Quality Manager

hace 1 mes


Colombia TaskUS A tiempo completo

**About TaskUs**:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

**What We Offer**:At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What does a Quality Manager do? Think of yourself as a champion for operational excellence. A proponent of your program's achievement of performance objectives. An advocate of consistency and quality in all interactions and transactions. The tasks you tackle raise the bar for our quality operations to produce ridiculously impressive outcomes.

You will monitor program metrics, provide insights and analysis, and offer recommendations. You will also help manage the implementation of improvement efforts on services and processes. Additionally, you will ensure that quality is always met by leading quality audits and reporting its findings. You will propose new systems and policies for continuous improvement, too.

Your contributions will help ensure that our operations exceed expectations. With your work, our program metrics and service level requirements for quality are consistently met.

Consider yourself a consultant to stakeholders, a mentor and guide to your teams, and the owner of quality delivery for the aligned teams.

**Responsibilities**:

- Ensure delivery of quality KPIs for the aligned campaigns/LoBs
- Monitor day-to-day activities and achievements of the Quality teams
- Provide actionable insights to clients and operations based on audit observations
- Drive and manage improvement initiatives based on RCA or client's requests toward metrics, new processes, or people's opportunities
- Identify opportunities for improvement and help develop impactful and measurable action plans to address these
- Ensure quality dashboards are published in a timely manner
- Deploy quality strategy for the aligned span
- Ensure adherence to quality processes across the board
- Work with senior quality leadership on functional projects
- Work with Training and Operations to identify training needs
- Manage quality knowledge of aligned teams
- Perform career coaching for the quality team to prepare them for the next level
- Understand customer needs and requirements to develop effective quality control processes
- Collaborate with cross-functional teams on driving quality improvement projects
- Interface with clients for quality reviews, needs, updates, and ideation
- Interface with internal stakeholders for quality reviews. Also, attend the reviews for other functions and ensure alignment of objectives
- Tell the story of why quality matters, build consensus, and inspire others to move fast on fixing problems
Manage performance and appraisal of aligned Quality supervisors
-

**Technical skills and qualifications**:

- English proficiency of B2 or higher
- Well-versed with structured problem-solving techniques
- Ability to analyze data and arrive at actionable insights
- Strong practical experience with Excel (PivotTable, Charts, Statistical functions), PowerPoint, and Google Documents
- BPO background required
- Statistical aptitude
- Quality certification (e.g., Lean Six Sigma, Total Quality Management, etc.) preferred
- Experience in managing quality control/quality analysis organization or leading cross-functional quality improvement projects and teams
- 5+ years of demonstrated management ability across diverse functions (direct reports, cross-functional relationships, third party vendors. etc.)
Fluent in spoken and written English
-

**Soft skills**:

- Ability to collaborate with cross-fun


  • Quality Manager

    hace 3 semanas


    Colombia TaskUS A tiempo completo

    What does a Quality Manager do? Think of yourself as a champion for operational excellence. A proponent of your program's achievement of performance objectives. An advocate of consistency and quality in all interactions and transactions. The tasks you tackle raise the bar for our quality operations to produce ridiculously impressive outcomes. You will...

  • Quality Manager

    hace 2 semanas


    Colombia TaskUS A tiempo completo

    About TaskUs:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media,...

  • Quality Analyst

    hace 2 semanas


    Colombia Genius Sports A tiempo completo

    A Bit About UsGenius Sports is the official data, technology and commercial partner that powers the global ecosystem connecting sports, betting and media.Our mission is to champion a more sustainable sports data ecosystem that benefits all parties - from the rights holder all the way through to the fan.We are the trusted partner to over 500 sports...

  • Quality Analyst Am

    hace 4 semanas


    Colombia Lean Tech A tiempo completo

    Lean Tech is a** fast-growing** company located in **Medellín, Colombia**. We currently have one of the most prominent networks within the **entertainment**, **financial, **and **logistics** industries. Our corporate projections represent **hundreds** of opportunities for professionals to **grow** and **boost** their careers. Working with us means...


  • Colombia, Huila Laborintos A tiempo completo

    Join our growing team! We are looking for an Agricultural Production Manager to lead our agricultural operations. This position is critical to ensure the success of our company, as you will be responsible for the agronomic management of our operations, closely overseeing the production, irrigation, nutrition, sanitation and quality control processes. The...


  • Colombia, Huila Jonckers A tiempo completo

    **JOB DESCRIPTION** About us: We are a fun, trusted, innovative and global tech-enabled language company. We offer our AI powered platform WordsOnline, using Neural Machine Translation technology with human expertise to provide our enterprise customers with cost-effective, fast turnaround language services at an optimal quality. **Job purpose** As a...

  • Feed Assurance

    hace 2 semanas


    Colombia Genius Sports A tiempo completo

    **A **B**it **A**bout **U**s** Genius Sports is the official data, technology and commercial partner that powers the global ecosystem connecting sports, betting and media. Our mission is to champion a more sustainable sports data ecosystem that benefits all parties - from the rights holder all the way through to the fan. We are the trusted partner to over...

  • Project Manager

    hace 2 semanas


    Colombia Val Green renewable energy A tiempo completo

    We are looking for a project manager to be responsible for handling our company's ongoing projects. You will be working closely with your team members to ensure that all project requirements, deadlines, and schedules are on track. Responsibilities include submitting project deliverables, preparing status reports, and establishing effective project...

  • Model Manager

    hace 2 semanas


    Colombia Share Yourself Media A tiempo completo

    Media Verse Group is looking for a Content Creation Manager (M/F) to strengthen its team.Join our team as a Content Creation Manager In this exciting position, you will oversee the production of high-quality video and photography, and advise our content creators on image and style to deliver exceptional content that provides a high-quality visual experience...

  • Sqa Manager

    hace 2 semanas


    Colombia Cooperative Computing A tiempo completo

    **Cooperative Computing (CC):  We accelerate growth minded companies into the automated economy**. The business market is in rapid change, with consumer behavior placing significantly high expectations on businesses at every phase in the client experience.  Each day, we experience a company dramatically shifting “industry norms” and in many cases,...

  • Project Manager

    hace 4 semanas


    Colombia Agfa A tiempo completo

    Agfa HealthCare, a member of the Agfa-Gevaert Group, is a leading global provider of diagnostic imaging and healthcare IT solutions. The company has nearly a century of healthcare experience and has been a pioneer on the healthcare IT market since the early 1990's. Today, Agfa HealthCare designs, develops and delivers state-of-the-art systems for capturing,...

  • Construction Manager

    hace 2 semanas


    Colombia Total Eren A tiempo completo

    Founded in 2012 by Pâris Mouratoglou and David Corchia, Total Eren develops, finances, builds and operates renewable energy power plants (solar, wind, hydro) representing a gross capacity of more than 3,700 MW in operation or under construction worldwide. Through partnerships with local developers, Total Eren is currently developing numerous energy projects...

  • Training Manager

    hace 2 semanas


    Colombia Scotiabank A tiempo completo

    Thank you for your interest in GSGlobales.The incumbent facilitates training programs to the COLLECTIONS new hires and existing staff and is recognized as an expert in classroom facilitation. He/she is responsible for quality service delivery through the monitoring of training and coaching techniques executed by the site Facilitator team. Responsible for...

  • Training Manager

    hace 2 meses


    Colombia Scotiabank A tiempo completo

    Thank you for your interest in GSGlobales. The incumbent facilitates training programs to the COLLECTIONS new hires and existing staff and is recognized as an expert in classroom facilitation. He/she is responsible for quality service delivery through the monitoring of training and coaching techniques executed by the site Facilitator team. Responsible for...

  • Creative Project Manager

    hace 3 semanas


    Colombia Product-CO A tiempo completo

    Job Description: We are seeking a highly organized and creative-minded individual to join our team as a Creative Project Manager. This role will serve as a vital link between the Head of Creative and various departments within the company, ensuring seamless communication and project execution. Key Responsibilities: - Project Management: ○ Receive and...

  • Sqa Manager

    hace 2 semanas


    Colombia Cooperative Computing A tiempo completo

    Cooperative Computing (CC): We accelerate growth minded companies into the automated economy.The business market is in rapid change, with consumer behavior placing significantly high expectations on businesses at every phase in the client experience. Each day, we experience a company dramatically shifting "industry norms" and in many cases, removing...

  • Project Manager Bilingual

    hace 4 semanas


    Colombia PRIMO A tiempo completo

    The LFS foundation is an initiative of the LFS Group companies. After directly impacting +400 kids and thousands of persons from different communities in Antioquia since 2019, the LFS Foundation has embarked on a transformational journey to take the organization to the next level. For that purpose, we are looking to articulate a project connected to some...

  • Senior Operations Manager

    hace 3 semanas


    Colombia TaskUS A tiempo completo

    **Job Description: Senior Operations Manager** What does a Senior Operations Manager really do? Think of yourself as someone who will manage day-to-day business operations, including performance, billing, and PNL, so not everyone can qualify for this role. We make sure we hire the best of the best, after all, we are a ridiculously good company so we make...

  • IT Project Manager

    hace 2 semanas


    Colombia ENG A tiempo completo

    ENGworks: With more than 2500 BIM Projects completed successfully and 150+ BIM experts on staff ENGworks has become one of the top BIM services providers in the United States. Our goal is to help Architects, Engineers, Contractors as well as Owners to design, build and operate better projects more efficiently. We achieve it through our true BIM lifecycle...


  • Colombia RWS A tiempo completo

    Linguistic Service Manager #4564Location: Colombia.***About RWS:RWS Holdings plc is a unique world-leading provider of technology-enabled language, content and intellectual property services. Through content transformation and multilingual data analysis, our unique combination of technology and cultural expertise helps our clients to grow by ensuring they...