Supports Onboarding Manager to coordinate case prioritization, capacity planning, and assign cases to sub-LOB team members. Includes organizing engagement with Front Office by client families, across new on-boardings and renewals
- Execute KYC Client outreach as required by different LoB's
- Manage calibration with Utility for case scheduling and hand-offs to KYC Analyst team.
- Manage team calibration with Quality Control (QC) to close the feedback loop on quality checked records and make corrections to KYC record
- Monitor team productivity and quality reports and take action as needed to maintain agreed SLAs
- Teamwork with other supporting areas such as Legal, Compliance, Internal Controls, Technology, Client Services, as well as with other Regional and Global Client Onboarding teams. Provide operational support to supply audit/compliance/regulatory with documentation/analysis
- Serve as primary point of escalation for subordinate KYC Analyst team issues to Onboarding Managers or relevant stakeholder. Proactively highlight potential issues to management
- Ensures that all subordinate KYCAs participate and complete mandatory Business-wide and WCOB directed training & minimum hours
- Agree on individual training priorities, objectives, and career development plans with subordinate KYCAs
- Create an effective and efficient team, potentially across multiple locations, through continuous communication, timely feedback, and appropriate supervisory practices
- Provide support and facilitate KYC process for multiple LoBs, as per the local and global policies
- Liaise with WKO Onboarding and reference data hubs
- Monitoring of client documentation required and escalate outstanding documentation and approval requests
- Regional client ownership relationships, risks and escalated concerns
- Calls and respective escalation of issues, prioritization of closures by risk and due date
- General understanding of and execute AML (Anti money laundering) policies and internal procedures, in accordance with local and global principles. Study of legal and commercial documents, in order to understand client´s activity, structure, and risk associated
- Verification of existing clients to the Latam local systems and Global Reference Data systems, considering current policies and evidencing client´s information in the record
- Ensure Standard Operating Procedures are updated reflecting the latest procedures
- Prepare data or reports as required by regulatory and senior management needs related to clients
- Produce and maintain client set up metrics from a regional perspective
- Give assistance to the Business and drive the agenda
- Outstanding client management, partnership building, and interpersonal skills to influence/negotiate desired outcomes. Able to drive team interactions with Front Office representatives in order to meet agreed priorities and deadlines
- Strong time management skills and self-directing. Capable of dealing with high pressure, time sensitive tasks. Ability to develop and lead a team that is responsive to dynamic organizational and operational changes

**Qualifications**:

- Bachelor's Degree in Business Administration, Finance, Engineering or related.
- Fluent in English. Spanish and Portuguese is a plus
- Minimum 5 years' experience with KYC and local documentation requirements for onboarding clients is desirable. Strong partnership and coordination skills
- Prior experience with deadlines for time sensitive tasks
- Excellent verbal, written and interpersonal communication skills.
- Word, PowerPoint and Excel skills as a plus

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce ar



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