Security Field Operations Coordinator

hace 6 meses

Colombia BruntWork A tiempo completo

This is a remote position.

**Scope**
- Primarily weekend shifts, with some weekday hours assisting with HR/recruiting functions
- Schedule: Saturday Sunday shift: 5:00pm - 5:00am PST with 30mins paid break (8:00am - 8:00 pm Colombia Time) and Monday to Tuesday or Wednesday between 8am and 6pm**Responsibilities**:

- Monitor Field Operations: Continuously monitor field activities remotely using a computer and phone to ensure the safety and security of our assets and personnel- Emergency and Non-Emergency Calls: Receive and handle both emergency and non-emergency calls from field personnel, clients, and others as needed. Record relevant information accurately and efficiently.
- Problem Resolution: Address problems and requests from field personnel by transmitting essential information or providing appropriate solutions.
- Schedule Monitoring: Monitor the scheduling system to ensure that all security guards are properly clocked in. Fill vacancies as needed and update the schedule accurately and accordingly.
- Real-Time Tracking: Monitor the agents' patrols and scans, ensuring adherence to security protocols.
- Call Prioritization: Prioritize incoming calls/messages based on urgency and importance, taking immediate action when necessary.
- Dispatch Coordination: Use phone or computer systems to dispatch onsite agents, patrol agents, or other field units to appropriate locations in response to incidents or client requests.
- Data Entry and Record Keeping: Enter data into the computer system and maintain detailed logs and records of all calls, activities, and other pertinent information.
- Report Review: Review and approve reports generated during your shift.
- Ad Hoc Duties: Perform any other duties as assigned by the supervisor or management to support the smooth operation of field activities.
- Monitor security cameras, alarms, and other systems
- Coordinate response when issues arise by dispatching guards
- Work weekend shifts Saturday and Sunday 12 hours each day
- Assist with HR functions like interviews on weekdays

**Requirements**:

- Home office (Computer and cell phone)- Prefer PST/ Pacific Time Zone- Proficient in English and Spanish (oral and written)- Proven experience in security operations or relevant position- Knowledge of procedures and guideline for emergency situations- Organizational and multitasking abilities- Active listener with excellent communication skills- Sound judgment and critical thinking**Benefits**:

- Permanent work-from-home
- Immediate hiring
Steady freelance job
- ZR_12585_JOB
- Monitor Field Operations: Continuously monitor field activities remotely using a computer and phone to ensure the safety and security of our assets and personnel - Emergency and Non-Emergency Calls: Receive and handle both emergency and non-emergency calls from field personnel, clients, and others as needed. Record relevant information accurately and efficiently. - Problem Resolution: Address problems and requests from field personnel by transmitting essential information or providing appropriate solutions. - Schedule Monitoring: Monitor the scheduling system to ensure that all security guards are properly clocked in. Fill vacancies as needed and update the schedule accurately and accordingly. - Real-Time Tracking: Monitor the agents' patrols and scans, ensuring adherence to security protocols. - Call Prioritization: Prioritize incoming calls/messages based on urgency and importance, taking immediate action when necessary. - Dispatch Coordination: Use phone or computer systems to dispatch onsite agents, patrol agents, or other field units to appropriate locations in response to incidents or client requests. - Data Entry and Record Keeping: Enter data into the computer system and maintain detailed logs and records of all calls, activities, and other pertinent information. - Report Review: Review and approve reports generated during your shift. - Ad Hoc Duties: Perform any other duties as assigned by the supervisor or management to support the smooth operation of field activities. Monitor security cameras, alarms, and other systems Coordinate response when issues arise by dispatching guards Work weekend shifts Saturday and Sunday 12 hours each day Assist with HR functions like interviews on weekdays

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