Service Coordinator
hace 2 semanas
**Service Coordinator - medium and low voltage motors & Drives**:
**At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.**:
**This position reports to**:
Service Manager
**Your role and responsibilities**:
In this role, you will have the opportunity to coordinate service work done at site and ensure it complies with ABB's and customer’s guidelines. Each day, you will act as a single point of contact for the customer during the execution of a service job. You will also showcase your expertise by leading and delivering responsive support coordination to exceed customer expectations/experience. The work model for the role is: hybrid# This role is contributing to the Motion Business Area in Bogotá, Colombia. You will be mainly accountable for: - Assessing gaps in service delivery, contract execution, and customer focus and working with engineers and operations managers to mitigate the issues identified. - Tracking completion of service visits and ensuring all documentation are completed in a timely manner. - Maintaining and monitoring competency and certification database. - Collaborating with other coordinators to ensure Field Service Engineers resources are allocated to maximize completion of customer service requests and contract delivery. Our team dynamics: You will join a dynamic, talented and high performing team, where you will be able to thrive.
**Qualifications for the role**:
- You are immersed in in the management of resources, planning, handling of tools such as project management in major projects in the Colombian market.
- Ability to demonstrate your experience in coordination and/or supervision for 3 years of experience in projects in field service area.
- Possess an enhanced knowledge of knowledge of the service market in the industrial sector, Oil & Gas, or heavy industry (petrochemical, production, or related).
- PMI certification, advanced Office, SAP, ERPs or ATS.
- You are passionate about strategic leadership, Interpersonal communication, customer oriented, teamwork, organization and planning.
- Degree in electrical engineering, electronics, mechanical, industrial, mechatronics, electromechanical or related careers.
- You are at ease communicating in English at an advanced level.
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