Head of Field Ict

hace 3 semanas

Colombia Huila Médecins Sans Frontierès A tiempo completo

**HEAD OF FIELD ICT (BASED IN ANY OCBA HUB)**:

ES
Full Time
Projects & IT

**GENERAL CONTEXT**

Médecins Sans Frontières is an international independent medical-humanitarian organization, which offers assistance to populations in distress, to victims of natural or man-made disasters and to victims of armed conflict, without discrimination and irrespective of race, religion, creed or political affiliation.

MSF is a civil society initiative that brings together individuals committed to the assistance of other human beings in crisis. As such MSF is by choice an association.
Each individual working with MSF does it out of conviction and is ready to uphold the values and principles of MSF.

The MSF movement is built around six operational directorates. MSF OCBA is one of those directorates. The operations are implemented by field teams and the mission coordination teams; together with the organizational units based in Barcelona and decentralized in Nairobi, Dakar and Amman. The field operations are guided and supported by 5 Operational Cells, the Emergency Unit and other departments supporting operations, including the Logistics & Supply Chain Department.

**GENERAL OBJECTIVES**

Overall, the Head of Field ICT oversees the implementation and support of ICT infrastructure (inc. telecom) / information systems for the MSF OCBA field programmes, ensuring availability of the necessary tools for their operation, actively looking for synergies between Field and HQ, guaranteeing an optimal development of processes contributing to the efficiency and quality of the organization. This includes as well:

- Overseeing the performance of user support processes, activities and documented resolutions, identifying problem areas and delivering solutions to enhance quality of service and ensure operational continuity.

The activities should be done ensuring proper alignment with and engagement of Logistics teams, as they are in charge of base field user support and basic ICT maintenance at field level. Therefore, the Head of Field ICT will closely coordinate activities and engage with the Head of Operational Logistics as key stakeholder.

**TEAM AND PLACE IN THE ORGANIZATION**
- The Head of Field ICT will lead the Field ICT Unit, directly supervising the Field ICT Technical Referents team and Field IT /Telecom mobile support technicians.
- The Head of Field ICT will work within the Projects & IT team (MSF OCBA IT Department), and s/he will be accountable to the Projects & IT Leader.

**MAIN FUNCTIONS AND RESPONSIBILITIES**
- Collaborate with the Projects & IT Office Lead and Head of Infrastructure & Service Desk in the technology strategy definition that supports long-term growth and sustainability.
- Understand the needs of the field in terms of ICT infrastructure and user support, closely engaging as well with Operational Logistics and in general the Logistics & Supply Chain department to align priorities and coordinate their execution.
- Define and monitor policies, processes, procedures and Systems and Communication standards as well as their implementation processes in the field.
- Lead the implementation of new platforms and IT infrastructures, control of operation and maintenance of Systems and Communications specific for the field.
- Coordinate and contribute together with the New Solutions & Architecture and the Applications teams in the definition of the requirements and solution designs, both during project preparation and execution phases, based on field ICT needs.
- Manage and guarantee the delivery, deployment and initial end-user support of the tools for Field ICT activities.
- Represent OCBA in international platforms, working groups, projects or the like in the functions of the unit.
- Coordinate with external partners the project activities, technical support, maintenance and change request management, according to the guidance of the direct responsible of the position and MSF OCBA procedures.
- Provide support to the procurement process of Field ICT end user software and hardware ensuring that technical requirements and deadlines are met, and provide technical knowledge focused on field user environments.
- Monitor problem management database and follow it up together with the Services Desk to ensure timely resolution of problems.
- Report to the Projects & IT Office Lead periodically the progress on the completed goals of the Projects & IT Strategic Plan.
- Report to key stakeholders, and particularly engaging with the Logistics teams and the Head of Operational Logistics, the overall analysis of ICT status in the missions.
- Assist the Projects & IT Office Lead in the definition, management and monitoring of the unit budget and investment plan.
- Identify and ensure the development of periodic Field ICT officers’ training programs to increase computer literacy and self-sufficiency.
- Boost and cooperate in the innovation, development, delivery and support related to Field ICT.
- Perform staff scheduling

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