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Field Team

hace 4 meses

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**FIELD TEAM - Barranquilla/Colombia**

GP Strategies Corporation is a global performance improvement solutions provider of training, e-Learning solutions, management consulting and engineering services. GP Strategies’ solutions improve the effectiveness of organizations by delivering innovative and superior training, consulting and business improvement services, customized to meet the specific needs of its clients. Clients include Fortune 500 companies, manufacturing, process and energy industries, and other commercial and government customers.

GP Strategies Colombia is seeking for a **Field Team.**

**Work scheme**: Hybrid.

This professional will provide OnStar and Connected Services consulting to different levels and areas of the dealership

**Main Activities**:

- Meet and maintain the metrics set by the GM Connected Products and Services team.
- Accompany and support dealership teams to make them aware of the benefits and key selling points of OnStar and connectivity services.
- Report weekly status of the dealership onboarding process.
- Ensure that dealership teams communicate to customers the arguments and benefits of OnStar and Connected Services as an important differential of the brand to generate value and be a motivator in the vehicle purchase decision.
- Successfully deploy the strategies established by the GM Connected Products and Services team to dealers.
- Support dealer post-sales management, deploying the escalation process appropriately.
- Support the contact center team to meet a credit card capture objective during the welcome call.
- Raise irregularities that may arise in terms of installation of external devices at dealerships in vehicles with OnStar technology.
- Report irregularities that may arise in owner center, App, GSP, global connect, and support in case of running tests.

**Requirements**:

- Professional in business administration, engineering and other related fields with 4 years of experience in account management,preferably in the commercial area of the automotive sector.
- Person focused on customer service.
- High level of interpersonal relationship for account management with GM hierarchical levels, dealers and others involved in the service..
- Able to handle uncertainty or ambiguity.
- Ability to assertively communicate your ideas and also to analyze and present information clearly.
- Analytical, proactive and efficient reasoning.
- Knowledge of Office Suite tools (Excel, PowerPoint, etc.)
- Ensuring adherence to work an project schedules
- Focused on results
- Willingness to move between dealerships within your region.
- Strong influencing, negotiation and collaboration skills, with variety and adaptability of style.