Manager I

hace 1 mes

Bogota, Colombia TransUnion A tiempo completo

TransUnion's Job Applicant Privacy Notice

**What We'll Bring**:
At TransUnion, we are dedicated to finding ways information can be used to help people make better and smarter decisions. As a trusted provider of global information solutions, our mission is to help people around the world access the opportunities that lead to a higher quality of life, by helping organizations optimize their risk-based decisions and enabling consumers to understand and manage their personal information. Because when people have access to more complete and multidimensional information, they can make more informed decisions and achieve great things.

**What You'll Bring**:
We are looking for a manager to join our successful Client Services team, you will work with multiple departments across LATAM and have a broad impact on the Customer Services, process management & optimization and compliance as you drive a culture focused on enhancing customer experience through automation and expansion of the digital channels. You will establish and maintain strong working relationship with external and internal customers.

You will evaluate the Customer Services and environment for opportunities, build out the appropriate team to revamp and automate processes and tools to manage customer operations and meet TransUnion financial objectives efficiently and effectively.

The role will be based in Bogota and will lead our customer operations in LATAM

**HOW YOU’LL CONTRIBUTE**
- Provide direction, leadership, and development for the department associates.
- Develop and coach a high functioning support team by leading the timely execution, quality, and accuracy of all work performed by your staff
- Prepare reviews of department associates by analyzing individuals’ monthly records for department standards.
- Develop business case to automate customer services in LATAM
- Manage and supervise the contract with various business partners and stakeholder to execute on the automation of customer services (Call Center)
- Instill change in Contact Center and Vendor Operations environments
- Supervise the on-going operations of the team according to company policies/procedures and ensures reliable, high quality customer service.
- Build and drive internal continuous improvement culture through innovation, collaboration, and lean thinking creating organizational buy-in
- Develops and implements processes & system enhancements to establish and maintain quality standards of existing products and services.
- Provide support, guidance, stronger leadership, and motivation to promote maximum performance. Develop and motivate direct reports to their potential to ensure the highest productivity possible. You will be a cornerstone in creating a supportive and inclusive environment for the team to excel.
- Review current Contact Center environment to identify opportunities in tools, processes, and talent, to make recommendations towards increased quality and efficiency
- Research, evaluate, and determine the right level of automation and implement automation options
- Write operations and workflow management processes and procedures for immediate direct reports and downstream teams
- Accountable for monthly statistics and planning/forecasting volumes to help achieve both personal and team goals and ensuring departmental and corporate initiatives are being met.
- Permanent monitoring to achieve the established goals against key performance indicators
- Serve as the focal point for all Customer Operations communications for LATAM.
- Attend customer bridge calls, customer facing post-incident meetings, status meeting, customer Quarterly Review Board (QBR), and any/all other incident related calls
- Subject matter expert on initiatives that impact the business unit by providing expertise in process and system knowledge.
- Participate in customer and vendor visits and lead system, process and requirements discussions
- Any additional ad-hoc assignments as directed to meet business need

**Impact You'll Make**:

- Bachelor’s degree in Business management, Engineering, or related field
- Strong background in leading a call center with emphasis on identifying and managing initiatives.
- Prior experience in a customer center call center environment (preferably consumer credit reporting) or similar environment in a financial institution.
- Demonstrated ability to work in a team environment, with strong interpersonal and negotiation skills. Consistent performer utilizing engagement and diplomacy skills to achieve required results.
- Demonstrated track record operating and managing a metrics based environment
- Solid knowledge and experience with technology uses, process improvement and process documentation
- Strong verbal and written communication skills in English.
- Experience in interacting with and/or managing external customer relationships
- Ability to foster collaborative relationships in cross-functional teams and work in matrix environment
- Ability to manage

  • Delivery Manager I

    hace 2 meses

    Bogota, Colombia Neoris A tiempo completo

    **Delivery Manager I**: **Date**:Mar 30, 2023 **Location**: BOGOTA, CO **Company**:NEORIS **NEORIS**: **Es un Acelerador Digital que ayuda a las compañías a entrar en el futuro. Combinamos un profundo conocimiento de industria con el más alto expertise tecnológico en el mercado para crear soluciones personalizadas que te permitan superar tus desafíos...

  • Program Manager

    hace 1 día

    Bogota, Colombia Still I Rise - NGO A tiempo completo

    **PROGRAM MANAGER** - **Department**: Programs - **Area**: Program Management - **Location**: Bogotà, Colombia - **Supervisor**: Programs Director - **Contract**: Fixed term (with possibility of extension) - **Status**: Full-Time - **Compensation**: Based on experience - Contract Terms & Salary compensations will vary and be defined on the basis of local...

  • Responsable de Protección y Salvaguardia de La

    hace 2 meses

    Bogota, Colombia Still I Rise NGO A tiempo completo

    **RESPONSABLE DE PROTECCIÓN Y SALVAGUARDIA DE LA INFANCIA** - **Departamento**: Programas - **Área**: CSPO - **Ubicación**:PRESENCIAL** - Bogotá, Colombia, Lucero Bajo, Ciudad Bolívar. Permiso de trabajo en Colombia y residencia en la ciudad o disposición para reubicarse por cuenta propia. **Modalidad de trabajo 100% presencial.**: - **Supervisor**:...

  • Production Manager

    hace 2 meses

    Bogota, Colombia sigecon A tiempo completo

    **Riferimento**: TEC 387 **Categoria**: Produzione e Tecnica **Sede Lavoro**: Lombardia centro - orientale **Production Manager**: Una nota realtà industriale dell’impiantistica, leader in Europa nella progettazione e produzione di impianti molto particolari su commessa, totalmente customizzati, e nei quali l’automazione svolge un ruolo determinante,...

  • Store Manager

    hace 7 días

    Bogota, Colombia Snipes srl A tiempo completo

    SNIPES SE è uno dei principali rivenditori di abbigliamento Streetwear al mondo con oltre 600 negozi in Europa e negli Stati Uniti. Ispiriamo i nostri clienti con un ampio portafoglio delle marche più richieste come Adidas, Jordan, New Balance, Nike, Puma o Vans e le nostre collezioni stagionali. Ma noi siamo molto di più: siamo noti anche per il nostro...

  • Responsable Education Bogota' Colegio Internacional

    hace 1 mes

    Bogota, Colombia Still I Rise NGO A tiempo completo

    **RESPONSABLE EDUCATION BOGOTA' COLEGIO INTERNACIONAL ONG - BOGOTA'** - **Department**: Programs - **Area**: Education - **Location**: Presencial, Lucero Bajo, Ciudad Bolivar, Bogotà D.C. - **Supervisor**: Program Manager - **Employment Type**: Full-Time with all legal benefits - **Compensation**: 4.000.000,00 - 5.000.000,00 COP - Contract Terms & Salary...

  • Account Manager

    hace 3 semanas

    Bogota, Colombia Engineering Industries eXcellence A tiempo completo

    Cosa ti proponiamo: All’interno della divisione Pubblica Amministrazione e Sanità, nell’area di mercato PAL, siamo alla ricerca di una figura di Account Manager, che si occuperà di curare e sviluppare il business per il mercato di riferimento. Quali saranno le tue attività e responsabilità? - Identificare nuovi clienti potenziali e sviluppare nuove...

  • Manager I, Training

    hace 2 días

    Bogota, Colombia Webhelp A tiempo completo

    **Training & Quality** **Location** - Bogota, Colombia*** Job Title: Manager I, Training & Quality **Job Description**: The Manager Training & Quality is responsible for overseeing with the analysis, scheduling and implementation of all classroom training and Transactional Monitoring in support of assigned client programs to ensure superior workforce...

  • Store Manager

    hace 3 semanas

    Bogota, Colombia Skechers A tiempo completo

    Con sede nel sud della California, Skechers è “THE COMFORT TECHNOLOGY COMPANY”, Azienda che aiuta da più di 30 anni le persone a sentirsi bene, indossando i nostri prodotti. Lo sviluppo delle tecnologie per il comfort è alla base di tutto ciò che facciamo: offriamo prodotti eleganti, innovativi e di qualità a un prezzo competitivo. Oltre alla...

  • Analista de Configuraciones

    hace 1 día

    Bogota, Colombia Axity A tiempo completo

    Actualización de los informes en la herramienta de inventarios Aranda (inventarios, licenciamiento). Archivar los Check list de asignación de equipos. - Controlar el licenciamiento de software mediante la herramienta Aranda, y las compras adicionales realizadas. Gestionar los casos registrados en la herramienta de Gestión Service Manager referente a...

  • Influencer Relationship Manager Co

    hace 1 mes

    Bogota, Colombia Premier Media A tiempo completo

    Hello, Influencer Relationship Managers! My name is Tomer Hen, and I am a serial entrepreneur with over 15 years of experience in the Digital Marketing industry. During this time, I've spearheaded notable campaigns with leading brands, including MasterCard, Amazon, and Audible among bootstrapped E-Commerce brands. Our company owns a few food & supplement...

  • Bd & Sales Mgr I

    hace 2 semanas

    Bogota, Colombia Cencora A tiempo completo

    - What you will be doing - Versión 3.0/BOG/JUN2020 Job Description (_Descripción de puesto)_ POSITION TITLE (_TÍTULO DE LA POSICIÓN_): BD & Sales Mgr I Representative - (cargo: Gerente de I de desarrrolo de Negocios y ventas)_ COUNTRY _(_PAÍS_)_: Colombia (_Colombia _) DEPARTMENT _(_ÁREA_)_: Sales _(Ventas)_ (RESUMEN DE LA POSICIÓN): Under broad...

  • Business Development Manager I

    hace 5 días

    Bogota, Colombia TE Connectivity A tiempo completo

    TE Connectivity's Business Development Teams identify, develop, and implement near-term and long-term business development strategies relating to the development of new products, technologies and services. They identify markets and determine the feasibility of business and product development. Our Teams perform economic analyses on new or improved product...

  • Jr. Project Manager

    hace 7 días

    Bogota, Colombia Jules A tiempo completo

    Hi there! We are Jules and our client is looking for a **Jr. Project Manager!** **Do you like challengues? Do you want to work on a startup company? -i growing very fast and is looking for a Jr. Project Manager to help them face their projects and challengues.**: **The Role**: **Key Responsibilities**: - Lead project planning sessions to identify scope,...

  • Devsecops Analyst Manager

    hace 2 meses

    Bogota, Colombia DigiSoc A tiempo completo

    FORMACION: Profesional en ingeneria de Sistemas, Electronica, telecomunicaciones o carreras afines. Preferibelemnte con especializacion en Ciencias de datos. EXPERIENCIA: 5 Años de Experiência en temas relacionados desarrollo, ciencias de datos, innovacion y desarroollo (I+D) y I+D+I. Deseable que tenga conocimiento basicos a nível de ciberseguridad y...

  • Field Service Manager I

    hace 2 semanas

    Bogota, Colombia EcoLab A tiempo completo

    Additional Job Description Ecolab is looking for a **Field Service Manager I - FRS** to join our Global Food Retail division, which delivers a comprehensive cleaning and food safety program developed specifically for the food retail industry, and partners with our customers to identify food safety risks and help prevent the spread of foodborne illnesses. In...

  • Sales Manager

    hace 2 meses

    Bogota, Colombia Hilton A tiempo completo

    Sales Manager A Sales Manager analyses local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business. **What will I be doing?** As Sales Manager, you will analyse local market trends and competitor activity to recommend strategies that keep the hotel...

  • Consultor Junior Avanzado Itsm

    hace 1 mes

    Bogota, Colombia Axity A tiempo completo

    **Descripción del puesto** Desarrollar productos de complejidad media-baja, en tiempo y calidad. ADMINISTRADOR DE HERRAMIENTAS: Deberá realizar las actividades de administración y operación tendientes a mantener las herramientas disponibles y activas durante la prestación de los servicios y ejecutar las tareas de soporte sobre las herramientas,...

  • Marketing Excellence Manager

    hace 2 meses

    Bogota, Colombia Mondelēz International A tiempo completo

    **Job Description**: **Are You Ready to Make It Happen at Mondelēz International?** **Join our Mission to Lead the Future of Snacking. Make It With Pride.** You manage best-in-class execution of brand designs. As part of a small global team of packaging design experts, you are the guardian of the Mondelēz design-to-print process, working...

  • Sales Manager

    hace 2 meses

    Bogota, Colombia Hilton A tiempo completo

    A Sales Manager analyses local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business. **What will I be doing?** As Sales Manager, you will analyse local market trends and competitor activity to recommend strategies that keep the hotel a leader in...