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Quality Assurance Specialist
hace 4 semanas
Quality Assurance Specialist
Quality Assurance Specialist
Responsible for monitoring Agent customer interactions against client specified policies and procedures as stated in the QA guidelines.
Suggest improvements at the agent and project level through evaluations and reports to ensure client standards are maintained and/or exceeded.
Report contact handling performance and statistics through monitoring and test contact evaluation.
- 1-3 years of experience in a customer service environment or related position.
- Working knowledge of desktop PC and peripheral devices.
- Knowledge about Tech Support process.
- Exceptional Time Management and soft skills.
- High skills of analysis.
- Strong verbal and communication skills
- 85% English level both written and verbal.
- Strong Understanding of Teletech's business, core values and goals
- Ability to respect and ensure strict confidentiality of customer's data
- Full time availability.
- Advanced user for MS Office tools: Excel, Outlook, Power Point.
**Primary Location**:
: Colombia-Distrito Capital de Bogota**
Job**:
: Operations / Business Support
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