Sr. Manager, Training

hace 2 días

Colombia Sutherland A tiempo completo

Sutherland is seeking an attentive and goal-oriented person to join us as Sr. Training Manager of Consultant Learning Services. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you

**The role will encompass**:

- Coaching, Development & Performance Management of the Training Specialists, Training Managers, Coordinators etc.
- Responsible for the Learning & Development operations for all Banking programs & clients.
- Responsible for in-class/nesting supervision & coaching for all Banking training staff.
- Responsible for the consistency/execution/results/coordination & delivery of New Hire Training, Nesting & BQM.
- Responsible for budgetary compliance & maintaining of ratios & HCs. Owner of the VTF program.
- Responsible for consistency & compliance to all mandated tools, templates, formats & reporting guidelines
- Responsible for the throughput & New Hire Attrition - as deemed by the upstream processes - 0 - through end of Nesting + 30 days (varying degrees of accountability).
- Responsible for achieving CLS and 0-30 days cycle KPI’s and consistently improving them.
- Recommending and initiating Process changes as part of continuous improvement.
- Plans, project manages, executes & ensures training delivery (New Hire + Ongoing) for clients.
- Proactively engages and manages the operating-center service delivery relationship.
- Partners with stakeholders to support revenue growth and demands for the operating center.
- Interact and comply with all Client Internal & External Audit requirements.
- Collaborate, influence and partner with site functions and support partners.
- Represents Training in all relevant strategic and tactical forums, internal & external for Banking Programs.
- Partners with Service Delivery/Quality to determine needs and gaps within each Program and subset of Lines of Business.
- Conducts & leads detailed gaps & needs analysis and post-training assessment initiatives for the program.
- Proactively seeks to improve Training Delivery for the site via content, context & curriculum analysis. Uses other acceptable ISD/Improvement Methodologies as applicable.
- Collate, audit, and report out all client related billable/non-billable reports and any and every other reporting requirements.
- Lead special projects or new business developments that require specialized training attention.
- Maintain updated hiring & resource planners for all Banking Programs and lines of business.
- Participates in weekly/bi-weekly/monthly/quarterly performance reviews with Managers, SD & Client as required.

**Qualifications**:

- A Bachelor’s Degree (Masters/MBA is a plus) - Accountancy / Economics / Finance / Engineering / Business Mgmt. preferred.
- Minimum of 10 years BPO / ITES / Outsourcing / Call Center experience
- Experience in Team Management, Development and exposure to virtual management set up.
- Excellent written and oral communication skills, Leadership, business communication, presentation & negotiation skills.
- Excellent ability to build networks within and across functions through proactive communication
- Time Management & Prioritization to meet deadlines.
- The ability to maintain a high degree of confidentiality and professionalism is critica
- Problem solving & solutioning through Needs/Learner/Context Analysis.
- Strong work ethic, integrity, flexibility, diversity, customer service orientation, leadership / coaching skills and team building abilities are essential

  • Sr Technical Training Instructor

    hace 5 días

    Colombia, Huila ACI Worldwide A tiempo completo

    Join the Team Making Possibilities Happen! If you’ve ever used an ATM, paid a bill through your phone, sent money to a friend or shopped online, chances are your transaction was safeguarded and processed using our software. Now it’s your turn to serve the payment needs of organizations and people the world over. As a Snr Technical Training Instructor,...

  • Training Assistant

    hace 7 meses

    Colombia Solvo Global SAS A tiempo completo

    **Must have**: - Excellent coordination and organization skills demonstrated through past work experience in similar or related role. - Intermediate or better excel, word, PowerPoint skills. - Ability to act independently in a fast-paced environment. - Ability to create communications that are accurate and engaging. - Outgoing positive demeanor...

  • Sr. Engagement Manager

    hace 1 mes

    Colombia Coupa Software Inc. A tiempo completo

    Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter,...

  • Sr. Customer Success Manager

    hace 1 semana

    Colombia Genesys A tiempo completo

    Sr. Customer Success Manager Sr. Customer Success Manager Apply locations Bogota (Flexible) time type Full time posted on Posted 3 Days Ago job requisition id JR106380 Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the...

  • Sr Carriers Relationship Manager

    hace 7 meses

    Colombia Edgeuno A tiempo completo

    At EdgeUno, we're passionate about bringing high-speed internet to every person in Latin America. We believe that everyone should have access to a stable, accessible, and affordable internet experience, regardless of where they are in the world. As a company, we're driven by innovation, and we're looking for a **SR **Carriers** Relationship Manager** who...

  • Sr. Engagement Manager

    hace 4 meses

    Colombia, Huila Cognizant A tiempo completo

    **En #Cognizant tenemos una oportunidad ideal para que formes parte de una de las compañías más grandes del rubro digital a nível mundial. Una empresa donde buscamos personas que aporten nuevas ideas, experimentando un ambiente dinámico y en pleno crecimiento.** Actualmente buscamos profesionales para trabajar en nuestro equipo en el rol de **Sr....

  • Learning Experience Manager

    hace 7 meses

    Colombia TaskUS A tiempo completo

    So what does a **Learning Experience Manager **really do? Think of yourself as the "Training Master" that works in tandem with Operations, so not just anyone is qualified for this role! We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. Now we need your full concentration...

  • Senior Compliance Specialist

    hace 7 meses

    Colombia Solvo Global SAS A tiempo completo

    Monitors trends within SOP Admin in regards to review quality of team members and department SOP creation capabilities. Collaborates with the SOP Admin Manager to notify of trends, discuss and co-develop possible implementation of new formats, guidance materials, and needed trainings. The SR Compliance Specialist within SOP Admin will also be responsible for...

  • Sr. Engagement Manager

    hace 3 semanas

    Colombia Coupa Software, Inc. A tiempo completo

    Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter,...

  • Sr. Engagement Manager

    hace 1 mes

    Colombia Coupa A tiempo completo

    Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter,...

  • Analista Sr de Payroll

    hace 7 meses

    Colombia Telemercado SRL A tiempo completo

    ¡Tenemos una oportunidad para vos! Nos encontramos en la búsqueda del Analista Sr. de Payroll para incorporar a nuestro staff. **Algunas de sus responsabilidades será**: Contribuir a la satisfacción del cliente interno asegurando la correcta liquidación de haberes según convenio colectivo, brindando agilidad y eficacia en los procesos de...

  • Analista Sr de Payroll

    hace 4 meses

    Colombia Telemercado SRL A tiempo completo

    ¡Tenemos una oportunidad para vos!Nos encontramos en la búsqueda del Analista Sr. de Payroll para incorporar a nuestro staff.**Algunas de sus responsabilidades será**: Contribuir a la satisfacción del cliente interno asegurando la correcta liquidación de haberes según convenio colectivo, brindando agilidad y eficacia en los procesos de...

  • Sr. Client Success Manager

    hace 7 meses

    Colombia LatamCent A tiempo completo

    **ABOUT THE COMPANY** Growth Era is a leading Sales Development as a Service and growth solutions company, with a passion for generating high-quality sales pipeline and funnel management for a wide range of organizations. Growth Era's unique business model provides a full-scale, multi-channel outreach Sales Development Department to its clients, all for a...

  • Finance Sr. Analyst

    hace 7 meses

    Colombia, Huila NCR Atleos A tiempo completo

    About NCR NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. TITLE: Finance Sr Analyst for LATAM LOCATION:...

  • Sr Project Manager

    hace 5 días

    Colombia SEAL Consulting A tiempo completo

    About Lumen The Role Gerenciar administrativa y operativamente servicios de aprovisionamiento, administración, operación, soporte y mantenimiento de Telecomunicaciones de misión crítica para el cliente. The Main Responsibilities - Responsable de la implementación de nuevos servicios, efectuar seguimiento, dar soluciones efectivas a nível gerencial...

  • Sr Project Manager

    hace 4 días

    Colombia SEAL Consulting A tiempo completo

    About LumenThe RoleGerenciar administrativa y operativamente servicios de aprovisionamiento, administración, operación, soporte y mantenimiento de Telecomunicaciones de misión crítica para el cliente.The Main Responsibilities- Responsable de la implementación de nuevos servicios, efectuar seguimiento, dar soluciones efectivas a nível gerencial durante...

  • Project Manager

    hace 6 meses

    Colombia Val Green renewable energy A tiempo completo

    We are looking for a project manager to be responsible for handling our company's ongoing projects. You will be working closely with your team members to ensure that all project requirements, deadlines, and schedules are on track. Responsibilities include submitting project deliverables, preparing status reports, and establishing effective project...

  • Sr Project Data Manager

    hace 7 meses

    Colombia, Huila Syneos Health Clinical A tiempo completo

    **Description** **Senior Project Data Manager** Syneos Health is the only fully integrated biopharmaceutical solutions organization purpose-built to accelerate customer success. We lead with a product development mindset, seamlessly connecting our capabilities to add high-value insights to speed therapies to patients and provide practical value to help our...

  • Sr Analyst, Compensation

    hace 5 días

    Colombia Boston Scientific Corporation A tiempo completo

    **Sr Analyst, Compensation & Benefits LATAM - Colombia / Mexico Job**: - Remote Eligible: Remote in Country- Onsite Location(s): Bogota, CUN, CO Mexico, Distrito Federal, CO**Additional Locations**: Mexico-DF-Benito Juárez **Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - Caring - High Performance** At Boston Scientific, we’ll...

  • Senior AI Data Operations Manager

    hace 1 semana

    Colombia TaskUs Colombia SAS A tiempo completo

    We are seeking a Senior AI Data Operations Manager to oversee data collection, creation, and annotation programs that drive state-of-the-art AI and machine learning models.In this role, you will be responsible for leading global teams and shaping operational strategies to deliver high-quality training data that meets client expectations. You will collaborate...